Don Moore Collision Center
Hello, I'm Collision Center Manager Damian Clements. Here is what you can expect when you choose to get your vehicle repaired at the Don Moore Collision Center: •REPAIRS COMPLETED TO FACTORY SPECIFICATIONS IN-SHOP FREE ESTIMATES •FACTORY-GRADE PARTS WHEN APPLICABLE •ALL VEHICLES, ALL BODY REPAIRS •GREEN "ECO FRIENDLY" FACILITY! •IN-SHOP FREE ESTIMATES •DRIVE-IN, WEATHER PROTECTED BAY •INSURANCE COMPLIANCE •CALL FOR ESTIMATES •(270) 685-5552
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Pleased with overall results but not about the length of time. Minimal damage to bumper. When I dropped my car off on September 5th I asked when it would be ready. I was told Friday. When I called Friday I was told it would be the next Friday. I was going out of town for a few days and had to take the rental. Very unhappy. Was called on Thursday and told it was ready to pick up.
Customer Service - 3.5/5.0 -
They were nice and polite.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Took car in on Monday and told them we HAD to have it on Friday. This is to fix two small scratches. Come Friday I called and they said found bad sensor in bumper and had to order from Louisville Kia (why not Evansville?). They never called to tell us about the delay and caused a major problem for a vacation scheduled months ago. Still didn’t get car until the following Wednesday. Had to call then too. Wonder how long it would take if you had major damage?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very helpful and friendly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The job itself for the bumper, was great. However, the issues with the place not so great..
Customer Service - 0.5/5.0 -
My first appointment was scheduled in March; however the lack of communication stating that they need signed paperwork for me to keep my appointment wasn’t there.. the rep never followed up and stated my appointment was canceled or before they slotted someone my space.. The lady at the front desk needs to work on customer service, she was completely rude and when I finally dropped off my car for my appointment on August 1st. There was no record of my paperwork, but my part was ordered.. a complete disaster… Then when I picked up my car, my tint was completely a driven hazard and residue all over it; which was not like that when I dropped it off and Austin Clemons (sp) blamed it on cheap tint. Which if it was cheap tint all my windows would have been messed up and he blamed it on the sun.. which was completely bs because tint protects your vehicle and I had no bubbling..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Y’all did a great job
Repair Quality - 5.0/5.0 -
Y’all did a awesome job cleaned up my truck and it looks great thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I only use Don Moore for sales and service because I have personal relationships with owners and sales staff.
Repair Quality - 5.0/5.0 -
It did take a very long time, but it looks great.
Customer Service - 4.5/5.0 -
I had to call to get status. I called Monday morning and was told it would be ready after lunch and someone would call. Well, that didn’t happen. I called again Tuesday morning and found out my car was ready yesterday. Would have been nice to get that call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Someone blew up my speakers. They are rattling and popping. Can barely understand weather alerts!
Customer Service - 2.5/5.0 -
Never heard anything. Couldn't get anyone to call me back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
After the car was in the shop, it was discovered that there was additional hidden damage. Although I totally understand this happens. No one from Don Moore contacted me. Contact was made with my insurance company and the insurance company let me know Don Moore would have my vehicle longer and the additional cost. Although there may have been more damage, the repair shop was shady in not contacting or attempting to contact me to view the alleged damage when I only live a few miles from the shop. I am not saying there was any fraud; however, the way the body shop went about it did not cast a favorable appearance of caring about the customer, only the deductible. Nonetheless, I had to pay the deductible, so I was the customer, not the insurance company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job 👏