Don's Automotive Inc.

4.9 (162reviews)
96%
4049 Federal Hill Rd,  Jarrettsville,  MD  21084

In operation 45 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (162)

My Experience

Always satisfied with the service and workmanship

Likely to Recommend

Repair Quality

Great work as usual, very satisfied

Customer Service

Returned Clean

My Experience

Well done . Quick and easy process.

Likely to Recommend

Repair Quality

Thank you for great professional work on restoring my vehicle in such a timely manner. I would recommend your shop and be willing to patronize again as needed.

Customer Service

Returned Clean

My Experience

We were informed and updated on the process of the work being done to repair our car. Very happy our Toyota looks new. Repair excellent 🙂

My Experience

Great People, Excellent work and a very nice clean facility. Scott one of the owners has great People skills. I will definitely use them again!

My Experience

Don’s has always done a great job, staff is super nice and professional

Likely to Recommend

Repair Quality

Dons Automotive team does great work, professional and caring staff. Could have went to a closer service provider but choose to drive a bit further for great service.

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Great services...got vehicle back sooner the expected...thx again

Customer Service

Great job

Returned Clean

Likely to Recommend

Repair Quality

Don’s Auto did a complete repair job of my damaged car and did it within a 2 week period.

Customer Service

Don’s kept me updated throughout the repair.

Returned Clean

My Experience

Likely to Recommend

I already have, and will do so again in the future.

Repair Quality

Don's Automotive came highly recomended from two people I trust I'm glad I listened, my truck looks amazing, and was finished two days early. I would recommend Don's if you are looking high quality repare work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car looks amazing.

Customer Service

Returned Clean

My Experience

Great job, car looks like new. Thanks for the detail inside and out.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Accessory wiring that I had installed was apparently disconnected during this repair and damaged in the process. Instead of the shop addressing this, or even letting me know that it had occurred, nothing was said and I picked my truck up, not realizing until later that day when I needed to use one of the accessories and had to repair the damage myself. This was after a previous visit where the shop told me they could not reinstall my aftermarket headlight bulbs allegedly due to a missing grommet(which they could have easily sourced if they had asked). What the shop neglected to say was that they had damaged one of the bulbs and that was the real reason they could not reinstall them. My fog lights also no longer work since the repair and I cannot figure out why.

Customer Service

See previous remarks about shop damaging wiring/components and not only failing to disclose it but also coming with lies to coverup for it. This is in addition to the excessive time I had to wait before they could even get me in for an estimate.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The car looked like a new car when I picked it up! What a great job!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Over all it was a good experience and the work was great.

Repair Quality

Car looks great! I’m very satisfied.

Customer Service

Pretty satisfied; however, sometimes I wouldn’t get a call back.

Returned Clean

Likely to Recommend

Repair Quality

The truck looks great. You can not tell the door was crashed in. Wonderful job and wonderful people

Customer Service

Returned Clean

My Experience

My car looks great and was taken care of well. I was kept up to date on progress. I knew I made a great choice coming to Dons. I had my tires done there as well back in December. As soon as their name popped up as a recommended shop on the list I was sent by insurance, I jumped at calling to set up the car estimate. Thank you for all you do!

Likely to Recommend

Repair Quality

You guys are awesome!!

Customer Service

Always awesome!

Returned Clean

My Experience

Wonderful folks to speak with. Very caring about their customers. We never had to worry. Very trustworthy and caring. Thank you for washing our car too. It had not been washed all winter God Bless you all

My Experience

You guys always do a great job!