Downtown Collision,Llc

4.9 (483reviews)
98%
509 Frazier Avenue,  Santa Rosa,  CA  95404

In operation 5 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter

Reviews (483)

Likely to Recommend

Already comment to my friends

Repair Quality

Well done

Customer Service

All is good

My Experience

Thank you so much, it looks amazing and I love that you cleaned it!

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My second time using that shop.

Repair Quality

The paint is a perfect match and the assembly looks factory perfect.

Customer Service

The work was completed perfectly, with added detailing inside and outside.

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My Experience

Great service and completed ahead of schedule.

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Great Service and friendly staff.

Repair Quality

Very well done.

Customer Service

Great Service and completed repair ahead of schedule.

My Experience

You guys are fantastic. Excellent service and my car looks better than it has in years!

Likely to Recommend

Repair Quality

Customer Service

Excellent service, friendly, professional and done well. My car came back looking better than it has in years. Would definitely recommend Downtown Collision to anyone in need of body repairs.

My Experience

From the review I wrote: The reviews don't lie - these people really are the best. 6 days after being rear-ended, my car is not only back to perfect condition, but also squeaky clean on the outside AND inside. My insurance agency gave me the name of this company and after seeing the reviews, I went ahead with them. Gabe handled everything professionally, smoothly, and expediently. They had me in for an estimate the day after the collision, and two business days later I was dropping my car off for the work to be done. They told me it would take a couple of days, and to my utter delight, the next day they called to say my car was ready for pick up! When I arrived, I almost didn't recognize it because the wheels were looking so shiny - I was so surprised to see the nice wash it had been given. Then I opened the door, only to realize they had ALSO deep-cleaned the inside! My jaw dropped. Talk about feeling taken care of! You cannot go wrong with Downtown Collision. They clearly know what they are doing from start to finish, and I'm so grateful for the service they provided me. I'd give them 10 stars if I could!

Likely to Recommend

100% would recommend

Repair Quality

Repairs were perfect

Customer Service

Here’s my review: The reviews don't lie - these people really are the best. 6 days after being rear-ended, my car is not only back to perfect condition, but also squeaky clean on the outside AND inside. AAA gave me the name of this company and after seeing the reviews, I went ahead with them. Gabe handled everything professionally, smoothly, and expediently. They had me in for an estimate the day after the collision, and two business days later I was dropping my car off for the work to be done. They told me it would take a couple of days, and to my utter delight, the next day they called to say my car was ready for pick up! When I arrived to pick up my car, I almost didn't recognize it because the wheels were looking so shiny - I was so surprised to see the nice wash it had been given. Then I opened the door, only to realize they had ALSO deep-cleaned the inside! My jaw dropped. Talk about feeling taken care of! You cannot go wrong with Downtown Collision. They clearly know what they are doing from start to finish, and I'm so grateful for the service they provided me. I'd give them 10 stars if I could!

My Experience

Extremely courteous, communicated promptly, quick turn around, did an excellent job, returned my car cleaner than I left it……I am extremely satisfied with the repair that was done and the service that was provided.

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Customer Service

Great job and cleaned the car inside and out!

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My Experience

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Color might not match 100% but the job was done good and very fast.

My Experience

Im very happy with the outcome, keep up the good work! Thank you Downtown Collision.

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My Experience

Good Job ! Well Done ! Humbly Grateful!

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Very efficient and friendly

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