Don Moore Collision Center
Hello, I'm Collision Center Manager Damian Clements. Here is what you can expect when you choose to get your vehicle repaired at the Don Moore Collision Center: •REPAIRS COMPLETED TO FACTORY SPECIFICATIONS IN-SHOP FREE ESTIMATES •FACTORY-GRADE PARTS WHEN APPLICABLE •ALL VEHICLES, ALL BODY REPAIRS •GREEN "ECO FRIENDLY" FACILITY! •IN-SHOP FREE ESTIMATES •DRIVE-IN, WEATHER PROTECTED BAY •INSURANCE COMPLIANCE •CALL FOR ESTIMATES •(270) 685-5552
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All of the staff we dealt with were extremely nice! They did everything to make sure we were completely satisfied. Great group of people!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved it! My car looked better than new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Park assist in my truck was working when I dropped it off. When I picked it up it wasn’t working and after an attempt by Don Moore Chevrolet to fix it I was told that the issue wasn’t repair related and my responsibility. Upon investigation I found the module was unplugged that they claim they never touched.
Customer Service - 2.5/5.0 -
Front desk staff was excellent and very helpful. Manager helped at first but then over time became hard to deal with and argumentative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
None
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
The staff was great and did their best, but the inability to get some needed parts from the manufacturer caused a long delay in my repair. I was eventually forced to just buy another vehicle.
Customer Service - 4.0/5.0 -
Could have called to update me more often when parts were delayed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Rarely communicated process, a leak began while it was there but was not prior to and had to pay for repair. Over the time it was supposed to be there.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fine job on my Camry
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The first service person that I felt with looked horrified that people were talking to her & was ill prepared to fulfill her role. When I dropped off the car I stated that I was paying for a rental out of pocket & would appreciate expedient service. When I came to check on the status of the car the following week, I was told it should be done Wednesday afternoon or Thursday morning at the latest. When I called that Thursday morning ai was told the car wouldn’t be ready until that afternoon. It turns out the repairs were complete but the car needed to be cleaned. When I showed up Friday morning the service person told me again that the car wouldn’t be available until the afternoon. It wasn’t until I informed them that no matter what I am leaving with my car that morning that it was made a priority. While I’m satisfied with the work that was done I couldn’t be more dissatisfied with the service I received.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 1.5/5.0 -
8. - windshield was left very smarty. Small scratch on my bumper. Very friendly and efficient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Knowledgeable, friendly and fast.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would, the service was good
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
They were very good, I was very satisfied with my service