Kaizen - Orange

5.0 (977reviews)
98%
1133 W TAFT AVE,  Orange,  CA  92865

In operation 16 years.

Our team has extensive experience in helping Orange drivers to protect their vehicles from the accumulation of wear and tear and the general performance issues that may affect your routine drive without warning. With certifications for collision repairs from 30+ major vehicle manufacturers, you can rest assured that Kaizen will handle all your automobile needs. All our technicians are professionally trained and experienced and know how to fix all auto repairs. Regardless of your vehicle and the service you need, we always adhere to the manufacturer’s guidelines. Our commitment will ensure your car is repaired the first time correctly and helps keep your vehicle on the road for longer. So, if your car is showing any trouble or demands major auto repairs, bring it to our shop at 1133 W Taft Ave, Orange, CA 92865. Contact us at (714) 998-9256 to schedule an appointment today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Infiniti
Kia
Nissan
Nissan GTR

Reviews (977)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kaizen Collision for its outstanding service quality, proactive communication, and timely repairs. Many highlight the professionalism, friendliness, and thoroughness of the staff, with numerous reviewers noting that their vehicles were returned looking brand new. Regular text and phone updates throughout the repair process are frequently commended, giving customers peace of mind. Repairs are often completed ahead of schedule, and the shop receives high marks for cleanliness and attention to detail. A small number of customers noted minor issues such as a lingering chemical smell, a small buffing concern, or parts-related delays, reflecting areas customers themselves identified for improvement. Overall, the vast majority of feedback reflects an exceptionally positive experience, with many customers expressing strong intent to return and recommend Kaizen to friends and family.
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"I am so pleased with the work done on my car. The best customer service and reasonable price."
"The work completed on my car was top notch quality. It looked exactly the way it did before the hit and ..." Read more
"They were helpful, quick, enthusiastic, competent and got then car done in a timely manner. All around great experience."
"... made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it ..." Read more
"Appreciate the friendliness and professionalism. Also thank you so much for taking care of the little ding on the hood at no ..." Read more
"My vehicle was ready early."
"5 days before originally estimated repair date."
"It was done a few days early which was a pleasant surprise."
"My vehicle was delivered when promised and in a week's less time than I had been quoted at other repair centers."
"My car was ready before the estimated time of completion."
"I received regular updates via text, and any calls or texts I sent were returned immediately. Rarely do I work ..." Read more
"... patiently and made me feel completely at ease. ​The communication throughout the repair process was outstanding. I received regular, proactive updates via text and ..." Read more
"Incredible service. Very thoughtful and customer-service oriented. Very patient with me. Great communication."
"Constant updates are amazing."
"The updates were almost daily and any questions we had were promptly answered."

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Returned Clean

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Repair Quality

Beautiful work from you to my car

Customer Service

Returned Clean

My Experience

I dealt with Alejandra and Marcelo. They were both very professional, knowledgeable, and efficient. They explained the process every step of the way which made the whole experience seamless. My car was ready on time. The repair was not only done beautifully but the entire vehicle looked like new right down to the interior. I was amazed. Lastly I want to thank Alejandra and Marcelo for their down to earth great customer service. They are wonderful people. I would highly recommend Kaizen Collision in Orange to everyone. Truly superior which is rare these days. Thank you again!

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I recommend Kaizen every single week!

Repair Quality

Kaizen is made up of a superb team; Alejandra, Fernando, Marcelo, and the entire team who go above and beyond during the entire process of a car repair. Great communication and excellent results!

Customer Service

Superb! Above and Beyond

Returned Clean

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Repair Quality

Very satisfied with the work and communication. Thank you so much.

Customer Service

Very satisfied with the work and communication. Thank you so much.

Returned Clean

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Repair Quality

They fixes car on time as they promised.

Customer Service

Very friendly and prompted.

My Experience

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Amazing hospitality and knowledge from everyone at Kaizen. Marcelo and his crew, Fernando and everyone were A tier from top to bottom with everything. Recommending to all my friends who need body work too.

Customer Service

Returned Clean

My Experience

I especially liked the friendliness of staff at front desk and Marcelo Castillo. He constantly kept me up to date on the progress of my car. That gave me peace of mind. The job was completed on time as promised with top quality workmanship. My son and I have had other work done there before as Deshler. They still maintain their high quality reputation. I will use Kaizen again and also recommend them to my friends and family. Thank you Marcelo!!!

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Repair Quality

I appreciated working with Marcelo Castillo. He was professional. Explained work to be done and car was repaired to my expectation. Marcelo kept me updated as to what was happening and gave me an anticipated completion date that was fulfilled. Thank you so much Marcelo. I had another car worked on before when you were called Deshler. They also did quality work. I am glad they have maintained their high reputation. I was not disappointed. Thank you Kaizen. Thank you Marcelo.

Customer Service

The young lady at the front desk was very friendly and very efficient. I felt very comfortable talking to her.

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Cannot say enough wonderful things. So fast and incredible service! Won’t ever go elsewhere!

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Repair Quality

The team was really amazing. They keep me up dated on my car and what they were going to focus on. Overall super satisfied with the team.

Customer Service

My Experience

I appreciated your having a discussion with me prior to releasing my vehicle. You did what you could as quickly and thoroughly as you did, thank you. Marco

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Returned Clean

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They do excellent work

Repair Quality

Work was done well, just a small buffing issue which is going to be fixed.

Customer Service

Very good

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Returned Clean

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Timely, professional and always courteous.

Customer Service

Returned Clean

My Experience

Was very happy with their service and they’re very friendly and kind