De Laveaga Service Center Inc.

4.9 (267reviews)
100%
1215b Water St.,  Santa Cruz,  CA  95062

In operation 18 years.

Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (267)

My Experience

In the past and current service with De Laveaga Service Center, our family has been incredible satisfied with their customer service and auto craftsmanship.

Likely to Recommend

Repair Quality

Customer Service

Excellent body work

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Customer Service

They accomodated my schedule, and made the repairs as an emergency. I received friendly, capable and honest service.

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No question on AAA service here but i was dissapointed with follow up from them when i called and also emailed. Thank goodness for Delaveaga as they were totally on it and answered all my questions

Repair Quality

Customer Service

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I would recommend them everybody was nice.

Repair Quality

yes, they did a really good job.

Customer Service

The service was great and fast, the only complain I have are it needs a better communication from the receptionist. I took my car for the estimate and the girl didn't completed it till a week later, I had to call and make sure because she said she would do it within a day and forgot. Then when I went to drop off my car for repair, the girl in the front did not communicate well at all about the rental I had scheduled.

My Experience

The team at De Laveaga Service Center were professional and friendly. They helped us with an unexpected repair and provided timely communication. Their expertise helped us make clear decisions about our car. We highly recommend this shop.

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Repair Quality

Customer Service

The team was responsive & flexible. They were able to get us back in the road in time to celebrate Christmas with our family out of town. I highly recommend this shop.

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Customer Service

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I could not give a higher recommendation, they were excellent!

Repair Quality

They went above and beyond!

Customer Service

From start to finish, it was a wonderful experience. The staff could not have been more friendly, helpful and professional.

My Experience

Excellent service! Quick turnaround, and a job well done! I am very happy with their work!

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Repair Quality

Customer Service

Great work and turn around time! Highly satisfied! Thank you!

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My Experience

Everyone was extremely friendly and professional. My car was finished earlier than expected and looks beautiful!

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Repair Quality

Customer Service

Excellent communication and service!

My Experience

It was an amazing experience. All the employees I dealt with were professional and helpful, especially since they were dealing with an 83 yr old nervous Nellie!! I felt very comfortable and cared for.

Likely to Recommend

Yes definitely would recommend

Repair Quality

It’s a great job.

Customer Service

It was excellent. People were professional Accommodating. Car looks great. Done when the said it would be. Very satisfied

My Experience

Very good and fast service from beginning to end, good communication, friendly and helpful staff/workers.

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Customer Service

I was satisfied, the car was not painted and damage still showed when I went to pick up the car on Monday. The office personnel concurred that it was not done well. They kept it for one more day and completed the work. Overall a good company

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My Experience

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Overall the BODY work was fine. The car was returned in okay condition. There was various new minor scratches and I little paint chip that was not previously there.

Repair Quality

The overall look is fine. But my wheel still is NONSTOP making a squeaking sound/ noise. This noise did not happen before the crash.

Customer Service

There was little communication. I would call the front desk and they would say they would call me back but they wouldn’t. I had to call to ask if my car was ready bc the person that was in charge of my case said they would call me and the day came and went and they never called me.

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