Durable Radiator & Auto Body, Inc.

4.9 (3,831reviews)

99%

(203) 753-0067

393 Thomaston Avenue, Waterbury, CT 06702

99%

See Photos

393 Thomaston Avenue
Waterbury, CT 06702

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About Durable Radiator & Auto Body, Inc.

See Photos

393 Thomaston Avenue
Waterbury, CT 06702

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

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In operation 117 years, 83 years at this location.

Durable is a fourth-generation, family-owned and operated auto body and full-service repair center proudly serving our community and neighbors since 1909. Our goal is to provide high-quality repairs in a timely and professional manner. Our family and team are factory certified for Tesla, Volkswagen, Volvo, Subaru, GM, Ford, Jeep, Honda, Acura, Nissan, Infiniti, Kia, Mazda, and more as we continue to grow. In addition to collision repair and mechanical services, we specialize in EV and hybrid vehicle repairs, towing and transportation services, and complete truck, fleet, and bus repair services through our dedicated truck repair shop. We service light-, medium-, and heavy-duty trucks, commercial fleets, vans, and buses. We are committed to delivering exceptional customer service and clear communication throughout the repair process, including convenient text and email updates to keep vehicle owners informed every step of the way.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	8:00 am - 10:00 am

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Subaru

Tesla

Volkswagen

Volvo

Call

Website

Reviews (3,831)

Sort By:
Newest
Rating

2,817 Customers Rated

5 Stars

65.1% Complete

(2493)
4 Stars

6.1% Complete

(235)
3 Stars

1.1% Complete

(41)
2 Stars

0.5% Complete

(19)
1 Star

0.3% Complete

(10)
< 1 Star

0.5% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team receives high marks for professionalism, friendliness, and making the repair process seamless and stress-free. Communication stands out as a key strength, with customers appreciating regular text updates and proactive status notifications throughout the repair process. Timeliness is another highlight, as many customers reported their vehicles were completed ahead of schedule. Added touches like complimentary interior and exterior detailing were frequently mentioned as pleasant surprises. A small number of customers noted areas for improvement, including occasional parts delays causing extended timelines, and isolated instances where promised services such as a courtesy wash were not completed, or minor repair items required a return visit.

Select to learn more

Service Quality
Timeliness
Communication

"phenomenal customer service ,reliable and great communication ! I highly recommend them for any auto repair or ..." Read more

"... that was present. My car was cleaned and vacuumed. They did excellent work. Thank you" Read more

"Fabulous bodywork on my 2007 Pontiac Soltice - looks like it came out of a showroom! Perfection!"

"The only problem is that my left break light hasnt worked since I had my repair"

"The front grille was not aligned properly and necessitated additional rework."

"Great people. Friendly and accommodating. Timely service meant less downtime."

"... the process. Gave me a date expected to be done. Everything was done before expected date. Super quick and super easy. My car looks brand new!" Read more

"Ready several days ahead of schedule"

"The repair took longer than expected but they made sure that the craftsmanship is excellent."

"... satisfied with the results. I didnt give a 10 because pick up date was changed 3 times due to parts. I drive a Mitsubishi 2023 and they had difficulties ..." Read more

"Was updated daily and had car when promised! All staff pleasant and answered all questions!"

"... experience. Everything is always fixed without any issues, they keep me informed the entire time they have the car. The ease of enterprise rental pick up and drop off ..." Read more

"... the part that arrived wasnt the right one. However, they did communicate the entire time regarding their progress or delay." Read more

"Did a very nice job and like you system of texting on the status on the car so you dont have to call to see when your car would be ready."

"See previous comment. Staff communication was A+; they worked around my travel schedule as well.....and the automated text messages with ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"phenomenal customer service ,reliable and great communication ! I highly recommend them for any auto repair or ..." Read more

"... that was present. My car was cleaned and vacuumed. They did excellent work. Thank you" Read more

"Fabulous bodywork on my 2007 Pontiac Soltice - looks like it came out of a showroom! Perfection!"

"The only problem is that my left break light hasnt worked since I had my repair"

"The front grille was not aligned properly and necessitated additional rework."

"Great people. Friendly and accommodating. Timely service meant less downtime."

"... the process. Gave me a date expected to be done. Everything was done before expected date. Super quick and super easy. My car looks brand new!" Read more

"Ready several days ahead of schedule"

"The repair took longer than expected but they made sure that the craftsmanship is excellent."

"... satisfied with the results. I didnt give a 10 because pick up date was changed 3 times due to parts. I drive a Mitsubishi 2023 and they had difficulties ..." Read more

"Was updated daily and had car when promised! All staff pleasant and answered all questions!"

"... experience. Everything is always fixed without any issues, they keep me informed the entire time they have the car. The ease of enterprise rental pick up and drop off ..." Read more

"... the part that arrived wasnt the right one. However, they did communicate the entire time regarding their progress or delay." Read more

"Did a very nice job and like you system of texting on the status on the car so you dont have to call to see when your car would be ready."

"See previous comment. Staff communication was A+; they worked around my travel schedule as well.....and the automated text messages with ..." Read more

Shirlene (Nissan owner) reviewed 9/2/26

Everything looked wonderful. I was very pleased with the repairs and the extra care that it looked like you guys took with my car. I will definitely recommend you guys and use you guys again very professional.

Steven (Subaru owner) reviewed 8/31/26

Excellent work and very professional

Kelly (Tesla owner) reviewed 8/31/26

Wanda (Hyundai owner) reviewed 8/31/26

I love it, thank you very much

Great

Love the way it looks

James (Tesla owner) reviewed 8/27/26

I rarely give a 10 rating, just in principle

Jeanette (Tesla owner) reviewed 8/27/26

I’ll return again for all my automotive needs!

Car looks perfect!

Great experience! Staff was professional and courteous! Took care of everything! Car was detailed beautifully ! Looked better than New!

Maria (Mazda owner) reviewed 8/27/26

Richard (GMC owner) reviewed 8/27/26

Darrell (Chevrolet owner) reviewed 8/24/26

Mona (Tesla owner) reviewed 8/22/26

Very pleased with experience end to end. Your team went above and beyond to meet my needs!!

Patricia (Kia owner) reviewed 8/21/26

Was updated daily and had car when promised! All staff pleasant and answered all questions!

Marcelino (Honda owner) reviewed 8/20/26

Krishna (Tesla owner) reviewed 8/19/26

Dawn (Hyundai owner) reviewed 8/18/26

Jodie (Chevrolet owner) reviewed 8/17/26

Kevin (Toyota owner) reviewed 8/17/26

David (Toyota owner) reviewed 8/15/26

5 stars for the repair work and experience. Had to repair my front end from an accident and they did it in just over a week and worked seamlessly with my rental car. They also quoted me on additional a/c repairs I ended up not getting done. I already knew it was high cost and no guarantees and it could need more repairs and money later. That's exactly what they told me so A+ for the honesty.

Anthony (Dodge owner) reviewed 8/14/26

Joseph (Nissan owner) reviewed 8/13/26

Thank you nice job .

It was a good visit from start to finish.Thank you.

Did a very nice job.Thank you

Kerry (Subaru owner) reviewed 8/13/26

From first meeting to vehicle drop off to pick up of my car after the competition of work, it was a pleasure. Everyone was friendly, helpful, thoroughly competent and completely professional. I will be recommending Durable at every opportunity.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Durable Radiator & Auto Body, Inc.

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Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Durable Radiator & Auto Body, Inc.

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Schedule an estimate appointment

Reviews (3,831)

2,817 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?