De Laveaga Service Center Inc.

4.9 (264reviews)
100%
1215b Water St.,  Santa Cruz,  CA  95062

In operation 18 years.

Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (264)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting repairs that made their vehicles look brand new. The staff is frequently described as friendly, professional, and efficient. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. Several customers also appreciated complimentary interior detailing as a pleasant surprise. A few customers noted minor areas for improvement, including occasional communication delays toward the end of the process, incomplete repairs requiring a return visit, and interior cleanup quality. Overall, the shop receives strong recommendations from the vast majority of customers.
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"The staff was efficient, professional, and nice! I was very impressed with the whole operation."
"They were very easy to use-professional and prompt. Extremely efficient and kind staff. I would highly recommend them!"
"Great service. My car was well taken care of and done exactly when they said it would be. They explained everything to me upon ..." Read more
"DeLaveaga provided top quality, professional, and personal service."
"Have to take it back as they did not address a problem I pointed out."
"... excellent and they kept me informed the entire time and it was done a day early. So appreciated!" Read more
"They had it finished two days before I expected it!"
"Faster than expected, got the car looking great with a complimentary detail clean up!! You guys are ..." Read more
"It was done before the estimated date."
"... informed everyone about our trip. Yet when we returned we still needed to wait two additional days for the car to be ready." Read more
"I could log on a website to check on their progress on my car."
"Communications through text that worked for us. We received a phone call when the car was ready ahead of proposed schedule"
"They are constantly communicating with you either by phone or text."
"I was kept updated daily by text"
"... execution were wonderful. Texts timing were off, I received a text telling me My car was ready to be picked up — the day after I picked up my car." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Approachable (friendly, respectful), communicative, flexible, skilled, prompt, detail oriented and more. Thank you for making the entire process so easy for me!

My Experience

All of you are very professional thank you very much

Likely to Recommend

Very good work

Repair Quality

Great service

Customer Service

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Repair Quality

Customer Service

Great work and very responsive

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Repair Quality

Customer Service

They were professional, fast, and the quality of their work was excellent.

My Experience

The work was entirely well done, great service and a very welcoming, cortepus and informative staff

Likely to Recommend

Would recommend them first before any other service

Repair Quality

Absolutely. Grear jon

Customer Service

Did an excellent job within good time, and are exemplary in their service

My Experience

Quick and professional job. Great communication. Friendly staff.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I highly recommend De Laveaga Service Center. I lucked out! They are responsive, hardworking, kind and got the job done within an stellar timeline! They took care of my car like it was one of their own! I hope I don’t need an autobody shop anytime soon, but if I do I will be a return costumer!

Likely to Recommend

Repair Quality

Customer Service

De Laveaga Service Center is kind, helpful and professional. They took care of my car in a timely manner and they returned it to me in a better than I could imagine condition! Thank you!

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Repair Quality

Customer Service

Great shop. Communicated clearly what work needed to be done and how long they would need the car. Facilitated my car rental. Polite and professional staff

Likely to Recommend

Repair Quality

excellent quality

Customer Service

excellent service & craftsmanship in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Great place. Super easy to deal with. Very friendly.

My Experience

The car looks amazing. They did such a wonderful job! Super fast and super clean. I love it! Laura and her staff was wonderful!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Great

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Lovely people to do business with. I found them to be professional, personable, efficient, good listeners, upbeat, & very time efficient. Everything was handled with aplomb & in a friendly manner. I would refer people to them without hesitation.

My Experience

De Laveaga gets a 10 Thanks

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Faster than expected, got the car looking great with a complimentary detail clean up!! You guys are the best !