Duke Collision Inc
In operation 11 years.
Duke Collision repairs your vehicle to the highest possible standards services includes collision repair, auto body repair, auto dent removal and scratch repair, frame straightening, auto paint repair, bumper repair. We repair all brands, all models We are your full service collision auto body shop (919)803-8300
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The quality of the work appears to be very good. Judging by the number of vehicles on the lot, they've got too much going on.
Repair Quality - 5.0/5.0 -
The repair appears to be excellent; can't tell that there was ever any damage.
Customer Service - 3.5/5.0 -
Although it took a few calls to get the follow-up needed, the staff I spoke with was friendly and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
The communication was very poor and I had to reach out several times to get updates, waited several weeks to get the work started. This process took too long and it was difficult to get answers
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would only recommend Duke Collision to someone I truly wished ill upon.
Repair Quality - 1.0/5.0 -
Repair work itself was good, but when I got my car back it did not drive properly and is now at the dealership awaiting a new battery to be installed as a result of the battery that was in the [barely three-year old] car having been removed and left uncharged for a prolonged period of time while the repair work was taking place. Further, the isignia/logos were removed from the back of my car while it was being painted and were not put back on until I called Duke Collision to inquire about such when I noticed they were missing two days after having gotten my car back.
Customer Service - 1.0/5.0 -
I came by to get my initial estimate a few weeks prior to dropping my car off for repairs. When I came to drop my car off for repairs, there was no reason to go over the damage again, yet Angelina took a great deal of time to point out spots/dents on the portion of the car that was not damaged in the accident. In many cases, I could not see anything out of the ordinary or damaged on the car in the places she was referring to. Ultimately, this display was wholly unnecessary and a complete waste of time, moreover, her absurd description of the car that I'd just bought a couple months prior would make it seem as if it was ready for the salvage yard. Additionally, it took more than twice as long for the repairs to be completed than the figure for the timeframe provided to me when I dropped the car off. During the time it was in the shop, I left multiple voicemails requesting a call back, which were never returned. I also verbally confirmed with Onasis that I would receive a FaceTime call when the used rear driver's side door came in to review it prior to its installation, but I never received any communication from Duke Collision after dropping the car off until they called to say it was ready to be picked up.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very friendly
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Job well done thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Julian is the best and showed professionalism and patience. Thank you, Julian and the other Duke Collision Staff
Likely to Recommend - 3.5/5.0 -
Somewhat. But missed approval email returned same day they sent the request to order parts. Very slow to up date Allstate website. Did not update when repair started.
Repair Quality - 3.5/5.0 -
Quality of work seems fine. They had to repaint the replaced fender because the color was not adjusted to match 6 year old paint. They didn’t inspect it before asking us to pick up the car.
Customer Service - 2.5/5.0 -
Online tools from Allstate, and email was not timely and added no value. Lost 11 days waiting for Duke to process estimate approval sent to them. They never would have if I didn’t call them for status on part availability.
Likely to Recommend - 5.0/5.0 -
Absolutely. I had the opportunity to use other collision centers recommended by my insurance company, but chose use Duke based on my previous experience with them. I am glad I did.
Repair Quality - 5.0/5.0 -
Duke Collision was very professional and easy to work with. Julian made the process simple and easy to understand. He ensured the work was done to a high standard as quickly as possible. I totally trust the team at Duke Collision to give exceptional service to my family and the people I recommend their services to. I am very happy that someone I trust in the car business recommended them to me.
Customer Service - 5.0/5.0 -
Exceptional
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, no dought. I alsi know definitely know where to come back if i ever need help again. Thank you Duke Collision!
Repair Quality - 5.0/5.0 -
Overall great service A+, super impress. Mr. Henao did an excellent job, provided great customer service, kept me updated throught the whole process. Great company with great employees, definitely know where to come back if i ever need help again. Thank you Duke Collision!
Customer Service - 5.0/5.0 -
Mr. Henao did an excellent job, provided great customer service, kept me updated throught the whole process.