Downtown Collision,Llc

4.9 (490reviews)

98%

(707) 527-8212

509 Frazier Avenue, Santa Rosa, CA 95404

98%

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509 Frazier Avenue
Santa Rosa, CA 95404

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Downtown Collision,Llc

See Photos

509 Frazier Avenue
Santa Rosa, CA 95404

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 5 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

GM Basic

I-Car

Mercedes-Benz

Mercedes-Benz Elite

Mercedes-Benz Sprinter

Call

Website

Reviews (490)

Sort By:
Newest
Rating

437 Customers Rated

5 Stars

79.6% Complete

(390)
4 Stars

6.9% Complete

(34)
3 Stars

0.8% Complete

(4)
2 Stars

0.8% Complete

(4)
1 Star

0% Complete

(0)
< 1 Star

1% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, clear communication, and timely repairs. Many highlighted the high standard of repair work, with cars returned looking brand new, often with complimentary interior and exterior detailing. Customers appreciated being kept informed throughout the repair process via regular calls and texts. Several noted repairs were completed on time or even ahead of schedule. A few customers mentioned minor concerns, including parts availability causing slight delays, small interior pieces not replaced, and in one case, undercarriage fastening issues - all noted directly from customer comments. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... they did a very good job on the paint match, but it had a fish eye on drivrs door and the hood was not aigned proerly. the check engine light was on when we were told ..." Read more

"... brand new car thats been wrecked and repaired. Also the under carriage of the car wasnt fastened properly or there was many bolts missing so I have to bring it back because it makes a loud ..." Read more

"Excellent service from start to finish. Top quality work on the vehicle and excellent customer service. I felt taken care of."

"... appreciated the clear and frequent communication, and the car repair was great! There were a few small negatives, the expected date of completion changed a few due ..." Read more

"Downtown Collision was able to repair the damage to our Subaru Outback to perfection… And did it within just a few days!"

"Estimated a Thursday completion and completed by Tuesday - ahead of schedule."

"It was repaired even before the day they tell me"

"They told us the 17th and it was ready on the 17th."

"... but once again, they made my car look good as new. The repair was done faster than I expected, and I am back in my own wheels after only one day! ..." Read more

"... accicent condition. they reassurd me it would be, its been there a month because they did not get it right the first time" Read more

"They communicated with us daily while they had our car."

"... the give me my car on the time they tell me! And they keep you updated in about the progress they done in your car" Read more

"I really appreciated the clear and frequent communication, and the car repair was great! There were a few small ..." Read more

"The communication and customer service was excellent."

"I received phone calls and text updating me on their progress."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... they did a very good job on the paint match, but it had a fish eye on drivrs door and the hood was not aigned proerly. the check engine light was on when we were told ..." Read more

"Excellent service from start to finish. Top quality work on the vehicle and excellent customer service. I felt taken care of."

"... appreciated the clear and frequent communication, and the car repair was great! There were a few small negatives, the expected date of completion changed a few due ..." Read more

"Downtown Collision was able to repair the damage to our Subaru Outback to perfection… And did it within just a few days!"

"Estimated a Thursday completion and completed by Tuesday - ahead of schedule."

"It was repaired even before the day they tell me"

"They told us the 17th and it was ready on the 17th."

"... but once again, they made my car look good as new. The repair was done faster than I expected, and I am back in my own wheels after only one day! ..." Read more

"... accicent condition. they reassurd me it would be, its been there a month because they did not get it right the first time" Read more

"They communicated with us daily while they had our car."

"... the give me my car on the time they tell me! And they keep you updated in about the progress they done in your car" Read more

"I really appreciated the clear and frequent communication, and the car repair was great! There were a few small ..." Read more

"The communication and customer service was excellent."

"I received phone calls and text updating me on their progress."

Marco (Land Rover owner) reviewed 10/6/26

Very pleased. Customer service from Gabriel and repair personal were exceptional. I will recommend to others

Great customer service

Nazareth (Mazda owner) reviewed 10/6/26

Debbie (Honda owner) reviewed 10/5/26

They were great! I couldn’t be happier with the results.

Steve (Lexus owner) reviewed 9/28/26

They were very helpful and did great job

They did great job

Margo (Toyota owner) reviewed 9/24/26

I brought my car in about a week and half ago. I was automatically set up with a rental car which they helped facilitate. Gabriel and his team were super professional throughout the entirety of the time my vehicle was being worked on with regular phone calls every day or two making me aware of timelines and how progress was going. They helped make an otherwise stressful situation feel easy and painless and left my car looking good as new.

Shannon (Toyota owner) reviewed 9/14/26

Great service and communication. Car was returned super clean, too.

Diego (Honda owner) reviewed 9/10/26

Anthony (Chevrolet owner) reviewed 9/4/26

Cecelia (Honda owner) reviewed 9/3/26

John (Land Rover owner) reviewed 8/30/26

Car looked new when returned

Marc (Subaru owner) reviewed 8/28/26

Downtown Collision was able to repair the damage to our Subaru Outback to perfection… And did it within just a few days!

Susanne (Kia owner) reviewed 8/27/26

Downtown Collision was great! Everyone was so personable and my car looked nearly brand new when it was done. Excellent service!

Michael (GMC owner) reviewed 8/26/26

Gabriel was great and took care of me. I really appreciate the detail cleaning that was done on my car, and the repair work on the back of my vehicle was perfect. Thank you!

They did I amazing job on my car. They communicate with me. I was very satisfied.

Denise (Ford owner) reviewed 8/24/26

Fast. Friendly and politely listened to my gripes

They were unable to get an exact color match and explained why

Excellent service. Open and up front with what I was dealing with and what was being done to the car

Jesus (Honda owner) reviewed 8/16/26

Excellent work, thanks Downtown Collision.

Great job!!!

Seth (Toyota owner) reviewed 8/15/26

I started the claim process with G&C auotbody in Sebastopol. From the beginning, I was poorly impressed by their customer service and lazy approach to my claim. After a more than ten days of not even having a repair date scheduled, I decided to look elsewhere. It was such a relief to find Downtown Collision. From the start, Gabriel made me feel like the job was going to be well taken care of, and indeed it was. The repair was flawless, the car was returned fully detailed and all the rental car arrangements were taken care of. What more could I ask for. Gabriel was great to work with from start to finish Thank you, Downtown Collision.

I started the clain process at G&C Auto repair in Sebastopol. From the beginning, G&C displayed poor customer service and slow response to the claim process. I would not recommend G&C at all. I gave up on G&C after over a week waiting for them to even schedule a repair date. It all worked for the best, because Downtown Collision was fantastic. Their customer service manager, Gabriel, was born to do his job - knowledgable, friendly and cared about the job.

Looks great. They also returned the car fully detailed - clean and shiny

Excellent service from start to finish. Top quality work on the vehicle and excellent customer service. I felt taken care of.

Lorraine (Hyundai owner) reviewed 8/10/26

Gabriel was wonderful, with excellent communication

Erica (Toyota owner) reviewed 8/6/26

Everyone was so helpful and they were able to explain everything to me and the service was quick and the end result was excellent. overall everyone was so great I had a great experience.

Consuelo (Honda owner) reviewed 8/3/26

Es muy fácil para hacer cita y su trabajo es muy rápido y de muy buena calidad. Son muy amables. 💯 de recomendación.

Will recommend them to anyone

Great service they are fast and easy to work with them for appointments .

Adrian (Honda owner) reviewed 7/27/26

Great customer service and communication was 10/10

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Downtown Collision,Llc

Take photos and get an online estimate

Schedule an estimate appointment

About Downtown Collision,Llc

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (490)

437 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -