Kaizen - Orange

5.0 (953reviews)

98%

(714) 998-9256

1133 W TAFT AVE, Orange, CA 92865

98%

1133 W TAFT AVE
Orange, CA 92865

Get Directions Website Email

About Kaizen - Orange

1133 W TAFT AVE
Orange, CA 92865

Get Directions Website Email

In operation 16 years.

Our team has extensive experience in helping Orange drivers to protect their vehicles from the accumulation of wear and tear and the general performance issues that may affect your routine drive without warning. With certifications for collision repairs from 30+ major vehicle manufacturers, you can rest assured that Kaizen will handle all your automobile needs. All our technicians are professionally trained and experienced and know how to fix all auto repairs. Regardless of your vehicle and the service you need, we always adhere to the manufacturer’s guidelines. Our commitment will ensure your car is repaired the first time correctly and helps keep your vehicle on the road for longer. So, if your car is showing any trouble or demands major auto repairs, bring it to our shop at 1133 W Taft Ave, Orange, CA 92865. Contact us at (714) 998-9256 to schedule an appointment today.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Infiniti

Kia

Nissan

Nissan GTR

Call

Website

Reviews (953)

Sort By:
Newest
Rating

881 Customers Rated

5 Stars

84.7% Complete

(807)
4 Stars

5.6% Complete

(53)
3 Stars

0.5% Complete

(5)
2 Stars

0.8% Complete

(8)
1 Star

0.1% Complete

(1)
< 1 Star

0.7% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely - often early - vehicle completions. Many highlight the professionalism, friendliness, and thoroughness of the staff, with frequent mentions of regular text and phone updates that kept customers informed throughout the repair process. Repair quality is repeatedly described as exceptional, with vehicles returned looking brand new, often detailed inside and out. Customers also appreciate the courtesy services such as rides to and from the shop. A small number of customers noted concerns including a lingering chemical smell, a bumper gap, and one instance of unmet commitments - reflecting areas customers feel could be improved.

Select to learn more

Service Quality
Timeliness
Communication

"I wish I could rate higher than a 10. Exceptional and responsive. Very friendly."

"The staff was friendly, knowledgeable, skilled and thorough."

"... Orange made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it ..." Read more

"... said they would. I never had to call for an update. My car was done earlier than they stated the staff was amazing. I have already recommended ..." Read more

"Actually, my car was completed one day early. I was completely satisfied with the outcome."

"Ahead of schedule even though additional work was discovered."

"My vehicle was ready early."

"It was done a few days early which was a pleasant surprise."

"I received regular updates via text, and any calls or texts I sent were returned immediately. Rarely ..." Read more

"... communication throughout the repair process was outstanding. I received regular, proactive updates via text and phone calls on the status of my vehicle, so I never ..." Read more

"Constant update telephone calls and emails. Perfect customer service!"

"My experience was amazing. They kept me informed when they said they would. I never had to call for an update. My car was done ..." Read more

"Constant updates are amazing."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I wish I could rate higher than a 10. Exceptional and responsive. Very friendly."

"The staff was friendly, knowledgeable, skilled and thorough."

"... Orange made my experience absolutely seamless. While the repair quality on my vehicle was perfect, their customer service is truly what sets them apart—it ..." Read more

"... said they would. I never had to call for an update. My car was done earlier than they stated the staff was amazing. I have already recommended ..." Read more

"Actually, my car was completed one day early. I was completely satisfied with the outcome."

"Ahead of schedule even though additional work was discovered."

"My vehicle was ready early."

"It was done a few days early which was a pleasant surprise."

"I received regular updates via text, and any calls or texts I sent were returned immediately. Rarely ..." Read more

"... communication throughout the repair process was outstanding. I received regular, proactive updates via text and phone calls on the status of my vehicle, so I never ..." Read more

"Constant update telephone calls and emails. Perfect customer service!"

"My experience was amazing. They kept me informed when they said they would. I never had to call for an update. My car was done ..." Read more

"Constant updates are amazing."

