Don's Automotive Collision and Repair

4.9 (550reviews)

98%

(740) 924-2167

3810 Northridge Rd., Alexandria, OH 43001

98%

See Photos

3810 Northridge Rd.
Alexandria, OH 43001

Get Directions Email

About Don's Automotive Collision and Repair

See Photos

3810 Northridge Rd.
Alexandria, OH 43001

Get Directions Email

In operation 54 years.

Don's Automotive Collision and Repair has been family owned and operated since 1972. We take pride in providing high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including calls, text, and/or email messages depending on our customers preference. Our technicians are I-Car and PPG certified with a combined experience of nearly 100 years. We have rental cars available to our customers and we also work with Enterprise where they pickup our customers and they can leave the rental car at the shop when their repairs are complete and Enterprise will pick it up.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (550)

Sort By:
Newest
Rating

531 Customers Rated

5 Stars

93.3% Complete

(513)
4 Stars

2.7% Complete

(15)
3 Stars

0.2% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is widely recognized for their professionalism, friendliness, and willingness to go above and beyond. Timeliness is a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Communication throughout the repair process is frequently commended, with staff keeping customers informed at every step. A few customers noted they had to initiate contact for updates, suggesting proactive communication could be further improved. Minor return visits were occasionally needed, though the shop is praised for addressing such issues promptly and professionally. Overall, customers express high satisfaction and a strong willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"It was a pleasure and a blessing to work with such knowledgeable, skilled and caring professionals."

"Very professional, excellent craftsmanship!"

"So far, no complaints! Very happy with the repair, the customer service. We were treated very respectfully & professionally. ..." Read more

"... am more than satisfied! The facility is spotless, the customer service personal and professional, and the repair was perfect. I was especially impressed ..." Read more

"... progress. Would highly recommend them for repairs. Excellent service and fair prices !!" Read more

"Was ready earlier than expected!"

"Had it done earlier than promised. Allowed me to pick up on Saturday."

"Finished almost 1week early"

"Amazing team to work with and very please how fast the repairs went. I recommend this collision center to anyone."

"... panel matches well. Car looks like it was waxed. The time frame to fix it was exactly what they said. Very pleased!!" Read more

"Kept us informed throughout process and got our vehicle in quickly & overall did a very ..." Read more

"Great communication and perfect repair. I would highly recommend Dons Auto."

"They went above and beyond to keep me informed about my car's progress and get me back on the road as soon as possible."

"The staff is super professional kept me up to date on exactly what was happening and the best part is my car looks brand new"

"Communicated each step"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"It was a pleasure and a blessing to work with such knowledgeable, skilled and caring professionals."

"Very professional, excellent craftsmanship!"

"So far, no complaints! Very happy with the repair, the customer service. We were treated very respectfully & professionally. ..." Read more

"... am more than satisfied! The facility is spotless, the customer service personal and professional, and the repair was perfect. I was especially impressed ..." Read more

"... progress. Would highly recommend them for repairs. Excellent service and fair prices !!" Read more

"Was ready earlier than expected!"

"Had it done earlier than promised. Allowed me to pick up on Saturday."

"Finished almost 1week early"

"Amazing team to work with and very please how fast the repairs went. I recommend this collision center to anyone."

"... panel matches well. Car looks like it was waxed. The time frame to fix it was exactly what they said. Very pleased!!" Read more

"Kept us informed throughout process and got our vehicle in quickly & overall did a very ..." Read more

"Great communication and perfect repair. I would highly recommend Dons Auto."

"They went above and beyond to keep me informed about my car's progress and get me back on the road as soon as possible."

"The staff is super professional kept me up to date on exactly what was happening and the best part is my car looks brand new"

"Communicated each step"

Anonymous (GMC owner) reviewed 8/31/26

My car looks great.

Friendly and helpful. Answered every question I had.

Stephen (GMC owner) reviewed 8/19/26

Tracy (Chevrolet owner) reviewed 8/16/26

Job well done . My car is back to it’s beautiful self.

Very friendly, I felt right at home

Ericka (Hyundai owner) reviewed 8/13/26

Jean (Chevrolet owner) reviewed 8/10/26

Staff is very friendly and accommodating. We definitely recommend others to you.

Gregg (Chevrolet owner) reviewed 8/8/26

Laura (Mazda owner) reviewed 8/7/26

Recommended you to my son

You do fantastic work

Very nice and considerate

William (Kia owner) reviewed 8/3/26

Sondra (Lincoln owner) reviewed 8/1/26

Thomas (Nissan owner) reviewed 7/23/26

I have been already sharing the information with my friends.

Great work and tremendous communication.

Wonderful group to work with.

Sean (GMC owner) reviewed 7/23/26

Very nice people to work with. Keeps you updated all the time, makes thing easy for you. Drop off to Pick up

Lynn (Kia owner) reviewed 7/20/26

Virgil Ray (Chevrolet owner) reviewed 7/20/26

Amazing work and very fast with attention to detail. Very happy

Julie (Honda owner) reviewed 7/17/26

Rebecca (Ford owner) reviewed 7/8/26

Justin (RAM owner) reviewed 7/6/26

They did a very good job repairing my truck and did it very quickly

Whitney (Honda owner) reviewed 6/29/26

Dominic (Kia owner) reviewed 6/25/26

Donald (Chevrolet owner) reviewed 6/18/26

Kenneth (Chevrolet owner) reviewed 6/16/26

I have in the past, and will continue to refer your shop to my friends and family.

As in the past, I couldn’t be happier with the professional service provided by Jason and Mike, and the excellent craftsmanship performed to repair my vehicle.

Jason made the entire process seamless.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Don's Automotive Collision and Repair

About Don's Automotive Collision and Repair

Reviews (550)

531 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?