Don's Automotive Collision and Repair

4.9 (549reviews)

98%

(740) 924-2167

3810 Northridge Rd., Alexandria, OH 43001

98%

See Photos

3810 Northridge Rd.
Alexandria, OH 43001

Get Directions Email

About Don's Automotive Collision and Repair

See Photos

3810 Northridge Rd.
Alexandria, OH 43001

Get Directions Email

In operation 54 years.

Don's Automotive Collision and Repair has been family owned and operated since 1972. We take pride in providing high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including calls, text, and/or email messages depending on our customers preference. Our technicians are I-Car and PPG certified with a combined experience of nearly 100 years. We have rental cars available to our customers and we also work with Enterprise where they pickup our customers and they can leave the rental car at the shop when their repairs are complete and Enterprise will pick it up.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (549)

Sort By:
Newest
Rating

530 Customers Rated

5 Stars

93.3% Complete

(512)
4 Stars

2.7% Complete

(15)
3 Stars

0.2% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for clear, proactive communication throughout the repair process, keeping customers informed at every step. Timeliness is a frequent highlight, with numerous customers noting their vehicles were completed on or ahead of schedule. The welcoming, knowledgeable, and courteous staff are widely appreciated, and the added touch of returning clean, washed vehicles is a pleasant surprise for many. A few customers noted minor issues such as limited proactive updates during repairs and small post-repair concerns, though these were promptly addressed by the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Dons Automotive has been outstanding. They were very attentive and did a fantastic job on our car. We would recommend them to anyone needing collision ..." Read more

"The repairs are seamless. Looks better than new. Thank you."

"So far, no complaints! Very happy with the repair, the customer service. We were treated very respectfully & professionally. ..." Read more

"... am more than satisfied! The facility is spotless, the customer service personal and professional, and the repair was perfect. I was especially impressed with the return of my ..." Read more

"... kept me up to date on exactly what was happening and the best part is my car looks brand new" Read more

"Had it done earlier than promised. Allowed me to pick up on Saturday."

"Fantastic turnaround time"

"... panel matches well. Car looks like it was waxed. The time frame to fix it was exactly what they said. Very pleased!!" Read more

"Was ready earlier than expected!"

"Finished almost 1week early"

"Kept us informed throughout process and got our vehicle in quickly & overall did a very high quality job fixing our ..." Read more

"They went above and beyond to keep me informed about my car's progress and get me back on the road as soon as possible."

"Kept me updated throughout the whole process."

"As always, a job well done. Communication and repairs were great."

"Great communication and perfect repair. I would highly recommend Dons Auto."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Dons Automotive has been outstanding. They were very attentive and did a fantastic job on our car. We would recommend them to anyone needing collision ..." Read more

"The repairs are seamless. Looks better than new. Thank you."

"So far, no complaints! Very happy with the repair, the customer service. We were treated very respectfully & professionally. ..." Read more

"... am more than satisfied! The facility is spotless, the customer service personal and professional, and the repair was perfect. I was especially impressed with the return of my ..." Read more

"... kept me up to date on exactly what was happening and the best part is my car looks brand new" Read more

"Had it done earlier than promised. Allowed me to pick up on Saturday."

"Fantastic turnaround time"

"... panel matches well. Car looks like it was waxed. The time frame to fix it was exactly what they said. Very pleased!!" Read more

"Was ready earlier than expected!"

"Finished almost 1week early"

"Kept us informed throughout process and got our vehicle in quickly & overall did a very high quality job fixing our ..." Read more

"They went above and beyond to keep me informed about my car's progress and get me back on the road as soon as possible."

"Kept me updated throughout the whole process."

"As always, a job well done. Communication and repairs were great."

"Great communication and perfect repair. I would highly recommend Dons Auto."

Stephen (GMC owner) reviewed 8/19/26

Tracy (Chevrolet owner) reviewed 8/16/26

Job well done . My car is back to it’s beautiful self.

Very friendly, I felt right at home

Ericka (Hyundai owner) reviewed 8/13/26

Jean (Chevrolet owner) reviewed 8/10/26

Staff is very friendly and accommodating. We definitely recommend others to you.

Gregg (Chevrolet owner) reviewed 8/8/26

Laura (Mazda owner) reviewed 8/7/26

Recommended you to my son

You do fantastic work

Very nice and considerate

William (Kia owner) reviewed 8/3/26

Sondra (Lincoln owner) reviewed 8/1/26

Thomas (Nissan owner) reviewed 7/23/26

I have been already sharing the information with my friends.

Great work and tremendous communication.

Wonderful group to work with.

Sean (GMC owner) reviewed 7/23/26

Very nice people to work with. Keeps you updated all the time, makes thing easy for you. Drop off to Pick up

Lynn (Kia owner) reviewed 7/20/26

Virgil Ray (Chevrolet owner) reviewed 7/20/26

Amazing work and very fast with attention to detail. Very happy

Julie (Honda owner) reviewed 7/17/26

Rebecca (Ford owner) reviewed 7/8/26

Justin (RAM owner) reviewed 7/6/26

They did a very good job repairing my truck and did it very quickly

Whitney (Honda owner) reviewed 6/29/26

Dominic (Kia owner) reviewed 6/25/26

Donald (Chevrolet owner) reviewed 6/18/26

Kenneth (Chevrolet owner) reviewed 6/16/26

I have in the past, and will continue to refer your shop to my friends and family.

As in the past, I couldn’t be happier with the professional service provided by Jason and Mike, and the excellent craftsmanship performed to repair my vehicle.

Jason made the entire process seamless.

Jonathan (Toyota owner) reviewed 6/15/26

Our experience with Don’s was great as always. We have used them now for three repairs and they are great to work with.

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Don's Automotive Collision and Repair

About Don's Automotive Collision and Repair

Reviews (549)

530 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?