Duncan Collision Center
In operation 56 years, 42 years at this location.
Duncan Collision Center is a family owned automotive dealer and collision repair business that has been serving the community for over 50 years. Our goal is to provide quality repairs on a timely basis. We strive to provide the Duncan Difference to each and every one of our customers. We provide a high level of customer communication throughout the repair process which include phone calls, text and email messaging with vehicle owners. Our technicians are certified in all areas of the auto repair industry and now have certification in the new aluminum repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am really happy with the level of quality and time my work was accomplished in. It feels so great to have your own vehicle back. The people that I talked to there were great! Very down to earth and always a pleasure to talk to. I appreciate all the excellent help and quick answers. I live in Lynchburg, Va and have never found such great service. Thank you so much for everything!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job and friendly service.
Customer Service - 5.0/5.0 -
Friend and helpful.
Returned Clean
Likely to Recommend - 4.0/5.0 -
The work itself seems very good. But communication is horrible! I left three messages at service that were never returned. My fourth call finally got through. Never any text or email updates..
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The end product looks great. Thank you. The time it took to complete the repair, and communication about that timeline, however, could be improved. The estimate indicated 20 hours of work. I dropped off the vehicle on 10/13 and picked it up today on 11/1/2021.
Customer Service - 4.0/5.0 -
In-person and on the phone, people were terrific. Most of the outreach and updates were initiated by me, however. Confirming that dropping off my vehicle as scheduled on the 13th, checking on the status multiple times. Finally, I received a phone call on Friday at 4:45 that my car was completed, but you closed at 5:30 and through the weekend.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
They weren't very good with communication. Wasn't told how long the repairs were going to take or update me. I got a call the day it was ready. I had left a note when I dropped the car off (dropped off the night before due to work) and it wasn't even acknowledged.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
We have not seen the work yet, just basing this on what my 20 year old daughter said “it looks great!” But this is the 3rd and Final request for this survey. We will see the actual work done at the end of Nov. SPORT emblem still has not been replaced, still waiting. The guys we spoke with on the phone were really nice though.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Have referred several people and family to Duncan Collision.
Repair Quality - 5.0/5.0 -
As usual, Landon and his team did a great job on our MKC.