Autobody USA - Otsego Cr#17

4.9 (1,628reviews)
99%
120 Helen Ave,  Otsego,  MI  49078
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In operation 48 years, 13 years at this location.

With eight locations across Southwestern Michigan, Autobody USA has proudly served our communities with expert auto collision repair services since 1978. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Michigan with convenient locations in Battle Creek, Coldwater, Kalamazoo, Marshall, Otsego, Portage, Sturgis, and Three Rivers. At Autobody USA, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,628)

Customers say
Overall Customer Satisfaction
Customers consistently praise Autobody USA for exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The team is widely commended for outstanding communication, including proactive text and phone updates throughout the repair process. A standout highlight across numerous reviews is the shop going above and beyond by detailing vehicles inside and out, which frequently exceeded customer expectations. Repairs are regularly completed ahead of schedule, often days or even weeks early, which customers greatly appreciate. The staff is repeatedly described as friendly, professional, courteous, and genuinely caring. Several customers noted they are repeat visitors and enthusiastic referrers. A small number of customers mentioned minor concerns such as paint imperfections, incomplete updates, or panel alignment, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
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"... expected since it is my one and only vehicle. Also, the repairs they completed on my truck were so perfect, it looks and drives like a brand new truck and is ..." Read more
"... expected. This our 3rd time using their services and they provide top notch quality." Read more
"... excellent job. Their communication was clear and helpful. Their quality of work was top notch. I'm very satisfied and I've already referred a few ..." Read more
"... they were done earlier than initially estimated. The color match on the paint job was outstanding" Read more
"Autobody USA was amazing. Everyone was knowledgeable, respectful, courteous, and did a remarkable job. I will definitely bring my vehicles back to them ..." Read more
"... me with great service in a time of need. This time it was a week earlier than expected!" Read more
"... with additional damage found. In fact, they were done earlier than initially estimated. The color match on the paint job was outstanding" Read more
"... repair. They were efficient from start to finish and got the job done in less time than expected. This our 3rd time using their services and they ..." Read more
"it was ready 7 days early, very happy"
"Awesome work and it was finished two days before estimated completion date."
"They were absolutely amazing from start to finish. Kept me updated along all the steps of getting my car repaired. Got my car done the day before it was to ..." Read more
"Auto body was excellent with communication, timeliness ,and quality of work."
"... they started working immediately on our claim and kept their timing commitments. Very painless process overall." Read more
"... the best experience Ive had with repair shops. They text to keep you updated on progress, usually finish early and clean the entire vehicle before giving it back. ..." Read more
"I received no updates on progress of the work on my vehicle and when I finally called, the receptionist ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish everything was explained to me and the updates helped me plan while my vehicle was being fixed! The guys were awesome and my Jeep looks incredible. Dawn the receptionist is the absolute sweetest and most genuine human. She truly treated me and my situation with so much care and kindness, I highly recommend their services!! 10/10 experience!!

My Experience

5 stars, very professional and beautiful work. Fast and efficient

Likely to Recommend

Repair Quality

Great job thanks

Customer Service

Always professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The office manager Dawn was amazing, she was the only person to keep us updated on our vehicle and when anything would arise she would do her best to get it handled.

Customer Service

I have nothing but great things to say about Dawn she is an asset to the company

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You goy my car right in, got the parts ordered, put her back together in less than 2 weeks, amen I really appreciated the personal phone calls with updates.

Customer Service

Customer service was great. If i asked a question, I got an answer

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job communicating my vehicle’s repair status to me. I was pleased with the repair and will use them again.

Likely to Recommend

Repair Quality

Thank you.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication all along the way. When I got my car back it was spotless inside and out. Much better than when I dropped it off. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great turn around time. Answered all my questions. Will hopefully not return but if I do I know the quality and punctuation is on point and great quality

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was not expecting my car to look brand new. Shiny, clean and repaired faster than estimated. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You did an excellent job fixing my car. Looks like brand new. Was sad to learn I had to pay fifty dollars more dollars.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The workmanship and fit of product is very good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

High quality work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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