Dekalb Collision

My Experience - 5.0/5.0 -

Everything was great. Car was finished ahead of schedule and on budget. We are very happy with the work performed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great

Customer Service - 5.0/5.0 -

Very communicative and friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

DJ did an amazing job with my car & to top it off, he cleaned it up for me!! Thank you

Customer Service - 5.0/5.0 -

Everyone was courteous & knowledgeable

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly did a great job

My Experience - 5.0/5.0 -

Good communication!

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

My passenger side headlights do not work.

Customer Service - 5.0/5.0 -

Very responsive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

No comment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really quick turnaround

My Experience - 0.0/5.0 -

Most of the staff were very good. Diondra was excellent. Crystal was not friendly,!did not make eye contact and told me that I had to pay in cash only. She should be assigned to the garage where she does not have to interact with customers

My Experience - 5.0/5.0 -

Thanks for a great job well done. I will refer others to you all

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair is great. HOWEVER since it was an headlight issue Symbols are showing up on the dashboard I'm thinking it will reset it self Thanks again

Customer Service - 5.0/5.0 -

Courtesy Kind and Knowledgeable

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 2.0/5.0 -

It wasn't you all fault but the claim adjuster. The vehicle wasn't totally repaired.

Customer Service - 4.5/5.0 -

Customer service was great.

Likely to Recommend - 5.0/5.0 -

No hesitation to recommend DeKalb Collision Center.

Repair Quality - 5.0/5.0 -

DeKalb Collision has the most incredible team. The repair people are like artists. Their work is impeccable. The front desk people and insurance administrators are highly professional, as are the appraisers.

Customer Service - 5.0/5.0 -

Highest caliber of customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys do great work

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

DJ and Crystal were fantastic to work with. They were both incredibly helpful and friendly and made the entire process so easy and smooth for me.

Returned Clean

My Experience - 5.0/5.0 -

They kept me informed, as they progressed on the repairs and were very courteous. They completed the job as scheduled.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Tight space to drop off and pickup

Repair Quality - 4.0/5.0 -

Received some wrong information as to when the vehicle would be ready for pickup. Wasted a hold day when I was told to pickup the car 1 day and it was not ready until the next. Wasted a trip, time and money.

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I don’t drive often but I have guarantee that if anything goes wrong with the recalibration I’m to bring it back.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0