Fix Auto Santa Rosa

4.9 (1,233reviews)
99%
965 Santa Rosa,  Santa Rosa,  CA  95404
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Shop AssistantSparkles

In operation 84 years, 17 years at this location.

If you have had an auto accident and need repairs we can help. Our helpful staff quickly and efficiently deals with your insurance company, can arrange for 24-7 towing service, and will arrange a rental for you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Tesla

Reviews (1,233)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for clear, frequent communication through texts, calls, and daily updates that kept customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers noting their vehicles were completed on or ahead of schedule. Staff professionalism, kindness, and helpfulness are widely appreciated, and many customers highlight the added touch of receiving their vehicles freshly washed and cleaned. Some customers noted occasional delays due to parts availability, and one customer reported damage to their rear bumper during a repair visit. A few mentioned inconsistent communication experiences. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... to the bumper and side panels was significant, but the team restored it to its absolute original condition — you honestly cant tell anything ever happened. ..." Read more
"... process. My car was repaired ahead of schedule and looked as good as new with no sign that it had been repaired. Highly recommend this shop for body damage repair." Read more
"The repair looks perfect!"
"... for repairs because of a scratch on the doors and they returned it to me with the paint on my rear bumper damaged even though I didn't bring it in that condition. ..." Read more
"... was updated as to the progress of the repair. The work was completed on time, as promised and my car looks perfect! Thank you for taking care of my car!" Read more
"In fact it was early!"
"... a short timeline and Fix made that a priority and got the job done ahead of schedule. Theyre very easy to work with. A+" Read more
"... consistent updates of where they were in the process. My car was repaired ahead of schedule and looked as good as new with no sign that it had been repaired. Highly recommend ..." Read more
"Excellent work but it seemed it took longer than reasonable."
"... was updated as to the progress of the repair. The work was completed on time, as promised and my car looks perfect! Thank you for taking care of my car!" Read more
"Everyone was absolutely amazing. Immediate clear communication, great work, phenomenal personalities even first thing in the morning. Would absolutely ..." Read more
"Communication was clear and frequent. . Timelines were kept. There was no hassle. I felt confident the work would ..." Read more
"... are a pleasure to work with and very professional. Theyre clear on what to expect with the repair, timeline, and cost. I will be recommending them to anyone needing body ..." Read more
"They were very good at communicating and making sure I knew what was going on."
"Status updates were sent several times a week. And were greatly appreciated"

My Experience

To begin with they were very helpful and courteous and made an appointment for a time to see the Buick. With that they kept in touch with me on how everything including parts we’re going. When they were finished with the car, they gave me a call on the phone said everything‘s ready. We will send you the Uber. What a surprise when I saw the car it was an outstanding. . What a surprise when I saw the car it was an outstanding job on the car. The car was also washed and windows cleaned.and vacuumed. It looked like a brand new car. They were very excellent and friendly.

Likely to Recommend

Repair Quality

The work was outstanding the car looks like new

Customer Service

Perfect

Returned Clean

My Experience

Mike excelled in customer service! He kept me up to date on the progress of my repairs, was very thorough in explaining the process and did a top notch job! I’m a very satisfied customer.

Likely to Recommend

Repair Quality

I walked in completely stressed out . walked out more than satisfied with my estimate after dropping my car off it was done in just 2 hours. Very happy with my experience

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

I was very happy the paint matched and my vehicle was super clean on delivery.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great experience working with the crew at Fix. My car 🚗 looks new! Finished I in promised time and handled everything to do with my insurance. I’d use them again for sure.

Likely to Recommend

Repair Quality

They fixed my car perfectly and delivered it on time. Friendly, helpful and knowledgeable. I’d recommend them to others and would use them again.

Customer Service

Returned Clean

My Experience

Beautiful work, very satisfied. Easy communication, professional.

Likely to Recommend

Repair Quality

Completely and totally satisfied with the work they did. I would definitely bring my car here again.

Customer Service

I’m horrible with names, but the guy that helped me was totally professional, explained everything to me. Extremely happy with his Customer Service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I will only bring my car to fix it auto and I will only recommend this auto body shop to any of my friends and family. Thank you so much for your service. I was very impressed.

Likely to Recommend

Repair Quality

Everyone was absolutely amazing. Immediate clear communication, great work, phenomenal personalities even first thing in the morning. Would absolutely recommend this place to my friends.

Customer Service

My Experience

Thank you for the time and care you took and fixing my vehicle and answering my questions. Very professional and excellent team!

Likely to Recommend

Repair Quality

Very professional and took the time to answer my questions and did a great job fixing my car. I’m definitely gonna come back if I need my car fixed again.

Customer Service

Very professional and I’m very happy with the work they did

Returned Clean

My Experience

Excellent work but it seemed it took longer than reasonable.

My Experience

Super easy to get a quote, office friendly, honest and best prices in town!! Would recommend. Repair completed on time and at quote. Recommended by Tesla Service Center Santa Rosa. Great job!

Likely to Recommend

Repair Quality

A great professional service.

Customer Service

Returned Clean

My Experience

Honestly, it's a really good shop; they even polished my car, and I appreciate it.

Likely to Recommend

Repair Quality

They were very courteous in handling my car; my wife had no way to get home, so they offered to drive her, and when the repairs were finished, they washed the car and handed it over to me very clean—excellent service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean