D&V Autobody Masters

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied! I’m so happy, they are a very professional team. Their communication and commitment is top tier. Thank you so much D&V team!! I appreciate it.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast carefully done work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Absolutely not. This experience was a disappointment, especially as a repeat customer who previously returned because of better service in the past. The lack of accurate timelines, incomplete repairs, and poor communication have made me lose confidence in D&V Autobody. According to their BBB profile, they hold a B- rating with a prior complaint citing similar issues, which provides an accurate assessment of their service. This is why I would not recommend them to others.

Repair Quality - 0.5/5.0 -

The overall repair quality was unsatisfactory. The communication was vague and not specific, which created challenges on my end with coordinating transportation, and the tone in some of the communication was not appreciated. Combined with inaccurate estimates and a lack of clear timelines, the end result did not meet expectations or the standard of quality I had experienced with them in the past.

Customer Service - 0.5/5.0 -

Customer service was not satisfactory. The initial estimate was nearly two to three times higher than the final repair cost, which indicates a lack of accuracy in the assessment process. Responses were provided, but they lacked key details such as a clear completion timeline. In one email, the shop emphasized that they were repairing the vehicle “for me and not the insurance company,” which gave the impression they were seeking to avoid USAA’s role in the process. In addition, certain areas of the vehicle that required repair were missed, while other items were addressed that may not have been necessary. Overall, this combination of inaccurate estimating, limited communication, and inconsistent repair decisions left me dissatisfied with the service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick turnaround, great communication and flexibility throughout, and the car looks perfect!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Relatively simple repair took over one month due to USAA inaction.

Customer Service - 5.0/5.0 -

Improve approval channels with USAA to reduce time in shop.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality of work and customer service was excellent.

Customer Service - 5.0/5.0 -

Excellent communication and pro-active.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already been spreading the word in referrals.

Repair Quality - 5.0/5.0 -

The Audi Dealership and technicians doing maintenance couldn't believe the quality of repair

Customer Service - 5.0/5.0 -

If I could, I'd rate the service as a 15 or higher! In a time crunch driven by the insurance company, our prime contact was ill [which we did not know at the time] and we needed a quick turnaround on documentation. General Manager Celvin Sanchez seamlessly stepped in covering for our contact thus supplying what was needed Flawless service and back up

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Passenger door window rubs now when rolling window in and down. Other than that would have given a 10.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mario was super responsive and kept me updated.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Quality of paint work was excellent.

Customer Service - 5.0/5.0 -

Mario was professional, couteous and very helpful

Returned Clean

Likely to Recommend - 4.5/5.0 -

The only reason I did not give a 10 is because it took long to evaluate the damage before starting the insane insurance process.

Repair Quality - 5.0/5.0 -

The vehicle looks like nothing happened to it. Great job!

Customer Service - 4.5/5.0 -

Everyone was courteous when I visited the shop and phone calls were answered and redirected promptly to the person I needed to talk to.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car is like new, or perhaps even better.

Customer Service - 5.0/5.0 -

Very good, frequent communication.

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

Needed to have one spot fixed before being able to pick up, also thought I was getting hood fixed from rock chips. Passenger door window trim came off and i had to put it back on a few days later.

Customer Service - 4.0/5.0 -

Front office staff was great.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would absolutely recommend D&V

Repair Quality - 5.0/5.0 -

Quality of the work was excellent and the staff are helpful and responsive

Customer Service - 5.0/5.0 -

Staff was proactive in providing updates

Returned Clean