Dunshee Body & Frame

4.9 (6,759reviews)

98%

(269) 375-2100

6585 West Kl Avenue, Kalamazoo, MI 49009

98%

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6585 West Kl Avenue
Kalamazoo, MI 49009

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About Dunshee Body & Frame

See Photos

6585 West Kl Avenue
Kalamazoo, MI 49009

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

" Discover the Dunshee Difference" The Staff Here at Dunshee Body and Frame realizes that a car is one of the biggest investments that most people will make, and we are committed to repairing your vehicle back to pre-loss condition with state-of-the-art technology. Our repairs come with a written lifetime warranty(See Store for Details), and our staff will do whatever we can to make the repair process go as smooth as possible to get you back into your vehicle.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 6:00 pm
Tue	7:00 am - 6:00 pm
Wed	7:00 am - 6:00 pm
Thu	7:00 am - 6:00 pm
Fri	Closed
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Rivian Fleet – Vans

Subaru

Volvo

Call

Website

Reviews (6,759)

Sort By:
Newest
Rating

5,943 Customers Rated

5 Stars

80.4% Complete

(5431)
4 Stars

5.2% Complete

(352)
3 Stars

1.2% Complete

(78)
2 Stars

0.6% Complete

(40)
1 Star

0.2% Complete

(12)
< 1 Star

0.4% Complete

(30)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new, often cleaner than when dropped off thanks to complimentary interior and exterior cleaning. Customers highlight the proactive, transparent communication via texts and calls throughout the repair process as a standout feature. Many note vehicles were completed ahead of schedule. A small number of customers mentioned areas for improvement, including occasional alignment issues, paint concerns, and chemical odors after cleaning, as noted directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... made a painful process as painless as possible, and got my vehicle back to perfect condition, and went the extra mile to ensure everything was right." Read more

"I have used Dunshee for several car repairs. Their service is absolutely fantastic. The staff is extremely knowledgeable, helpful and they make each step very simple in order ..." Read more

"... you were a week early with the completion date, and the new paint looks better than the factory paint. Flawless finish, best painters in town. By FAR!, the best body shop ..." Read more

"... updates along the way on the status of my vehicle. The paint and bodywork looks absolutely impeccable, no shortcuts were made. There was a chance at the end of the repairthat ..." Read more

"Dunshee deserves a 10 in all areas of customer service from the thorough explanation of the initial quote, ..." Read more

"I was able to pick up my vehicle a day early."

"Yes it was actually done early"

"... This time was no exception. I was very happy and they had my car completed earlier than expected. I highly recommend Dunshee Auto" Read more

"... knowledgeable, and to make matters even better was the fact my car was ready way ahead of schedule three days instead of the two weeks! Oh, and the work done was exceptional, color matching, ..." Read more

"... could not deliver the parts. Totally Ford's fault. Dunshee kept me informed and minimized the frustration." Read more

"Their customer service was top notch. They kept me well informed, answered all questions, and made the process go as smoothly as possible from beginning to end."

"Everyone was super friendly and helpful, and the updates from the app with the transparent breakdown of costs were great and improved the overall experience."

"Received regular text messages with updates, my technician was able to recall word for word our conversation when I dropped ..." Read more

"Customer Service was so on top of things and kept me updated throughout the process. I had a very different experience ..." Read more

"The whole process was well communicated, professional and seamless. From scheduling the estimate to picking up the car, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... made a painful process as painless as possible, and got my vehicle back to perfect condition, and went the extra mile to ensure everything was right." Read more

"I have used Dunshee for several car repairs. Their service is absolutely fantastic. The staff is extremely knowledgeable, helpful and they make each step very simple in order ..." Read more

"... you were a week early with the completion date, and the new paint looks better than the factory paint. Flawless finish, best painters in town. By FAR!, the best body shop ..." Read more

"... updates along the way on the status of my vehicle. The paint and bodywork looks absolutely impeccable, no shortcuts were made. There was a chance at the end of the repairthat ..." Read more

"Dunshee deserves a 10 in all areas of customer service from the thorough explanation of the initial quote, ..." Read more

"I was able to pick up my vehicle a day early."

"Yes it was actually done early"

"... This time was no exception. I was very happy and they had my car completed earlier than expected. I highly recommend Dunshee Auto" Read more

"... could not deliver the parts. Totally Ford's fault. Dunshee kept me informed and minimized the frustration." Read more

"Their customer service was top notch. They kept me well informed, answered all questions, and made the process go as smoothly as possible from beginning to end."

"Everyone was super friendly and helpful, and the updates from the app with the transparent breakdown of costs were great and improved the overall experience."

"Received regular text messages with updates, my technician was able to recall word for word our conversation when I dropped ..." Read more

"Customer Service was so on top of things and kept me updated throughout the process. I had a very different experience ..." Read more

"The whole process was well communicated, professional and seamless. From scheduling the estimate to picking up the car, ..." Read more

Charlotte (Chevrolet owner) reviewed 8/24/26

Bernard (Nissan owner) reviewed 8/21/26

Florence (Toyota owner) reviewed 8/21/26

Chris (Honda owner) reviewed 8/20/26

Solid estimate, accurate drop off and duration times. Looks like good exterior quality. Made rest of car also look really nice at completion. This was a cosmetic issue rather than a collision repair, but this was a great 2nd experience working with Dunshee.

Mark (Chevrolet owner) reviewed 8/20/26

Paint was great don’t like the gap in the rear panel

Didn’t like payment options

Troy (Subaru owner) reviewed 8/20/26

Thank you!

James (Toyota owner) reviewed 8/19/26

Pamela (Toyota owner) reviewed 8/18/26

Excellent job

Very well run business and good at communication.

Jeff And Christina (GMC owner) reviewed 8/18/26

The quality of the work completed on my truck was very good

Excellent work on vehicle. However, took a little longer to complete work than expected.

Had to call and inquire about if work was completed when it was predicted to be done.

Patrick (Mercedes-Benz owner) reviewed 8/17/26

I hope so

I have spots in paint.

Dennis (Ford owner) reviewed 8/17/26

Very very satisfied

Beautiful job Thanks

Very satisfied

Tami (Kia owner) reviewed 8/17/26

Jeff (Ford owner) reviewed 8/17/26

I always recommend!

auto was done early!!

Brent (Cadillac owner) reviewed 8/17/26

Tremendous work

Samuel (Subaru owner) reviewed 8/17/26

Will absolutely do that!

You guys were awesome! Had super clear communication from the insurance side of things. Ya’ll let me know if there is any issue and finished well before expected time!

Michael (Hyundai owner) reviewed 8/16/26

Todd And Anne (Jeep owner) reviewed 8/14/26

Previous experiences were a 10. See commitments on 1st question.

Some of the parts used not the greatest, even for aftermarket. One insignificant piece broken. One place out back together. Did always get a call back when requested.

The front staff was always very helpful.

Betsy (Ford owner) reviewed 8/14/26

Jeff (Subaru owner) reviewed 8/14/26

superior craftsmanship and outstanding customer service from front desk to techs

Anonymous (GMC owner) reviewed 8/13/26

The staff is all fantastic!!! Everybody is a professional as well as very kind and thoughtful. Their communication is top-notch as well. Constantly giving you progress updates and look out for all of your best interest. I’ll definitely take all my vehicles here.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Dunshee Body & Frame

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Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Dunshee Body & Frame

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Schedule an estimate appointment

Reviews (6,759)

5,943 Customers Rated

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 2.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0