Duncan Collision Center
In operation 56 years, 42 years at this location.
Duncan Collision Center is a family owned automotive dealer and collision repair business that has been serving the community for over 50 years. Our goal is to provide quality repairs on a timely basis. We strive to provide the Duncan Difference to each and every one of our customers. We provide a high level of customer communication throughout the repair process which include phone calls, text and email messaging with vehicle owners. Our technicians are certified in all areas of the auto repair industry and now have certification in the new aluminum repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Ok, but overworked staff is less commutative.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Not disappointed at all with the outcome of the repair they always do a great job.-just feel could have cleaned outside windshield we used a scraper to get it off
Repair Quality - 5.0/5.0 -
My 2021 bronco set there for 2 months waiting on a door I did not understand why they didn’t order door and let me have it to drive until it came in.Repair looks great. Had to scrape I’m guessing overspray off of windshield when got home would have thought they would had cleaned it up
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car was full of dust, the interior was scratched, and there was chips of paint missing where it was painted. We went to have these repairs corrected on 02/23/2022 and they gave us a rental car. We were unable to fit a car seat in this car safely, so they told us we would have to wait until they had a rental car. They did not tell us when. On 02/24/22 the lady from rental, where we was to rent the car accused me of takin the head rest that I have not use for. This is the poorest service that I have ever received.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The folks there were very courteous and nice. Also answered any questions that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Repairs were not completed in a timely manner I was left out of the communication loop during the repairs and I'm not totally satisfied with the quality.
Customer Service - 4.5/5.0 -
When I was able to reach them they were very pleasant to deal with.
Likely to Recommend - 1.5/5.0 -
Poor communication with customers , poor customer service uncaring attitude , no offer of what they could do to help , had to order part myself and expedite to see who could get theirs first in order to get vehicle done for a bumper repair took 2weeks longer and really 30 min to put vehicle together Could offfered to do that while waiting part and per Mazda they said that could happened easily
Repair Quality - 4.0/5.0 -
Quality no issue , length of time for completion with no reasonable time frame while paying for a rental out of pocket for a 16.00 part waiting on and not putting car back together and adding that part when it came in was told had to pay labor to do that , when only took 30 min to reassemble !!! I ordered the same part and took 5 days to get to my house , Mazda was waiting on 2 weeks not to be told any arrival or even to check when arriving .
Customer Service - 2.5/5.0 -
Neutral on this due to the fact I found part and had delivered in 5 day window online from a Mazda dealer so not sure why this wasn’t done by Duncan but meanwhile no offer to check on part date arrival just “they won’t tell us “ , no offer to put vehicle together to drive until part arrived , no empathy at all that paying for rental daily every day that car sat in pieces for front bumper that could been put together , 30 min !!!!