Kristi (Nissan owner) reviewed 8/18/26

Great work 10/10

David (Dodge owner) reviewed 8/17/26

will reccommend and use again

nice job - cant tell!!

great at keeping updated via texts - very apprecitated

Jean (Kia owner) reviewed 8/17/26

I would absolutely recommend this shop. I was referred by my long-time independent mechanic, and I'm going to let them know the great service I received at Kaizen.

The service was great - both Marcelo and Alejandra. The quality of the work was great and the price was very reasonable.

Incredible service. Very thoughtful and customer-service oriented. Very patient with me. Great communication.

Tanza (Ford owner) reviewed 8/17/26

I have recommended them for years, being Deshlers, to Kaizen. Thankful good employees still here.

Very satisfied with every detail of this service. Professional, got done in a timely matter, when promised, and updates as needed. Marcelo is the best to deal with.

Eric (Toyota owner) reviewed 8/14/26

My truck looks brand new. And it’s 19 years old. It took a crash to get it there, but it looks awesome now I’ve always trusted them with my wife’s car. This time it was my turn. I highly recommend them to anybody needs body work done. A customer for life!

Meghan (Toyota owner) reviewed 8/14/26

Quick & explanatory.

Very thorough.

Allison (Toyota owner) reviewed 8/13/26

Irirna (Mazda owner) reviewed 8/13/26

Michael (Hyundai owner) reviewed 8/12/26

They finished product, looked like the car was brand new, the staff was extremely responsive at every inquiry I would make a very friendly. The facility was clean and comfortable

Hi confidence in satisfaction

car looked good as new with very friendly service and great communication from Marcelo

Marcello was pleasant, quick, accurate and communicated 100%!!

Steve (Chevrolet owner) reviewed 8/12/26

Marcelo was fantastic

Deborah (Audi owner) reviewed 8/10/26

I am very ĝrateful for the care and customer service. I feel everyone went above and beyond making Andy could have been very stressful into a pleasent experience. Thank you to everyone and my car repair looks amazing ! Thank you again! Deborah

Already have recommended

Looks beautiful

Very kind and great customer service! They went above and beyond!

William (Ford owner) reviewed 8/6/26

It has a pleasure from start to finish. I appreciate the great communication.

Best collision repair shop in town!

Such an easy, seamless process!!

Very friendly staff

Martha (Lincoln owner) reviewed 8/6/26

Marcelo was very professional and had my vehicle repaired on the day he said would be done.

Great customer service!

Aimee (Acura owner) reviewed 8/3/26

I was incredibly impressed with the service I received from Kaizen. Marcello Castillo and everyone else I interacted with at Kaizen were very friendly, helpful, and professional. The level of communications I received from Marcello was fantastic. He kept me updated on the progress of the repairs and the status of the insurance company handling the payment. My car looks and feels brand new again. I would not look anywhere else if my car ever needs repair work again.

The customer service I received was excellent.

Alfred (Ford owner) reviewed 8/3/26

Glenn (Lexus owner) reviewed 8/3/26

Used them before

Did a geat jbb

Lisa (Toyota owner) reviewed 8/1/26

Marcelo and front desk are awesome! And, whomever did the actual repair also awesome! Will be recommending to anyone that may need it.

Absolutely, yes!!!

Looks awesome, almost brand new!

Marcelo and Alejandra are class acts!!!

Kenia (Toyota owner) reviewed 7/30/26

Carmen (Honda owner) reviewed 7/29/26

This is such a wonderful repair/collision place. The work is over the top! The repairs never seem to be just OK the repairs are so professional/the job was done in the allotted time that was promised! Thank you Fernando & Team!

Great service!

Lisa (Buick owner) reviewed 7/27/26

Fernando and the receptionist was very helpful and provided excellent service.

Fernando and the reception provded excellent service.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Kaizen - Orange

About Kaizen - Orange

Reviews (953)

881 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?