Darling's Collision Center
In operation 123 years, 19 years at this location.
Darling’s Collision Center in Augusta, ME provides expert collision repair, auto body repair, dent repair, bumper repair, paint work, frame repair, and insurance claim assistance for drivers in Augusta, Hallowell, Gardiner, Waterville, Winthrop, and surrounding Central Maine communities and beyond. We repair all makes and models and help restore vehicles after accidents with quality workmanship, attentive customer service, and a streamlined repair process. Conveniently located on Western Avenue in Augusta, our team is here to help get you back on the road with confidence.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good job. Good people
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0 -
I am happy with the work that was put into my vehicle. The collision techs did an amazing job. I did not rate as highly just due to the lack of communication. I wish I had talked to Stacy right from the beginning. He was very knowledgable and could explain exactly what the hold up was, where my car was in the process, and made me feel better about the whole not having my car situtation.
Repair Quality - 4.5/5.0 -
I got my car back and the next morning went to open my passenger side door and the handle fell off. One quick call and I was able to pop in and have it fixed immediately. Everything else was perfect. My car looks brand new!
Customer Service - 4.0/5.0 -
It was great having Car Wise to check in on but the date was never accurate. I called several times to check the status and was told on multiple occasions just waiting on one more part, should get it back to you in the next week or couple of days. Once I got connected to Stacy he was able to share a lot more in regard to specifics, timeline and was able to talk me through car seat replacement process. I do wish I had been connected to him from the beginning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair!
Customer Service - 5.0/5.0 -
Very honest and easy to work with.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 3.0/5.0 -
Repair work took over 7 weeks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair to my door looks excellent, as long as it stays that way over time I could not be happier.
Customer Service - 5.0/5.0 -
The service was excellent. I was impressed with how easy everyone made the experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We had a wonderful experience and would not hesitate to recommend your company and would be very comfortable doing business with. You again.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10 plus
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
It's complicated with series of events that I went through
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Poor communication. I needed to call for updates and when my vehicle was ready I needed to call to figure it out and was told someone tried to call. I received no calls after verifying my number when I dropped off the car. I also had someone from enterprise call me to verify rental after I had setup with hertz well in advance.
Likely to Recommend - 2.0/5.0 -
The staff was fine. The repair seems good. The process of giving up my car for 10 days and being unable to even start a plan for getting it back felt abusive.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The car is fixed but I had to wait months for an appointment, take a week off work and then couldn't find out when it would be done until after it was done. If I wasn't self-employed, I would have lost my job over this.