Don Moore Collision Center
Hello, I'm Collision Center Manager Damian Clements. Here is what you can expect when you choose to get your vehicle repaired at the Don Moore Collision Center: •REPAIRS COMPLETED TO FACTORY SPECIFICATIONS IN-SHOP FREE ESTIMATES •FACTORY-GRADE PARTS WHEN APPLICABLE •ALL VEHICLES, ALL BODY REPAIRS •GREEN "ECO FRIENDLY" FACILITY! •IN-SHOP FREE ESTIMATES •DRIVE-IN, WEATHER PROTECTED BAY •INSURANCE COMPLIANCE •CALL FOR ESTIMATES •(270) 685-5552
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
They got it in earlier than expected
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent repair and care!
Repair Quality - 5.0/5.0 -
Damian and team always take care of my repair needs. The quality is exceptional!! I appreciate all of them!!
Customer Service - 5.0/5.0 -
Excellent customer service by Damian and team!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication - good repair work. Very pleased.
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
none
Customer Service - 5.0/5.0 -
none
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Piper was very helpful & friendly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I’ve used Don Moore Collision for previous repairs and I will continue to recommend them.
Repair Quality - 4.0/5.0 -
Not completely satisfied with workmanship of a piece of black trim on rear passenger side window. Front bumper looks good.
Customer Service - 2.5/5.0 -
Customer service was good but I was told up front by the estimator that this would be a quick job and that I wouldn’t have to wait on parts. I made a phone call to the shop on 12/14 or 12/15 for an update and was told the car was done and it was going to Hyundai Service and would be there for about one week. I had maxed out my rental with State Farm and returned the rental on 12/15. On or about 12/22 I went to Hyundai Service and they had no knowledge of my vehicle being there. I called back to DM Collision on 12/27 and was informed that in fact the car was not done and the window was not even in yet and that it would be a week before it came in. Once in the car would then go to Hyundai for the work on the steering column. (Could they not have been working on the steering column while waiting for the window?) Overall the car looks good but I give the 5 for customer service based on poor communication through the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Don Moore team was all very courteous and professional. Very happy with the repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job and quality job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The young lady that checked me in and took info was as sweet as she could be. The guy that did my estimate was very kind and thorough. Wish I remembered their names.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
They were responsive when I reached out, but I feel they should have contacted me when their repair timeline changed. I was also dealing with a rental, so timing mattered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Truly deserves a 10 ! I DO have one more small problem that has presented with the driver side front light - it makes a flash or tremulous rapid light movement- I was out of car ( night time) and turned to look back at car and this rapid flash thingy was going on and on to left front headlight only. I finally went back to the car and started it , then turned it off - no more problems ! This had to be from the deer vs. Rogue incident. I hit the big ole deer there on the left front headlight area...cannot still believe the airbag didn't deploy. I feel certain that there are probably a few electronic connections that were loosened/ ajar from the very hard hit. But when I picked up the car from the collision center- the car looked like a totally NEW car! I had to walk behind the car and look at my license plate to make sure it was my 2023 Rogue...I was sure it was a new '24 model. The collision center did a very good job AND were very personable. BTW, their presentation also gave me confidence in their knowledge, ability and social / communication skills. The young man was so attentive, patient and respectful....I certainly would recommend the DM Collision center to friends and colleagues.
Customer Service - 5.0/5.0 -
One of the best that I have seen.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already done so! Several have asked where we had this repair done, and I was HAPPY to recommend Don Moore Collision to them... I will continue to do so!
Repair Quality - 5.0/5.0 -
The repairs were done, as far as I can tell, to an excellent degree. I was well pleased with the excellent work of repairing hail damage to our 2015 Lexus RX350.
Customer Service - 5.0/5.0 -
I had never experienced anything like the hail damage we received on September 26th of this year. Al began by explaining the estimate process and the subsequent repairs that would be done. He was honest that it might take up to 3 months before I would be called to bring our vehicle in due to the shear number of claims for this type of damage. Everyone was knowledgeable and courteous beyond what I expected. I was TRULY elated that we had chosen Don Moore Collision to fix our Lexus!