Don Thornton Certified Collision Center
In operation 20 years.
Welcome to Don Thornton Certified Collision, where excellence meets integrity in automotive repair. Backed by certifications from Lexus, GM, Cadillac, Volkswagen, Audi, Jaguar Land Rover, and I-CAR, we're committed to quality craftsmanship and customer satisfaction. Our core values—Show You Care, Be a Pro, Make It Easy—drive everything we do. With expertise in all makes and models, trust your vehicle to us for seamless repairs. Experience the difference of working with a team that values integrity, professionalism, and customer satisfaction. Trust your vehicle to us, and we'll ensure it receives the care and attention it deserves.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Janine was AWESOME in getting my car back to me and it was beautiful!!
Likely to Recommend - 5.0/5.0 -
To everyone I know.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Janine is amazing!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great work when parts were available
Repair Quality - 4.5/5.0 -
My concern is oem parts availability collision repair was awesome
Customer Service - 5.0/5.0 -
Good communication I always knew what was happening
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Likely to Recommend - 4.5/5.0 -
For the most part, I am satisfied with the outcome. There were 37.5 additional miles put on my car with scant explanation,
Repair Quality - 4.0/5.0 -
There was not a lot of information given when I brought in my car for an estimate
Customer Service - 4.5/5.0 -
With an impending storm with hail forecasted I wanted to move my car to a secure location but was told I could not legally move my car. I was forced to sign a document that the collision center would not be responsible for hail damage.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I may be more aware and appreciative of maintaining my car's appearance, but I can't say I would recommend DTC due to the sloppy work. I expect better service for a vehicle costing more than $100K.
Repair Quality - 4.0/5.0 -
All repairs were made to my satisfaction, with good color matching and door alignment. However, I discovered moderate to light scratches on the hood and driver side doors where someone used a dirty cloth to wipe the vehicle down. Small spatters of paint was also found on the hood (not part of the repairs needed). These did not show up well on photos. I also found paint or primer on the leather steering wheel in 3 places.
Customer Service - 4.0/5.0 -
I sometimes found it difficult to speak via phone with my contact, Felicia Tannehill when I needed updates. My call would go to voicemail and I did not get a response for several hours or until the next day. I found she was more responsive via text messaging. I would like to have gotten a better explanation of the parts and procedures needed to repair the car.
Returned Clean
Ready on Time?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I filled out a survey a week or so ago.
Customer Service - 4.5/5.0 -
The work on the front fender, from what I can see, appears to be well done,
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always very pleasant and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very efficient and professional
Repair Quality - 5.0/5.0 -
Julie was very helpful explaining things to us. Car was ready quicker than thought
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
They always do great work! Extra thanks to Kadee and Tyler.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No problem recommending
Repair Quality - 5.0/5.0 -
Very friendly, knowledgeable communicated with me thru the whole process.
Customer Service - 5.0/5.0 -
Am highly recommending Don Thorton!