Don Thornton Certified Collision Center
In operation 20 years.
Welcome to Don Thornton Certified Collision, where excellence meets integrity in automotive repair. Backed by certifications from Lexus, GM, Cadillac, Volkswagen, Audi, Jaguar Land Rover, and I-CAR, we're committed to quality craftsmanship and customer satisfaction. Our core values—Show You Care, Be a Pro, Make It Easy—drive everything we do. With expertise in all makes and models, trust your vehicle to us for seamless repairs. Experience the difference of working with a team that values integrity, professionalism, and customer satisfaction. Trust your vehicle to us, and we'll ensure it receives the care and attention it deserves.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very responsive
Customer Service - 5.0/5.0 -
Felicia was so nice to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kadee was amazing!! So nice and friendly :)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The techs do great work but don’t take consideration of keeping the interior clean. The communication from Kaddie is not great.
Repair Quality - 2.0/5.0 -
Kaddie Farley does not always call me back and I have to follow up with her often to get her to call me back. The authorized work from the dealership was not complete. Kaddie scheduled me for 12/1/25 the week before Thanksgiving to start working on my truck and was told it would take about 3 days to complete. I dropped my truck off on 12/1/25. I followed up with Kaddie on 12/4/25 for status and was told it was getting painted then has to get assembly. My truck ended up being in the body shop for a total of 7 days. The body shop did not complete the work on the passenger front quarter panel. Also, the inside driver side door panel was covered in white dust along with driver side floor board parts of the driver side seat.
Customer Service - 2.0/5.0 -
I have to often follow up with Kaddie Farley to call me back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service from everyone
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
DTC was much more thorough than the insurance company's preferred provider would have been, and is connected directly with the dealership where I purchased my vehicle. Getting the repair correct was more important to me that getting the vehicle back faster or having the job done less expensively.
Repair Quality - 5.0/5.0 -
Visually, it looks the same as before. I hear a slight rattle when driving but am not sure that is related to the repair.
Customer Service - 5.0/5.0 -
Felicia was thorough and kept me informed throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler and Kadee are wonderful!! They took a desperate, emotional customer and made her happy!
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with!!
Customer Service - 5.0/5.0 -
Felicia was awesome to work with!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
love this dealership have bought my last three escalades and never disappointed from salespeople, service or repairs. Thank you for your knowledge and professionalism
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Felicia was great to work with, kept us up to date on the progress of the work. She was very friendly and professional to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Julie kept me informed on every step of the repair and truly appreciate that
Customer Service - 5.0/5.0 -
Great! Love the text option