Dent Doctor

4.4 (588reviews)
82%
290 Telegraph St.,  Reno,  NV  89502
Bot
Shop AssistantSparkles

In operation 23 years, 11 years at this location.

At Dent Doctor we want to make sure you understand the repairs and stay informed. We strive to make this unfortunate event a great experience all the way down to the last detail. I always say "WE MEET BY ACCIDENT"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (588)

Likely to Recommend

Repair Quality

Great customer service!

Customer Service

Exceptional customer service!

Returned Clean

Likely to Recommend

Another inconvenience was the custom stripe didn’t get finished. Dent doctor sent me to graphics unlimited to get this part. It’s been over 2 weeks and I haven’t received an update from neither party.

Repair Quality

Took longer than expected without any updates.

Customer Service

Didn’t receive much updates. Even had to go to the location physically to seek information.

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Repair Quality

Customer Service

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Repair Quality

My Tesla has been at Dent Doctor for Repair three times over the last five years and every time it’s an excellent job, thank you

Customer Service

All good turned out great thank you very much

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Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

So kind, helpful, honest, and communicative. I don’t know much about cars but I felt like I could trust the people at dent doctor to take care of me and my car. Cannot rave enough about the staff I interacted with.

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Likely to Recommend

Would definitely recommend

Repair Quality

Top quality work, great communication

Customer Service

Excellent

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Not happy. There were several things that were not there fault but also, had they gone the extra mile wouldn't have happened. 1.) Zero follow-up, ever, on anything. I was constantly having to call them to get updates even when I was promised a call back. 2.) Lack of organization - whos car is this? Which tech is it assigned to? It's done, nope wrong car just kidding. And THEN called to ask me where the check is? I handed it to Penny. Dates, times, excuses.... the list goes on and on. 3.) I was told everything was done and more and the front headlight isn't fixed. And I WILL NOT be calling to get it fixed because it would not be worth it.

Customer Service

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Likely to Recommend

Hopefully no one will have a need for repairs but Yes, I would recommend Dent Dr

Repair Quality

Alfred & Penny were very professional & made for a pleasant experience. Thank You

Customer Service

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Likely to Recommend

Repair Quality

The work was completed and looks great. The time was Two weeks not 4 days as promised.

Customer Service

The staff was cordial and maintained communication.

Returned Clean

My Experience

There was a very small flaw in the paint on my bumper. However, Dent Doctor assured me it would be fixed should it ever bubble or peel! 😁

Likely to Recommend

Repair Quality

There was a small imperfection in the painting of the bumper.

Customer Service

They were pretty good. I think they may need more help

Returned Clean

My Experience

Delivery was a little bumpy but the car looks brand new. Nice work

Likely to Recommend

Repair Quality

Car looks brand new. Really good job.

Customer Service

There were some hiccups. My insurance company was told that the car was not there about 2 months into the repair. Then Progressive told Enterprise they wouldn't auth any further rental car costs. You fixed it but not before I freaked out and came down there. You also tried to charge me the $1000 deductible when picking up the vehicle.

Returned Clean

Likely to Recommend

Repair Quality

John took the time to give me an estimate even though he was very busy and did a great job on fixing my car.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Very professional. Finished the work within a week.

Customer Service

Fast, friendly and professional!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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