Deacon Jones Collision of Kinston

4.9 (166reviews)
100%
1170 Hwy 258 N,  Kinston,  NC  28504
See Photos
Instant Estimate
Book Appointment
Bot
Shop AssistantSparkles

In operation 23 years.

Carolina's Collision Center at Deacon Jones of Kinston is the newest member of the trusted and well-respected Repair Network of Carolina's Collision Centers. We look forward to servicing Kinston and the surrounding areas with the level of professionalism and trust that our customers have grown to expect from our Company.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Motorcycle Repair
  • Detailing
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (166)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before their accidents. The staff is widely recognized for being courteous, friendly, and professional. Communication stands out as a key strength, with numerous customers appreciating daily updates and being kept informed throughout the repair process. Timeliness is also frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional alignment issues, paint matching concerns, incomplete repairs, and cleanliness of returned vehicles. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Customer service, support and appreciation was exceptional!"
"These folks are perfectionists. The majority of my front end was severely damaged. When the vehicle was returned ..." Read more
"The repairs they did were amazing! The areas looked as they did when our Tahoe was new! They went above and beyond ..." Read more
"Everything looks like that it was done perfectly as if it just came off the assembly line at car manufacturer. ..." Read more
"... specific area. While I assume paintwork was involved, there is a discernible section of the rim where the application or treatment seems to be unfinished, presenting a ..." Read more
"... in their ability to successfully complete the job. They started and finished on time. 100% satisfied." Read more
"They kept us informed as repairs progressed and finished a day before estimated"
"They kept me informed, finished sooner than expected, even cleaned and vacuumed. Great service"
"Ready before time"
"Date had to be moved back due to a part being damaged during shipping, had to wait for another part to be delivered."
"... were committed to every detail about car repairs. Well informed on a daily basis; also reached out by phone. Well pleased." Read more
"... brand new. The work was done in a timely fashion. I was constantly kept up to date on the repair. I would recommend to others" Read more
"I really liked the way I was informed each day about the progress that was being made. You have a very satisfied ..." Read more
"Communication was consistent!"
"Communication was great throughout the process. Excellent work."

My Experience

Great job đź‘Ź thank you!!

My Experience

Likely to Recommend

Repair Quality

Better than my insurance company

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and friendly staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent work! Top notch talent that never cuts corners on quality and customer service! Jonathan is simply awesome!

Customer Service

Top notch....excellent service !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service center.

My Experience

I was well satisfied with the service. Everyone was courteous and had my best interest at heart. I would recommend Carolina Collison Center to anyone in need of car repairs. Thanks

Likely to Recommend

Repair Quality

It looks good, and drive good. I have no complaints. Thank you all.

Customer Service

They were very courteous and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Y’all did a great job

My Experience

Johnathan and team were amazing and very patient with me. Appreciate their continued professionalism. Our family has used them throughout the years.

My Experience

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied with the work and the timeliness of getting it done.

My Experience

I appreciate the thought and.care that the team used in viewing my vehicle to assess damages and repairs. It was very helpful to me as a customer the amount of care and support that I received during the pick-up and delivery of my vehicle for repairs.

My Experience

So far so good, but everything is good for now and the future yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly staff. Good work, and good follow through. I was very satisfied

My Experience

Likely to Recommend

Repair Quality

I sent a email to you Tuesday regarding my 2020 Lincoln MKZ, which I collected Monday following the completion of repairs to the driver's side. Upon a more thorough inspection of the vehicle last night and this morning, I have identified two concerns that require your attention. Firstly, regarding the driver's side wheel rim, it appears that the repair or finishing process was not fully completed in one specific area. While I assume paintwork was involved, there is a discernible section of the rim where the application or treatment seems to be unfinished, presenting a noticeable inconsistency. Secondly, I discovered an unidentified cover or component situated on the vehicle's floorboard today. I am currently unable to determine its proper placement or intended function within the vehicle. For your immediate reference, I have attached a photograph and a brief video clip to visually illustrate the incomplete finish on the rim. Please accept my apologies for not including an image of the loose cover at this time; I will ensure a photograph is taken and promptly sent to you as soon as I return to my vehicle. I would be grateful if you could review these observations and provide guidance on the necessary steps to resolve these outstanding issues. I have yet to hear back from anyone.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Good job!

Repair Quality

Johnathan, Amanda, technicians, and staff did a great job.

Customer Service

Wonderful

Kept me Informed?

No

Ready on Time?

Yes

1 - 20 of 166

Auto body shops nearby

view more shops in: Kinston  |  28504