Autobody USA - Westside Cr#12

4.8 (3,282reviews)
96%
7697 Stadium Dr.,  Kalamazoo,  MI  49009
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In operation 48 years.

With eight locations across Southwestern Michigan, Autobody USA has proudly served our communities with expert auto collision repair services since 1978. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Michigan with convenient locations in Battle Creek, Coldwater, Kalamazoo, Marshall, Otsego, Portage, Sturgis, and Three Rivers. At Autobody USA, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,282)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication through text updates and phone calls, keeping customers informed throughout the repair process. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning is frequently highlighted as a delightful bonus. A small number of customers noted areas for improvement, including more consistent communication during delays and occasional quality control concerns on specific repairs, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... incident, and my car was ready in less than 2 weeks. The repair was pristine and the service was great, from the receptionists to the technician that checked ..." Read more
"... Autobody U.S.A several times over the years. Their expertise and dedication to quality work enhances my level of comfort, knowing that the end result will lead to my complete ..." Read more
"... messages Job was promptly finished before estimated date The quality of the workmanship is superior. I would not want my repairs done anywhere else" Read more
"... insurance. Vehicle was cleaned and washed as delivered. Perfect repair, professional service, and kept me informed of progress. Repairs were completed ahead of schedule." Read more
"People are nice enough, repair quality is terrible."
"... been so satisfied Best service weve seen in years! Car completed 2 weeks early. Great communication and a great outcome. Love it!!" Read more
"Work was done competently and finished ahead of schedule. I was updated on the progress frequently. I was completely ..." Read more
"... was told the delay was due to my insurance company Vehicle took a month to get back, due to some repairs being missed and hood not being repaired correctly, The number ..." Read more
"Repair completed much faster than expected"
"Too many delays. Delays and nebulous finish dates were confusing and frustrating Need to meet repair timeline Did not return yet Good ..." Read more
"Communication was very good, all of my questions were answered before I even asked them which is amazing. Scheduling was very convenient ..." Read more
"... process, felt like it took a long time to get done. Definitely need to improve communication" Read more
"... done for me. The work is always done beautifully. Communication is excellent. Price is very competitive. Even finished a day early! I have recommended you ..." Read more
"Terrible communication throughout the process. I was the one reaching out asking for updates. They ..." Read more
"The level of communication given was impeccable. I always knew where we were at in the process."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was amazed at the excellent service I received. My car looked excellent both inside and out!

Likely to Recommend

Already telling friends of three excellent services i received

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

it looks great .Thank you very much .you all were so kind. I appreciate you bringing him home and also picking him up I greatly thank you for that if we have any more work I would be glad to bring it in to you he didn't mess up my mirror when I was in out of town I do have a new mirror it's on a driver's side and the one he pieced back together isn't much good but I do have a new mirror just wondered how much that would cost to put in and I thank you again and you all have a great weekend well first you got to get through Friday so then have a great weekend thank you sincerely Louise Pountain I will certainly refer your business to others

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A little better communication about my car not being finished on the original done date. Not a big deal, as we have a second vehicle.

Likely to Recommend

Repair Quality

They did a nice job

Customer Service

I wished for some better communication about when my car was done.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very customer focused service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looked fantastic when I picked it up. It was a stress free encounter from beginning to end. The ladies at the desk were WONDERFUL!!! Quick turn-a-round. Highly recommend Autobody USA!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

a big thank you to Pete Hassing and Rick Martinez for a great job. Also thank you to Quincy.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Westside was extremely thorough with their damage assessment and repair activities.

Customer Service

Robert was great , keeping me informed and helping with my rental car situation when repairs took a bit longer than anticipated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair looks sharp, the work was done ahead of schedule. Well done .

My Experience

My Experience

Thanks so much for the great job!

Likely to Recommend

Repair Quality

Did a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crooks

Likely to Recommend

Repair Quality

It is quick and doing the perfect job. I will recommend to my friends.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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