Dekalb Collision
In operation 47 years.
NOW OFFERING FINANCING! Visit our website for more information. We started our first Automotive Repair Shop with one goal in mind—delivering outstanding repair services to the people of Atlanta. Our team of certified, expert professionals will pinpoint problems and get you safely back on the road. We are a pre-approved partner with several major insurance carriers - so we can ensure minimal out-of-pocket expense for you. And we guarantee transparency throughout the process, providing top-quality work at a fair price. That is the Happy Harley Experience - come see for yourself!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Highly recommend this shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a great job communicating.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10/10. Great Experience and Fast Repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Everyone I interacted with was nice and professional in person! Originally I had a quote emailed to me, and I replied a couple of times but never heard back which was frustrating. Not sure if the person just didn’t check email or if it’s only for outgoing messages, but there was no indication of that. Did not like being told one hour before close that there was a big fee for paying with a credit card or I could go get cash. Would have been helpful upfront so I could avoid a last minute scramble to get there at rush hour, get cash, and pay before the shop closes. Communication was okay - the website said my car was available for pickup on Wednesday, and on Thursday it still said Wednesday. I had to call to get clarification a couple of times and barely had time before closing to get my car once I found out it was ready. All of that being said, they did a great job on my car and the new bumper looks great.
Customer Service - 3.5/5.0 -
Please see first response. People were super nice and friendly, but better communication would be appreciated!
Returned Clean
My Experience - 0.0/5.0 -
There was an overlooked part that wasn’t installed. (Tire Wall) It was immediately installed upon my inspection.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend Dekalb Collision to anyone who needs their services. They have earned my business for years to come.
Repair Quality - 5.0/5.0 -
They took great care of my vehicle and returned it to me in pristine condition. The work was well done and my car looks brand new.
Customer Service - 5.0/5.0 -
The staff was great and answered all of my questions. When I was a little frustrated with the pick up process they were patient with me and helped me come up with a solution. I appreciate their care and professionalism.
Returned Clean
My Experience - 5.0/5.0 -
Excellent quality of work; time to complete was as estimated; flexible scheduling; very competitive pricing; and overall very easy to work with the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and repair - I would recommend to a friend or colleague who asked for a good body repair bshop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The whole reason I took my car to this collision center was because I was told they could handle working on a Mercedes after so many other centers said they could not. In the end they still were unable to fully fix the car and I have to go to the dealership after having my car at this center for three weeks. It’s just very frustrating to keep getting the run around.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Seems like there's some spots on my car, specifically the hood & driver side door handle, where paint remover may have accidentally gotten on the surface and removed paint.
Customer Service - 4.5/5.0 -
The customer service was great! The initial communication to set up and schedule the repair was easy, but then the communication once the car was dropped off was lacking. However, once I called and asked for updates, the communication via text and phone was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The only thing that I disagreed with was that I paid with a credit card and I was not told that I had to pay extra for using a credit card but the work was Awesome!!!
My Experience - 5.0/5.0 -
This was the easiest car repair I’ve ever had. Everyone I dealt with was so nice and professional. My car was completed ahead of schedule. Words can’t express how much I recommend this place. Thank you so much, customer service goes a long way!!!
My Experience - 5.0/5.0 -
You guys did great!
My Experience - 5.0/5.0 -
I was very satisfied with the work done on my car. It didn’t take very long to get the job done. They were very courteous and very professional! I am so thankful I trusted them with my car. Thank you.
My Experience - 5.0/5.0 -
My experience was amazing. Dekalb collision gave a fair estimate and pricing on the parts that I needed repaired on my Nissan which everything works fine. I would definitely bring my vehicle back for more repairs and recommend to my family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service. Always keep me updated on the status of my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend that group.
Repair Quality - 5.0/5.0 -
As a customer I received the best service at Dekalb collision. I give credit to the front desk to DJ. Awesome, I could not have asked for more. I remind you that customer service is the beginning and end of a business. It truly makes a difference, keep that CS and the business will continue to grow.
Customer Service - 5.0/5.0 -
Great customer service.