Deyarman Ford Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are the best

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All the work was done well and very quickly. The folks were extremely helpful, professional, and friendly. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All work done well and promptly. Folks were easy to work with and very straightforward about what was going on.

Customer Service - 5.0/5.0 -

Good folks - professional and personable.

Returned Clean

My Experience - 5.0/5.0 -

Communication was excellent, they said it would take 4 days and it took 4 days! The updates via text were awesome. My truck looks great! Very pleased overall!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

From making the appt for the estimate to picking up my car at point of completion working with Brian Charron has been such a positive experience. Brian kept in regular contact throughout the process. I asked if they could possibly replace any lights that needed replaced and to take a look at the adjustment of my headlights. He did just that. It was all taken care of. The drop off and pick up was seamless. The exceptional work was done in a timely manner. I have 0 suggestions on how to improve...cause it's already amazing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and even took care of some light bulbs and adjusted my headlights. The process was seamless

Customer Service - 5.0/5.0 -

Everyone was wonderful

Returned Clean

My Experience - 5.0/5.0 -

Chris and Dean are awesome and both deserve a huge raise!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chris and Dean need a raise!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was glad they were able to get it done quickly and without any extra issues. I also appreciate that they handled all the insurance paperwork.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very impressed with personel.

Customer Service - 5.0/5.0 -

Kept me well informed.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Looks great!

Customer Service - 3.5/5.0 -

I left four phone messages asking about what was going on and never received a return call. I had to go to the dealership and talk to themin person. When I talked to them they were very helpful and let me know what was going on and when to expect the repair to be completed. If I would have received a call back after leaving messages I would have gave you a 10.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your team is amazing! I appreciate your excellent customer service and care for my vehicle!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks fabulous

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything went well and good , everyone did a great job , satisfied with the outcome of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service and time done was great!!

Customer Service - 5.0/5.0 -

Brian and Dean are always helpful and accommodating for me , very knowledgeable.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

I felt like the communication could hve been better. I had to follow up. Maybe just me as I'm in the customer service industry so I tend to expect the level I give. But not unhappy or happy about it

Returned Clean

My Experience - 0.0/5.0 -

Wasn’t t fixed correctly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 3.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0

My Experience - 0.0/5.0 -

I believe windshield frame is bent and should have been replaced. I have pictures of door gaps and alignment from cowl support to frame, way off!

Likely to Recommend - 0.5/5.0 -

Considering our experience I would not use Deyryman Ford again for repairs. It was a $5,000 repair that was very frustrating to get it done correctly.

Repair Quality - 2.0/5.0 -

We brought our car into the collision center due to my husband being in an accident. They said that the right rack and pinion needed to be fixed. They called us to pick up our car and said they fixed it. My husband picked it up and immediately noticed the car was pulling to the right. We took it back and they then found a bad right front wheel baring. They called us and said it was fixed so we went and picked it up again. When I was driving it I again noticed that the car was still pulling hard to the right. We brought it back again. They then realized that the right strut was bent. They called said it was fixed and thankfully this time it was. They then delivered the car to us.

Customer Service - 3.5/5.0 -

They were understanding if the problems we were having. We just wish the car was fixed the first time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept informed on status of work being done

Customer Service - 5.0/5.0 -

Nice to work with

Returned Clean

Likely to Recommend - 5.0/5.0 -

Was pleased with everything

Repair Quality - 4.0/5.0 -

Work was excellent! Staff was friendly. We had some issues getting the correct part, was without car for a few extra days, but all said and done, definitely satisfied with everything.

Customer Service - 4.0/5.0 -

Everything was great, outside issues with a part, but the car is discontinued, so understandable. Dean was great.