Dotten Collision Inc.

4.9 (453reviews)

98%

(248) 545-5540

29900 John R, Madison Heights, MI 48071

98%

See Photos

29900 John R
Madison Heights, MI 48071

Get Directions Website Email

About Dotten Collision Inc.

See Photos

29900 John R
Madison Heights, MI 48071

Get Directions Website Email

Dotten Collision, Inc. is a family-owned business serving the community since 1972. Our major focus is your complete satisfaction in your repaired vehicle.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (453)

Sort By:
Newest
Rating

400 Customers Rated

5 Stars

83.4% Complete

(378)
4 Stars

2.6% Complete

(12)
3 Stars

0.4% Complete

(2)
2 Stars

0.7% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

1.1% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon completion. The team received high marks for professionalism, friendliness, and courteous service throughout the repair process. Communication was a standout strength, with customers appreciating frequent updates via text and email that kept them informed every step of the way. Timeliness was also well-regarded, with several customers noting early or on-time completions. A few customers mentioned minor concerns, including a slightly noticeable repair, a parts delay, and one customer expressing dissatisfaction with an interior cleaning product used without prior consent. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... The turnaround time was quicker than expected, and the quality of the work was outstanding. My car looks as good as new, and the attention to detail was evident. Its clear ..." Read more

"I had a great experience with Dotten, they did great work and their staff was courteous and helpful including timely, unobtrusive updates on the status ..." Read more

"Absolutely amazing team, great communication skills and awesome work done. Very time oriented and just amazing amazing staff"

"Damaged areas look brand new"

"Great job from a great staff although the repair is slightly noticeable."

"Got my vehicle back almost a week before its original date and the job was done spectacularly"

"On time!"

"Ready a day before promised date"

"It took an extra day. No worries on my end I was informed it would be a little longer than expected."

"Great service. Only took a week to do the repair and even cleaned the car as well. Good communication and service"

"Great repair job, they kept me aware of the progress. Gave me detailed information very kind, very courteous and very friendly."

"Fast service. Excellent work. Great updates before, during and after. Professional organization."

"They vibe was great, the communication was frequent and the work was outstanding."

"Excellent communication and quality work."

"Great job, excellent communication, thanks. I will recommend to others!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... The turnaround time was quicker than expected, and the quality of the work was outstanding. My car looks as good as new, and the attention to detail was evident. Its clear ..." Read more

"I had a great experience with Dotten, they did great work and their staff was courteous and helpful including timely, unobtrusive updates on the status ..." Read more

"Absolutely amazing team, great communication skills and awesome work done. Very time oriented and just amazing amazing staff"

"Damaged areas look brand new"

"Great job from a great staff although the repair is slightly noticeable."

"Got my vehicle back almost a week before its original date and the job was done spectacularly"

"On time!"

"Ready a day before promised date"

"It took an extra day. No worries on my end I was informed it would be a little longer than expected."

"Great service. Only took a week to do the repair and even cleaned the car as well. Good communication and service"

"Great repair job, they kept me aware of the progress. Gave me detailed information very kind, very courteous and very friendly."

"Fast service. Excellent work. Great updates before, during and after. Professional organization."

"They vibe was great, the communication was frequent and the work was outstanding."

"Excellent communication and quality work."

"Great job, excellent communication, thanks. I will recommend to others!"

Rochelle (Jeep owner) reviewed 7/28/26

Vince is great! He's helpful, friendly, gives good advice, and gets the job done!

Angela (Jeep owner) reviewed 7/7/26

Bruce (Jeep owner) reviewed 6/23/26

I would absolutely use them again and recommend them to others.

I had a great experience with Dotten, they did great work and their staff was courteous and helpful including timely, unobtrusive updates on the status of the work.

Completely satisfied, their staff was courteous and helpful and the work was done well.

Christopher (Chevrolet owner) reviewed 6/15/26

Great work guys Vince you were awesome thanks again.

Great work

Great job guys im happy with it thank you Vince you were great buddy.

Awesome job getting it done for me quickly vince

Susan (Chevrolet owner) reviewed 6/12/26

Service was beyond my expectations. Very professional, kept me informed thru the entire process

Catherine (Jeep owner) reviewed 6/10/26

You did a beautiful job.

Always so pleasant.

Manju (Toyota owner) reviewed 6/3/26

Robert (Ford owner) reviewed 5/25/26

Prompt professional service with a friendly aditude and satisfactory work standard 👍

I've already told others about this service

Prompt professional service with a friendly aditude

Prompt professional service and a friendly aditude

Paolo (Toyota owner) reviewed 5/18/26

We had an awesome experience with Dotten Collision Shop. Vince and his team was professional, fast, and paid attention to every detail. My car looked brand new when the work was finished, and the customer service was outstanding from start to finish. Highly recommend them for anyone needing quality repair work!

Kenneth (Honda owner) reviewed 5/4/26

Ian (Chevrolet owner) reviewed 4/16/26

Would recommend

Everything went smooth. Would return & recommend to others.

Kelly (Chevrolet owner) reviewed 4/13/26

Richard (Chevrolet owner) reviewed 4/9/26

Fast service. Excellent work. Great updates before, during and after. Professional organization.

Will use again

Great work and on time.

No problems.

Catherine (Jeep owner) reviewed 3/31/26

Very good service.

Alan (Jeep owner) reviewed 3/31/26

Looked like my wife got a new car! Nice job.

Treated my wife like family.

Julie (Chevrolet owner) reviewed 3/27/26

Marisue (Nissan owner) reviewed 3/23/26

The job was done fast.

Yolanda (Jeep owner) reviewed 3/16/26

Excellent communication and quality work.

Greg (Chevrolet owner) reviewed 3/12/26

Great service and awesome communication

great service, great communications, and very happy with the work completed

Erica (Ford owner) reviewed 3/12/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Dotten Collision Inc.

About Dotten Collision Inc.

Reviews (453)

400 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?