Durable Radiator & Auto Body, Inc.

4.9 (3,829reviews)
99%
393 Thomaston Avenue,  Waterbury,  CT  06702
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Shop AssistantSparkles

In operation 117 years, 83 years at this location.

Durable is a fourth-generation, family-owned and operated auto body and full-service repair center proudly serving our community and neighbors since 1909. Our goal is to provide high-quality repairs in a timely and professional manner. Our family and team are factory certified for Tesla, Volkswagen, Volvo, Subaru, GM, Ford, Jeep, Honda, Acura, Nissan, Infiniti, Kia, Mazda, and more as we continue to grow. In addition to collision repair and mechanical services, we specialize in EV and hybrid vehicle repairs, towing and transportation services, and complete truck, fleet, and bus repair services through our dedicated truck repair shop. We service light-, medium-, and heavy-duty trucks, commercial fleets, vans, and buses. We are committed to delivering exceptional customer service and clear communication throughout the repair process, including convenient text and email updates to keep vehicle owners informed every step of the way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 10:00 am
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru
Tesla
Volkswagen
Volvo

Reviews (3,829)

Likely to Recommend

Repair Quality

Very satisfied!

Customer Service

Very satisfied!

Returned Clean

My Experience

Durable exceeded my expectations. They always do amazing work and stand behind their guarantee.

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Repair Quality

Customer Service

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Repair Quality

Unfortunately blinker light was damaged with removing corner panel and had to be replaced

Customer Service

Returned Clean

My Experience

My Experience

Awesome awesome job I’m so happy thank you again to all the mechanics at Durable

My Experience

Thank you for everything. Thank you so much. I am so happy with the renovation.

My Experience

Friendly, helpful service, the work was completed earlier than expected, and my car looks great!

Likely to Recommend

Repair Quality

Service was friendly, and helpfully and my car looks great!

Customer Service

Friendly and helpful.

My Experience

It was repaired perfectly! It looked like a brand new car. Thank you very much

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Repair Quality

Customer Service

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Repair Quality

Your whole team was wonderful and my car looks awesome. Thank you!!

Customer Service

They were very accommodating. Thank you.

My Experience

The service is excellence, I am really satisfied.

My Experience

Likely to Recommend

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Customer Service

Likely to Recommend

I've told family and friends about the kind of work that Durable does. I gave them the highest recommendation.

Repair Quality

The quality of the work is perfect.

Customer Service

I am completely satisfied with the work done on my car by Durable

My Experience

Fantastic! Second time I’ve had them work on my vehicles and always they go above and beyond. Couldn’t be happier with the repairs - the car is like new - and then on top of it they detailed the inside and outside! Crazy. Thank you so much!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

From start to finish, the people at Durable were thoughtful, patient, and thorough in all aspects of their work. Their knowledge of the complete process was amazing. My personal situation entailed a car rental, and Stacey was instrumental in setting that up (Enterprise) and extending that contract when necessary. When I retrieved my Jeep upon completion, I was pleasantly surprised that Durable had completed a professional “detailing” of my vehicle. Durable Automotive performed beyond my expectations. Thank you for the “above-board” experience!!!

Customer Service

Returned Clean

My Experience

Fantastic customer service and Rosario was fantastic explain everything to me in detail. The detail guy also did a fantastic job. Very happy with everything will definitely use them again.

Likely to Recommend

Repair Quality

Everything was fantastic from customer service to the detailing!

Customer Service

Everyone was very helpful and explained everything

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Customer Service

My Experience

Durable did a wonderful job with an unusual request. Special thanks to Keith and Cynthia for working with me on this.

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Repair Quality

LOL. This is like the 3rd review I have done but I don’t really mind cause they were great Keith and Cynthia in particular with an unusual request.

Customer Service

Great actually

Returned Clean

My Experience

From the moment we made the appointment, through Stacy and Keith at check-in, to Rico and Cynthia at checkout, it couldn't have been easier or more pleasant. Every interaction was a blessing!!

My Experience

An excellent job with fantastic service!

Likely to Recommend

Repair Quality

Customer Service