David L. Shepard, Inc.
4 Parker St.,
Newburyport,
MA
01950
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 48 years, 37 years at this location.
Shepard's Automotive Center is a family owned auto repair business serving the Newburyport and the surrounding communities since 1978. Our goal is to provide high quality repairs on a timely basis. We provide both Autobody and Auto Mechanical Repairs. We provide a high level of customer communication throughout the repair process. We provide assistance with the Insurance claim.
Services
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praised the repair shop for delivering outstanding quality work, with many noting their vehicles looked brand new upon return. The team was widely recognized for being professional, courteous, and friendly throughout the repair process. Numerous customers highlighted proactive communication and timely updates as standout strengths. Many repairs were completed ahead of schedule, and the shop received repeated compliments for returning vehicles cleaner than when dropped off. A few customers noted they had to initiate contact for updates rather than receiving proactive outreach, and occasional parts delays affected completion timelines, though these were largely attributed to suppliers. Overall, the shop earned strong loyalty, with many customers noting they have returned multiple times and actively recommend the shop to others.
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Service Quality
"Awesome job fixing my car. I definitely recommend them to people I know and tell them to spread the word. ..."
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"Everyone was so helpful and went out of their way to make the whole experience of repairing my car and getting me into a rental ..."
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"Staff was responsive, knowledgeable, and personable. The labor was impeccable, and you detailed the inside, ..."
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"... convenient but SAC made the process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem ..."
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"... for decades - thankfully, not too often! They are a seriously top-notch body shop, with tremendously nice and efficient folks working there."
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"We were quoted 7-8 business days and it was ready in 5."
"... process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem recommending them to anyone I ..."
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"There were unexpected parts that needed to be ordered that delayed pick up by 5 days"
"It was a few days later than anticipated because parts had not arrived from Acura. It was no big deal."
"They were very helpful and professional. They did an excellent job on my car and it was ready when promised."
Mary
(Porsche owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Stephen
(Toyota owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jessica
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 3.5/5.0
Repair Quality - 0.5/5.0 -
Thank you for your help
Customer Service - 5.0/5.0
Returned Clean
Linda
(Acura owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dorianne
(Genesis owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and excellent work!
Returned Clean
John
(Ford owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joshua
(Infiniti owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and good communication from the company.
Customer Service - 5.0/5.0 -
Very professional and good communication.
Returned Clean
Thomas
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shepard’s did a great job, the car looking & feeling brand new. And when a check engine condition raised a question, they took the car back & tested thoroughly, identifying the problem & ensuring it would no reoccur. Very happy I brought the car to them.
Customer Service - 5.0/5.0 -
Always courteous & respectful
Returned Clean
Paul
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job
Customer Service - 5.0/5.0 -
It was great
Returned Clean
Joseph
(Subaru owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
Returned Clean
Christina
(Jeep owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Karen
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 3.5/5.0 -
We have used them for years
Repair Quality - 5.0/5.0 -
Nice job, it looks like new
Customer Service - 4.5/5.0 -
Friendly and competent
Returned Clean
Ronald
(BMW owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kristen
(Chevrolet owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Exemplary
Returned Clean
Charlene
(Mercedes-Benz owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job, thank you. and fast.
Customer Service - 5.0/5.0 -
Good job, thank you. and fast.
Returned Clean
Kathryn
(Subaru owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair on my Subaru looks great. Everyone was very professional and courteous. Everything was taken care of from the dents to the paint job in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
James
(Honda owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Donna
(Cadillac owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Song
(BMW owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0 -
No problem
Repair Quality - 5.0/5.0 -
Top notch
Customer Service - 5.0/5.0 -
Very courteous
Returned Clean
Raymond
(Ford owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
prompt, complete, clean