Caliber - Dulles
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Good communication throughout the process!
My Experience - 5.0/5.0 -
I had a great experience 100% satisfied and I’m really really thankful for all the great service, John was amazing… thank you very much I appreciate all of you. My car it’s perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the updates on repairs and concern shown by everyone. All the repairs made look fine and the list of what you did was easy to read and understand.Thanks
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The customer service and the work on the car was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John is the coolest
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
You said 5 days, but wasn't ready till end of 5th day at which time we were not free to retrieve. After pick up, we found tree sap on windshield which we had to personally clean. In any case body repair looks great.
Customer Service - 4.5/5.0 -
Short notice for pickup and dirty driver rubber mat
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carlos was great! The whole process was very quick and the repairs took shorter than expected! Definitely recommend and don’t lose Carlos!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team, Carlos, and a Grey haired gentleman went above and beyond in helping me get my car repaired. They updated me, explained the entire process. Carlos walked me to my car and explained the guarantee. The customer service was old school, and exceptional. Please give these men a raise and/or promotion.
My Experience - 5.0/5.0 -
The team did a great job from start to finish. John was great with communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication from the main person (John) was great. Process was smooth. Super easy with rental car too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful job, I am completely satisfied
Likely to Recommend - 5.0/5.0 -
Absolutely! Caliber Collision is the only place I would recommend to my family and friends. The quality of service is outstanding, but what truly makes the difference is the people who take care of you. Carlos made my entire experience exceptional. His professionalism, kindness, and willingness to go above and beyond gave me complete confidence throughout the repair process. Thanks to him, what could have been a stressful situation turned into a smooth and positive experience. He is the reason I would confidently recommend Caliber Collision to anyone.
Repair Quality - 5.0/5.0 -
I am very satisfied with the quality of the repair. My vehicle looks excellent, and the work was completed professionally and with great attention to detail. The car was returned in great condition, and I am very happy with the results.
Customer Service - 5.0/5.0 -
I had the best experience at Caliber Collision, specifically with Carlos, who handled my car repair. He provided exceptional customer service throughout the entire repair process. He was professional, respectful, knowledgeable, and incredibly accommodating from beginning to end. He took the time to explain the repairs, how everything would be done, and did the best he could from his side with honest and clear details. He answered all of my questions with patience and kept me updated every step of the way. What impressed me most was how much he went above and beyond to make the process as easy as possible. He communicated directly with the insurance company, made the necessary phone calls on my behalf, and handled details I didn’t even realize could be taken care of for me. His dedication, kindness, and genuine commitment to helping his customers made what could have been a stressful experience completely smooth and worry-free. I truly appreciate everything Carlos did and am so grateful for his outstanding service. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Absolutely fantastic! Thank you!