Duncan Collision Center
In operation 56 years, 42 years at this location.
Duncan Collision Center is a family owned automotive dealer and collision repair business that has been serving the community for over 50 years. Our goal is to provide quality repairs on a timely basis. We strive to provide the Duncan Difference to each and every one of our customers. We provide a high level of customer communication throughout the repair process which include phone calls, text and email messaging with vehicle owners. Our technicians are certified in all areas of the auto repair industry and now have certification in the new aluminum repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job Thanks
Customer Service - 5.0/5.0 -
Thanks for a job well done
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
We had to call for updates. Even though I realize the delays were not the fault of Duncan Collision, i could have used more information on these delays.
Returned Clean
Likely to Recommend - 2.0/5.0 -
It’s difficult to say because the pandemic is making things complicated. Overall the car looks nice now even though it a a couple of mismatched parts
Repair Quality - 2.0/5.0 -
To be fair: I think much of the delay in my repair was due to delivery delays. But at least once I was told something had been completed only to be told two weeks later that they were doing it just then. There was another weeklong delay because a part had not been ordered. Finally, I was told that the car would once again not be ready because one part had the wrong color. I needed the car though, so I requested they install the incorrect part and replace it when the correct part comes in. I was told that I would have to carry to costs for the labor. I think that is terrible customer service considering all the delays I had to put up with. Especially because at least some of the delays were caused be errors of the shop. Altogether it took more than 2.5 months to get my car back. Really frustrating. The customer service person was always friendly and respectful though, which is appreciated.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Paint faded on back of car and doesn’t match 100%. Service was great at front desk. Yea
Customer Service - 5.0/5.0 -
Ethan did a wonderful job with customer service
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
During this pandemic it did take some time on getting parts but this was not no one's fault. Customers need to take this into consideration. The people at Duncan collision were very nice. Was a pleasure to deal with. So convenient to have estimate, rental, and repair to have done at the same place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work looks like new!
Customer Service - 5.0/5.0 -
Very responsive
Returned Clean
Likely to Recommend - 2.0/5.0 -
I have used your facility in the past and brought my car to you due to my past satisfaction. Overall, thus continues to be a disappointing experience as I hadn’t heard from the facility about the things that were talked about being repaired that were damaged during the initial repair. Even talked with Mr. Duncan and he gave me his word it would all be repaired. Called today almost 4 weeks later and acted like it was never discussed or taken care of.
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
The work done was done well. The additional damage done to my car was disappointing and I am still waiting to get that taken care of.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
To be determined
Repair Quality - 3.0/5.0 -
Plastic pad on bumper does not match up correctly, paint is a good match, I will be bringing it back as soon as I get a chance
Customer Service - 3.0/5.0 -
To be determined
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work on the car and on handling all the communication.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I couldn’t have asked for anything better in getting my vehicle fixed! You all even had my vehicle clean inside and out, which I wasn’t expecting them to clean my car inside and out before they returned it to me! I would highly recommend Duncan to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was a lot longer than expected but Ethan stayed in contact every day and was very professional! He is a great asset to the team! I appreciate all of his hard work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am really happy with the level of quality and time my work was accomplished in. It feels so great to have your own vehicle back. The people that I talked to there were great! Very down to earth and always a pleasure to talk to. I appreciate all the excellent help and quick answers. I live in Lynchburg, Va and have never found such great service. Thank you so much for everything!