Caliber - Santa Rosa - West

4.9 (226reviews)
100%
2789 Sebastopol Rd,  Santa Rosa,  CA  95407
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Reviews (226)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team was widely recognized for being friendly, professional, and welcoming, making what can be a stressful experience smooth and comfortable. Communication was a standout strength, with customers appreciating being kept informed throughout the repair process via timely updates. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor concerns, such as paint peeling on a bumper, suggesting attention to finishing details could be further refined. Overall, the overwhelming majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The best service from start to finish made the process painless. I could not ask for better service I think ..." Read more
"It looks like it was brand new when I first got it.Amazing job great people. I would recommend anyone to go ..." Read more
"... first experience with Caliber and it was fantastic! Clear communication, exceptional work and timely. Would recommend to everyone I meet. Best" Read more
"... with their professionalism and focus on service. My repair was done in a timely manner and with the greatest of care to return my vehicle to its pre-crash state...and ..." Read more
"Most work was completed and the customer service was excellent. The bumper cover though has paint that ..." Read more
"My vehicle was ready and by my surprise, I was able to pick it up earlier than expected and that was phenomenal. Thank you caliber."
"Very friendly staff and great customer service! My car looks like new and done earlier than I expected :"
"... communication with me and with my insurance company. They got the job done much quicker than anticipated. So great to have our car back and looking great. ..." Read more
"... the staff was incredibly friendly and efficient! Got the repair done in 1 day and earlier than expected. They even dropped me off and picked me up when it ..." Read more
"... whole team, everyone was very welcoming and helpful. That was such a fast repair, I was really shocked in a great way. I am so happy to have my car back." Read more
"... job. My car looked great when I got it back. And the communication was spot on! Everyone was super friendly. Hopefully i never need their services again but ..." Read more
"That entire process I was kept in the loop ."
"... Everyone was so nice and the job was done quickly. Communication about the status of the work was so nice so I could plan my day and pick up for my car." Read more
"Caliber was great to work with and loved their communication with me and with my insurance company. They got the job done much quicker than ..." Read more
"... great job with the repair and were very professional. Kept me informed all along the process." Read more

Likely to Recommend

All day

Repair Quality

Customer Service

I will never go to another shop, the customer service here is amazing! The whole crew is awesome and caring,

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job handled everything for us and fast and very friendly people. Would recommend to friends and family

Customer Service

Good job handled everything for us and fast and very friendly people. Would recommend to friends and family

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great team at the Santa Rosa Branch we worked with , Danielle was very attentive and communicated well with us throughout the whole process. Patty was also very helpful and nice.

Customer Service

Great Team on Sebastopol RD.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was wonderful and I really appreciate the car drop off.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First Class operation! Wonderful people as well.

Likely to Recommend

Repair Quality

Customer Service

Excellent from start to finish

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Shakir and Patty were both so kind and helpful through this process. I had never gone to a body shop before, but this experience seemed top tier. Super appreciate all the help.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was wonderful thank you for everything my car looks wonderful ❤️

Likely to Recommend

Repair Quality

Customer Service

They were great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and easy to work with, they take care of the insurance paperwork

My Experience

My USAA insurance recommended Calibur Collision. From my first experience I was impressed with their professionalism and focus on service. My repair was done in a timely manner and with the greatest of care to return my vehicle to its pre-crash state...and even a little better. I would use them again in a heart beat.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Paint peeling from bottom of bumper

Likely to Recommend

Repair Quality

Most work was completed and the customer service was excellent. The bumper cover though has paint that is peeling on the bottom.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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