Dent Doctor

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Don’t listen to any of that BS you see online these guys take care of business .

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not and I have listed my reasoning why in the previous questions.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I used the owner's other company and was very satisfied but was not satisfied AT ALL with Dent Doctor and have been telling friends about my experience. Would NEVER recommend them.

Repair Quality - 0.5/5.0 -

I have never been through a worse time with a service provider

Customer Service - 0.5/5.0 -

Penny, a very nice person, never transferred vehicle info from the owner's other company, had multiple invoices and incorrect work to be performed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice job and completed on time.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

the repair was perfect the people were professional

Customer Service - 5.0/5.0 -

they did what they said they would

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I was completely disappointed for several times. My car was even worse after the repair

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Friendly.. Penny was the best. She was handling lots of phone calls and customers and did it very well.

Customer Service - 5.0/5.0 -

Gary at orders desk was especially pleasant.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Lack of professionalism

Repair Quality - 2.5/5.0 -

Quality of work was great, the only issue I have is my leather man folding pocket knife is missing!!

Customer Service - 2.5/5.0 -

Tried to drop off car twice but had to reschedule, poor organization

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very professionat

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 5.0/5.0 -

Very good. Kept me updated

Returned Clean

Likely to Recommend - 2.0/5.0 -

your crew are truly artists. the body work is amazing but the rest is tough for me.

Repair Quality - 4.0/5.0 -

The body work is amazing on my van. The rest was a little tough.

Customer Service - 3.0/5.0 -

I love Penny and Gary but it just seems like everyone is so busy over there it is tough to get communication. I never once got a call back. I was told it would take 7-10 days and in the end it took 6 weeks and the job is not done. My hood was not fixed. I never got the estimate for the side door but it got fixed and I was billed $1300. No one bothered to address the fuel door that was on the additional fix list. I called so much I know I was a burden but you all are just super busy and could not keep up in the slightest. Hoping to get my new hood on time, 5/15,23, as I paid for it.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I've never had a worse experience with a body shop.

Repair Quality - 0.5/5.0 -

I had the estimate in mid-February & scheduled the repairs to occur in early April. I dropped the truck off on Friday, 3/31/23. I was told the work would take 5 days. A week prior, I called to confirm that all parts were in & we were still on schedule. I was told yes. As I was leaving town, I made arrangements to pick up the truck late Saturday evening, 4/15/23. I called Friday, 4/14/23 and spoke to 2 people & never received a return call. I then left 4 voicemails which were never returned. Upon arriving home, the truck was not left out for me. I had to Uber to Tahoe. On Monday, I spoke to Patti who said she was sorry. They had not started work yet & were missing parts. Over the next several days, I rented 2 cars. I finally picked my truck up on 4/25/23. They failed to secure a part & the front right tire rubs when turning left. The professionalism & common courtesy are horrible.

Customer Service - 0.5/5.0 -

See prior comments. They suck.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

My vehicle is not completed and I have not been contacted regarding parts & scheduling to finish the repairs.

Customer Service - 3.0/5.0 -

Initially, Penny gave great customer service. After 2-3 weeks I was called to pick up my vehicle that was "done" and it was not finished due to waiting on parts. Now 2 weeks later, my positive thought of the Co. is diminishing...

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very good

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean