Dublin Auto Body
In operation 40 years.
This is a complete collision repair, and refinishing center, which includes any kind of repairs related to collision damage, with the newest equipment and technology. "Your car looks like new, when we are through!" In downtown Dublin. At the crossroads, 580/680 freeways.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Absolutely! Very positive experience!
Repair Quality - 5.0/5.0 -
Gracious & supportive manner with me. Clear info about estimate & time for repair. Outstanding repair work--my car is beautiful again! Professional & effective coordination with my insurance
Customer Service - 5.0/5.0 -
The best !
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Although, I am satisfied with the work, there was a last minute unfinished work that I had to find out before key hand over to me and let the technician know. They fixed it in the last minute. It would have been unnoticed if I did not find out. —Sakthi
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They tried to fix with an off the market bumper which did not even fit. Until I pointed out it is a terrible job they did, they did not said anything My car keychain had restaurant depo card, someone took it away from the keychain
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Work done appears to be great. The customer service, however, was pretty much one of the worst experiences I have ever had. Setup initial appointment with Landon. Person at the front desk said derogatory things about him before we met him. Later discovered that person was Vicki. Landon was good. Went over estimate. Gave us a time line of 3-5 weeks. Called 2 days later to inform us that estimate had been increased. Called at 2 week mark as I was handling my own rental and needed rough estimate so I could extend rental. Landon Called me back and said minimum of another week. Called the following week for same purpose. Found out Landon had been let go and file transfered to Vicki. Vicki never returned phone calls. Never called when she promised to call. Literally had to call back numerous times to get ANY information. One of my final calls,.Anthony new manager got on phone to give me info. He Promised Vicki would call Wednesday or Thursday to let me know if car would be ready that Friday. No call. I called Thursday at 3. She promised she would call me back Friday a.m. between 7.30 and 8 to let.me know if car would be ready that day. Guess what? No call. I called at 10 and again spoke to Anthony. Told me he would call by 1 to confirm car would be ready that day. He did. Told me car was sent to be washed and would be ready between 2.and 2.30 but he would call when the keys were in his hand and promised i would have my car by 2.30 at the latest. No call so just went and got there at 2.30. Saw car was there and ready. Went in, paid. Turns out Anthony had left the office. Took 5 weeks and one day. Understand delays happened but how hard is it to either return calls or proactively reach out and communicate.
Customer Service - 0.5/5.0 -
Would give zero if i could.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
While the quality of the work itself was satisfactory, I must express my strong dissatisfaction with their communication practices, or rather, the lack thereof. It is disconcerting that throughout the entire process, I did not receive a single call or update on the progress of my car's repair. What is particularly concerning is their failure to provide any sort of estimated delivery date or even a rough timeframe. This lack of professionalism is unacceptable for any job. It led me to extend my rental on multiple occasions, which left me feeling like I was being taken advantage of in a potential scheme between the shop and the insurance company to exhaust my coverage limits. Allow me to outline my experience in detail: I initially dropped off my car on 07/11 with the understanding that the repairs would take a maximum of five days, with consistent updates promised. However, by the time 11/12/13/14 rolled around, I had not received any communication. When I visited the shop on the 14th, I was informed that they had ordered the wrong part and had only just ordered the correct one. I was left baffled by what had transpired over the three days prior, as there had been no progress updates or notifications of any issues. I was assured that my car would now be prioritized and that I would be updated on the estimated time of arrival. The lack of communication led me to extend my rental period. Once again, as the dates 14/15/17/18 passed without a single update, I personally visited the shop. I was informed that the status indicated "paint," and the main repair personnel were unavailable to provide a concrete update. I was told the work might be completed by the 21st, but with no guarantee. Lucas assured me of further updates. I found myself in the position of extending my rental yet again. On the evening of the 21st, I received a call stating that the car "might" be ready by the 24th, as the painter didn't work on Saturdays. However, the uncertainty around the promise due to previous letdowns raised further concerns. I was promised updates. Once more, I was required to extend my rental. When no communication was received on the 24th, I visited the shop in person before closing time. It was then that I learned a minor fix was required and my car could be picked up on Tuesday the 25th. My car was finally returned to me on the 24th, two weeks after the initial drop-off. To make matters more frustrating, this process consumed the entirety of my insurance allowance. It's perplexing how this establishment remains operational, particularly when they fail to fulfill the basic commitment of delivering on promises. Their approach to communication and customer service is deeply unsatisfactory and demands significant improvement. On a related note, I attempted to contact my insurance representative who was handling my claim via both email and phone, but regrettably, I have not received a response yet. I was informed that I could submit for reimbursement of the rental charges, but there has been no guidance on how to proceed with that process.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
Never got updated about the repair progress. Always had to call first and never received return calls
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always recommend!
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Customer Service was excelle !
Returned Clean
My Experience - 5.0/5.0 -
Am extremely satisfied from the estimate to the completion of my Camry. I was kept updated regularly on the progress of my car and was ready sooner than expected. I would highly recommend Dublin Auto Body, excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Awful
Repair Quality - 0.5/5.0 -
My tail light is popping out
Customer Service - 0.5/5.0 -
My tail light is already popping out - have to take it back tomorrow- awful Manager was rude and hung up on me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Body works OK
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Took too long to get repair done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everything was done without issue. Kept well informed and repair was perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am not happy with the service they provided
Customer Service - 0.5/5.0 -
I am not happy because my car wasn’t put back the wires that needs to be put back . The sensors at the back of my car wasn’t working and my car was very dusty that they never cleaned before they give me back my car
Likely to Recommend - 0.5/5.0 -
No way
Repair Quality - 3.5/5.0 -
They are ok
Customer Service - 1.0/5.0 -
Very slow to finish. Always had an excuse. Took car in when parts sent. Took 3 weeks to do a bumper
Likely to Recommend - 5.0/5.0 -
2nd time !
Repair Quality - 5.0/5.0 -
Great service! Very courteous and efficient !
Customer Service - 5.0/5.0 -
Great service.