Dick Hannah Collision Center
In operation 77 years, 7 years at this location.
Family. Integrity. Respect. Purpose. These four simple words, our core values, are the guiding principals of our business. As one of the largest vehicle repair centers in the area, our pros at Dick Hannah Body Shops will repair any make or model of vehicle back to pre-loss condition. Experience nice in the repair business.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The speedy nature and friendly demeanor set the business apart from other body shops.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought it could have been faster. It was a scratch on a bumper and the sensor…. Really was less than an hour of work. But they did a good job. And they gave it a good cleaning.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Reduced to an 8 for a few reasons. We had to do a bit of follow up with them while waiting parts. The vehicle still had some rubbing compound to be detailed off at pick up.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I am from Oregon so sales tax and the drive is a consideration
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair took a long time due to parts availability, but the kept me informed throughout the process. It now looks and drives as good as new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Absolutely stellar and fantastic customer service! Way better than I expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent quality work. Your staff kept me well informed.
Customer Service - 5.0/5.0 -
The regular text messages updating me on status were appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything appears as good as new.
Customer Service - 5.0/5.0 -
Regular updates, reasonable timeframes.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and done as promised. Thanks
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Vehicle wasn't repaired properly. I was told it was ready for pickup, so I came down to pickup my vehicle. The replacement passenger door was scratched down to the primer in two places, the inner fender was missing a panel that covers the windshield washer fluid tank, the passenger interior door panel had multiple broken clips for panel attachment, missing hardware for the inner fender liner to the fender, paint was swirled on the freshly painted door, passenger fender was not lined up with the door, fender flare was separating from the fender, front bumper wasn't lined up to the fenders on both sides. Service rep told me that the toyota bumpers are difficult to fit up properly. I refused to take my vehicle in the "repaired" condition, and told them to try better because they currently hadn't repaired the 4runner to pre loss condition. About three weeks I was told that it was completed and ready for pickup. After inspecting the 4runner i found that the fender still wasn't fitted properly and the paint job wasn't properly cut and polished. I no longer wanted to wait for the shop to waste my time trying to repair my vehicle as I no longer wanted to own it.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great group of people to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
With all the problems that I had with them, they got a six maybe I should’ve gave him a five but I gave her six
Repair Quality - 3.0/5.0 -
Well, let’s see. I was told many times that my car was in being disassembled when I showed up and I talked to Eli the new estimator. She told me that her record showed it wasn’t even started yet. When we walked out into the yard, the front bumper was off and there is some green markings on the car. And make it short and sweet after this problem Ali and Tammy both discussed when the car would be ready. I was told it would be ready Friday the Dec.26th possible as late as the 30. So on the 26th, I texted them and I was told that it might be January 7. When I reminded them of the conversation we had back on the 26th they came up with oh yeah we can have it done the date we agreed.
Customer Service - 4.0/5.0 -
Then when I finally picked up the car it was between 5-5:30 at night. And when I looked over the car, it looked great because I couldn’t see a mark on the driver’s door because it was too dark. They had parked the car out in the parking lot where I couldn’t see it. I’m not blaming the guy who buffed it out. I’m just giving you facts.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
It’s too bad because the repairs were fine but the service was awful.
Repair Quality - 3.0/5.0 -
The work was done to our satisfaction but the service I would rate as 1.
Customer Service - 0.5/5.0 -
I called more than once, never got a call back, the phone was never answered. The person who called after we were told the car would be ready, lied about when they called apparently forgetting that phones record when calls came and that in the voicemail he left he stated the correct day and time. Then said that was not correct that he had called the previous week. If you would lie about something so obvious, what else will you lie about.
Ready on Time?
No