Autobody USA - Southside Cr#13

4.9 (2,116reviews)

97%

(269) 327-1256

8326 Shaver Rd., Portage, MI 49024

97%

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8326 Shaver Rd.
Portage, MI 49024

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About Autobody USA - Southside Cr#13

See Photos

8326 Shaver Rd.
Portage, MI 49024

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

In operation 48 years, 25 years at this location.

With eight locations across Southwestern Michigan, Autobody USA has proudly served our communities with expert auto collision repair services since 1978. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Michigan with convenient locations in Battle Creek, Coldwater, Kalamazoo, Marshall, Otsego, Portage, Sturgis, and Three Rivers. At Autobody USA, we’re dedicated to getting you back to GO.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,116)

Sort By:
Newest
Rating

1,767 Customers Rated

5 Stars

74.2% Complete

(1571)
4 Stars

5.2% Complete

(109)
3 Stars

1.6% Complete

(33)
2 Stars

1.1% Complete

(23)
1 Star

0.3% Complete

(7)
< 1 Star

1.1% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The text-based update system received widespread appreciation, keeping customers informed throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff were frequently commended for creating a welcoming and stress-free experience. Interior cleaning upon vehicle return was an unexpected but highly appreciated bonus mentioned by many. A small number of customers noted areas for improvement, including occasional delays, paint quality concerns, and communication gaps, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Throughout my experience of a my vehicle repair everyone was professional. I received updates along the way. Family and friends have commented how great the ..." Read more

"Outstanding from start to finish"

"... Southside Portage, MI was great to work with! Their customer service was wonderful and communication on point" Read more

"Everyone was very professional and knowledgeable. I received frequent updates on the work being done ..." Read more

"Seamless and smooth. We would never go anywhere else. Even helped me navigate a rental while my car was ..." Read more

"My car looks brand new, and they finished way ahead of the promised time. Extremely happy with the results and will recommend ..." Read more

"I was able to get my vehicle a few days ahead of the date anticipated."

"My vehicle was ready 4 days earlier than expected!"

"It was completed a week earlier that expected."

"Parts took forever to get. It ended up taking close to 3 months."

"I absolutely liked get updates along the way, knowing what process had been completed and what ..." Read more

"Great experience from start to finish. Communication was excellent throughout the entire process, and the repairs were completed much faster than ..." Read more

"... the best customer I have dealt with in a long time, the text updates on repairs were great" Read more

"Communication all through the process. Very flexible. Quality work."

"Amazed at the amount of updates regards the repairs"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Throughout my experience of a my vehicle repair everyone was professional. I received updates along the way. Family and friends have commented how great the ..." Read more

"Outstanding from start to finish"

"... Southside Portage, MI was great to work with! Their customer service was wonderful and communication on point" Read more

"Everyone was very professional and knowledgeable. I received frequent updates on the work being done ..." Read more

"Seamless and smooth. We would never go anywhere else. Even helped me navigate a rental while my car was ..." Read more

"My car looks brand new, and they finished way ahead of the promised time. Extremely happy with the results and will recommend ..." Read more

"I was able to get my vehicle a few days ahead of the date anticipated."

"My vehicle was ready 4 days earlier than expected!"

"It was completed a week earlier that expected."

"Parts took forever to get. It ended up taking close to 3 months."

"I absolutely liked get updates along the way, knowing what process had been completed and what ..." Read more

"Great experience from start to finish. Communication was excellent throughout the entire process, and the repairs were completed much faster than ..." Read more

"... the best customer I have dealt with in a long time, the text updates on repairs were great" Read more

"Communication all through the process. Very flexible. Quality work."

"Amazed at the amount of updates regards the repairs"

Bruce (Chevrolet owner) reviewed 8/24/26

Kept me informed of the status and the work was completed ahead of schedule.

Ken (GMC owner) reviewed 8/24/26

Very happy with their work

Very detailed to there work

Brandi (GMC owner) reviewed 8/24/26

Camille (Ford owner) reviewed 8/24/26

Jeffrey (Chevrolet owner) reviewed 8/24/26

Meredith (Ford owner) reviewed 8/24/26

Mackenzie (GMC owner) reviewed 8/20/26

Fantastic work, looks better than new!

Roger (Chevrolet owner) reviewed 8/20/26

Quality of work and courtesy of staff

Stephanie (Hyundai owner) reviewed 8/20/26

Their service was efficient and professional. They communicated throughout the entire process and the repairs look perfect. Very satisfied with their work and was happy to work with Jim.

Christopher (Chevrolet owner) reviewed 8/19/26

Timely service professional work

Stephanie (Ford owner) reviewed 8/19/26

I had a great experience with AutoBody USA from start to finish. The staff was friendly, professional, and kept us informed throughout the entire process. The repairs were completed on time, and the vehicle looks fantastic. We truly appreciate the quality of the work and the excellent customer service. Highly recommend!

Wonderful staff

Great customer service

Outstanding

Keith (Subaru owner) reviewed 8/19/26

Janice (Honda owner) reviewed 8/18/26

Excellent service but took a little longer than I had hoped.

Tom (GMC owner) reviewed 8/18/26

Erin (Ford owner) reviewed 8/17/26

From start to finish my experience was 10/10!. Communication via text with updates and friendly calls to the front desk, AutoBody USA excels in customer service! They are the only service I will recommend to friends and family in need.

Jodi (Chevrolet owner) reviewed 8/17/26

Terry (Chevrolet owner) reviewed 8/14/26

Carrie (Chevrolet owner) reviewed 8/13/26

Diana (Volkswagen owner) reviewed 8/13/26

Thank you for your service!!!

Matt (Honda owner) reviewed 8/13/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Autobody USA - Southside Cr#13

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Autobody USA - Southside Cr#13

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,116)

1,767 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?