Caliber - Santa Rosa - West
2789 Sebastopol Rd,
Santa Rosa,
CA
95407
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Acura
Honda
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team was widely recognized for being professional, friendly, and welcoming, creating a stress-free experience during stressful situations. Communication stood out as a key strength, with customers appreciating being kept informed throughout the repair process via timely updates. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles earlier than expected. A few customers noted the convenience of on-site rental car arrangements and complimentary rides, adding to the overall positive experience. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
Select to learn more
Service Quality
"The best service from start to finish made the process painless. I could not ask for better service I think you caliber."
"... first experience with Caliber and it was fantastic! Clear communication, exceptional work and timely. Would recommend to everyone I meet. Best"
Read more
"It looks like it was brand new when I first got it.Amazing job great people. I would recommend anyone to go ..."
Read more
"... exceptionally helpful, friendly, and professional. Their work was also great, and they even tried to finish the repairs quicker for me. They gave me a ride back ..."
Read more
"... the staff was incredibly friendly and efficient! Got the repair done in 1 day and earlier than expected. They even dropped me off and picked me up when it ..."
Read more
"My vehicle was ready and by my surprise, I was able to pick it up earlier than expected and that was phenomenal. Thank you caliber."
"... great customer service! My car looks like new and done earlier than I expected :"
Read more
"... communication with me and with my insurance company. They got the job done much quicker than anticipated. So great to have our car back and looking great. ..."
Read more
"promised in reasonable time but my car was ready sooner than I expected"
"... the staff was incredibly friendly and efficient! Got the repair done in 1 day and earlier than expected. They even dropped me off and picked me up when it ..."
Read more
"That entire process I was kept in the loop ."
"... Everyone was so nice and the job was done quickly. Communication about the status of the work was so nice so I could plan my day and pick up for my car."
Read more
"Caliber was great to work with and loved their communication with me and with my insurance company. They got the job done much quicker than ..."
Read more
"... great job with the repair and were very professional. Kept me informed all along the process."
Read more
"... job. My car looked great when I got it back. And the communication was spot on! Everyone was super friendly. Hopefully i never need their services again but if ..."
Read more
Wesley
(Subaru owner)
reviewed 8/7/26
My Experience - 0.0/5.0 -
Paint peeling from bottom of bumper
SHARE
John
(Honda owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Maryann
(Chevrolet owner)
reviewed 7/30/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shakir did a wonderful job. Great staff. Went out of their way to make me comfortable and ease the stress.
Customer Service - 5.0/5.0
Peter
(GMC owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Very professional and informative. Kept me up to date on the repairs. Truck looks perfect 👌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Magy
(Toyota owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
We had caliber help with brightening up our headlights. Everyone was so nice and the job was done quickly. Communication about the status of the work was so nice so I could plan my day and pick up for my car.
SHARE
Brad
(Subaru owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Amazing service and friendly people
SHARE
Uriel
(Chevrolet owner)
reviewed 7/23/26
Translated from Spanish by Carwise
Translate review to English
Translation unavailable. Please try again later.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen trabajo es la servers vez que estoy con este tater.
Customer Service - 4.5/5.0
Returned Clean
Leroy
(Chevrolet owner)
reviewed 7/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Carla
(Toyota owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Great job. Very professional. Kept me well informed. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
did a great job with the repair and were very professional. Kept me informed all along the process.
Customer Service - 5.0/5.0
Melissa
(Mercedes-Benz owner)
reviewed 7/7/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Charles
(Honda owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kristen
(Hyundai owner)
reviewed 7/3/26
My Experience - 5.0/5.0 -
Great service. Wonderful people. Quality work with regular contact. I would more than recommend. Patty at the front is charming. Experts in a hard situation when you need car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Ariel
(Mercedes-Benz owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0 -
To our friends yes
Repair Quality - 5.0/5.0 -
excellent service
Customer Service - 5.0/5.0
Returned Clean
Alexandrea
(Honda owner)
reviewed 6/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lorena
(Honda owner)
reviewed 6/19/26
My Experience - 5.0/5.0 -
Great team at Caliber, got my car back on the date promised, car looks AWESOME, everyone is so friendly there. 100% recommended
SHARE
Laurence
(Ford owner)
reviewed 6/17/26
My Experience - 5.0/5.0 -
Both the tech staff and front desk were very helpful and kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Neil
(Subaru owner)
reviewed 6/15/26