Dotten Collision Inc.

4.9 (459reviews)
98%
29900 John R,  Madison Heights,  MI  48071

Dotten Collision, Inc. is a family-owned business serving the community since 1972. Our major focus is your complete satisfaction in your repaired vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (459)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon completion. The team is frequently described as professional, courteous, and friendly, creating a welcoming experience from start to finish. Communication stands out as a major strength, with customers appreciating regular updates via text and email throughout the repair process. Timeliness is also well-regarded, with several customers noting repairs were completed on time or even ahead of schedule. A few customers noted minor concerns, including a parts delay affecting completion time, a slightly noticeable repair, and an unsolicited use of a fragranced interior cleaner - all of which were raised directly by customers in their feedback.
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"... The turnaround time was quicker than expected, and the quality of the work was outstanding. My car looks as good as new, and the attention to detail was evident. Its clear ..." Read more
"Absolutely amazing team, great communication skills and awesome work done. Very time oriented and just amazing amazing staff"
"Great repair job, they kept me aware of the progress. Gave me detailed information very kind, very courteous ..." Read more
"Looked like my wife got a new car! Nice job."
"I had a great experience with Dotten, they did great work and their staff was courteous and helpful including timely, unobtrusive updates on the status ..." Read more
"Fast service. Excellent work. Great updates before, during and after. Professional organization."
"Got my vehicle back almost a week before its original date and the job was done spectacularly"
"... mind and confidence that my car was in good hands. The turnaround time was impressively quick, and the repairs were done flawlessly. My vehicle looks as good as new! I truly appreciate ..." Read more
"Ready a day before promised date"
"... took a little more time than initially anticipated - some of the parts were not received in the timeframe they were given" Read more
"They both emailed and gave me text of the updates. Very very nice to know what exactly was going on."
"Just about Dailey updates on the progress"
"great service, great communications, and very happy with the work completed"
"Fast service. Excellent work. Great updates before, during and after. Professional organization."
"Communication was excellent"

My Experience

Likely to Recommend

Would definitely recommend!

Repair Quality

They did a great job with the repair and when I picked it up, the receptionist stayed a few extra minutes until I could make it there.

Customer Service

Very friendly!

Returned Clean

My Experience

Once I got home and inspected the car more closely it appears as though the bumper was not masked/taped off properly and paint ended up where it is not supposed to be. Also the bumper protector was not installed correctly and is lifting on the right side and overhanging the lip of the bumper. Please contact me at your earliest convenience.

Likely to Recommend

Very much depends on how the before mentioned issues are handled.

Repair Quality

There is paint where it shouldn't be due to not being masked off properly. There is orange peel on the on the driver's side of the bumper. The bumper cover protector is not placed correctly and was not put on correctly as it's lifting on the right side. Also, the resprayed color is a touch lighter and quite noticeable. There was also a piece of trim on the inside of the moon roof that wasn't secure and I had to figure out why the moon roof wasn't sliding back freely. This feels very rushed.

Customer Service

When I came by for the estimate and dropped my car off, Vince senior was great and made me feel comfortable. When I came to pick up my car Vince Jr. Seemed more focused on leaving the shop. He was already sitting in his car when I had to come back in and find him to ask why there was residue all over some trim molding.

Returned Clean

Likely to Recommend

Repair Quality

I set up service. Drop my truck off for repair. The repair was done on date they said it would be done.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Looks great!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

So very satisfied Vince is amazing, all treated me with respect, explained everything, kept me up to date almost on a daily basis. Just all in all a great company I thank you very much!! Looks absolutely great. Job well done.

Likely to Recommend

Repair Quality

Very satisfied great job done kind polite and professional

Customer Service

Returned Clean

My Experience

Vince is great! He's helpful, friendly, gives good advice, and gets the job done!

My Experience

Likely to Recommend

I would absolutely use them again and recommend them to others.

Repair Quality

I had a great experience with Dotten, they did great work and their staff was courteous and helpful including timely, unobtrusive updates on the status of the work.

Customer Service

Completely satisfied, their staff was courteous and helpful and the work was done well.

Returned Clean

My Experience

Great work guys Vince you were awesome thanks again.

Likely to Recommend

Great work

Repair Quality

Great job guys im happy with it thank you Vince you were great buddy.

Customer Service

Awesome job getting it done for me quickly vince

Returned Clean

My Experience

Service was beyond my expectations. Very professional, kept me informed thru the entire process

Likely to Recommend

Repair Quality

You did a beautiful job.

Customer Service

Always so pleasant.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Prompt professional service with a friendly aditude and satisfactory work standard ๐Ÿ‘

Likely to Recommend

I've already told others about this service

Repair Quality

Prompt professional service with a friendly aditude

Customer Service

Prompt professional service and a friendly aditude

Returned Clean

Likely to Recommend

Repair Quality

We had an awesome experience with Dotten Collision Shop. Vince and his team was professional, fast, and paid attention to every detail. My car looked brand new when the work was finished, and the customer service was outstanding from start to finish. Highly recommend them for anyone needing quality repair work!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Would recommend

Likely to Recommend

Repair Quality

Everything went smooth. Would return & recommend to others.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Fast service. Excellent work. Great updates before, during and after. Professional organization.

Likely to Recommend

Will use again

Repair Quality

Great work and on time.

Customer Service

No problems.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very good service.

Customer Service

Very good service.

Returned Clean