Eagle Collision Repair Center, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, couldn’t ask for a better service and shop!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My check engine light is on and when I took the vehicle in this was not the case and by the way, it is still on. I spoke to one of the representatives and she said to bring it in to put it on the machine but that wasn’t good enough for me. I came recommended to you all and I would have never thought this would be happening right now. I hope you guys do the right thing and make this right. -Michael 713-264-2239

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Thank you so much Gustavo for being graceful enough to let me pick up my vehicle after hours. You didn't have to but you were kind and understanding to do so

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would highly recommend this shop!

Repair Quality - 5.0/5.0 -

I am 100% satisfied with my experience at Eagle Collision! The entire process was easy, stress-free, and incredibly fast. The customer service was outstanding from start to finish. Ray went above and beyond to get my car repaired as quickly as possible, and his communication and professionalism were truly appreciated. The front desk staff was also so welcoming and friendly every time I walked in. Working with them honestly felt like being treated like family. It's rare to find a business that combines quality work, efficiency, and genuine customer care the way they do. I highly recommend Eagle Collision to anyone needing repairs!

Customer Service - 5.0/5.0 -

Amazing customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

It was really good everything went smoothly

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I would like to recognize Crystal, Amanda, Natasha, and Ray for the incredible care they provided throughout my repair experience. This was my first accident, and I was overwhelmed by the entire process. From the very beginning, Crystal at the front desk was so kind and welcoming. She answered all of my questions and never once made me feel like I was bothering her, even when I had a lot of them. Amanda was also wonderful. She worked hard to help me get my rental vehicle and later helped with extending it when delays occurred. I appreciated how proactive she was, making calls and following up to help get things resolved. Her kindness and communication made a stressful situation much easier. Natasha showed a level of compassion that I will never forget. While I was waiting with my baby, she checked on me often, made sure I was comfortable, and helped calm me down when I was feeling overwhelmed. Her kindness meant more to me than she probably realizes. Ray was amazing throughout the repair process. He kept me informed every step of the way, answered my questions, and took the time to explain things clearly. His honesty, communication, and genuine care helped ease so much of the anxiety that comes with dealing with an accident and insurance. What stood out most was that none of them ever made me feel like just another customer. Every interaction felt like I was talking to friends who genuinely cared about helping me. They were professional, patient, and incredibly supportive throughout the entire experience. I’m sure the entire staff is wonderful, but these are the team members I had the pleasure of working with directly. I never expected to say this about a collision repair experience, but I am genuinely going to miss interacting with them. They turned a stressful situation into a positive experience, and I am incredibly grateful for everything they did. Please pass along my sincere thanks and appreciation to Crystal, Amanda, Natasha, and Ray. They are a tremendous asset to Eagle Collision.

Likely to Recommend - 5.0/5.0 -

I would absolutely recommend Eagle Collision to anyone who needs collision repairs. Of course, I hope nobody ever has to deal with an accident, but if they do, this is the place I would send them. My experience was so positive that I completed multiple surveys and even took the time to leave reviews because I genuinely wanted others to know how great they were. From the quality of the repairs to the communication and customer service, everything exceeded my expectations. What really sets Eagle Collision apart is the people. Everyone made me feel welcome, comfortable, and cared for throughout the entire process. It never felt like I was just another customer—they treated me like a person. By the time I picked up my car, it honestly felt like I was saying goodbye to friends. It’s rare to find a business that combines excellent workmanship with such genuine care for its customers, and that’s exactly what I found at Eagle Collision. I couldn’t be happier with my experience and would highly recommend them.

Repair Quality - 5.0/5.0 -

I had a great experience with Eagle Collision. The repair quality on my car exceeded my expectations—it honestly looks brand new, like nothing ever happened. I’m extremely satisfied with the work they did and with the overall experience. I especially want to thank Ray for all of his help throughout the process. The delay in repairs was due to insurance approvals and not the shop, and once everything was approved, Ray made sure the work was completed as quickly as possible. He was always communicative, honest, and kept me updated every step of the way. Ray was also incredibly understanding, kind, and professional. He took the time to answer my questions, made sure I was happy with the repairs, and even let me know that if I noticed anything or had any concerns in the future, I could always call or come back. That level of customer service really stood out to me. I highly recommend Eagle Collision. The quality of the repairs is excellent, and it’s clear they truly care about their customers and their work.

Customer Service - 5.0/5.0 -

The customer service at Eagle Collision was excellent from start to finish. Ray was always friendly, honest, and easy to communicate with. He kept me updated throughout the repair process, answered all of my questions, and made sure I understood what was happening every step of the way. Even when there were delays related to the insurance company, Ray remained patient and proactive, keeping me informed and helping move things along as quickly as possible. He genuinely cared about making sure I was satisfied and told me I could always reach out if I had any concerns after picking up my vehicle. It’s rare to find someone who is both professional and personable, and Ray made the entire experience much less stressful. I truly appreciated his kindness, transparency, and dedication to customer satisfaction.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great. Very good repair and nice professional people at Eagle Collision.

Customer Service - 5.0/5.0 -

Customer service was excellent.

Returned Clean

My Experience - 5.0/5.0 -

I cannot say enough great things about Eagle Collision and the outstanding service I received after my truck was involved in an accident. From start to finish, the entire process was smooth, professional, and stress-free. The biggest reason for that was Veronica. She went above and beyond throughout the entire repair process. Veronica kept me updated every step of the way, always making sure I knew exactly what was going on with my truck. She was incredibly responsive, knowledgeable, and genuinely cared about helping me. Any time I had a question or concern, she took the time to address it and made sure I felt taken care of. What impressed me most was how much Veronica went out of her way to help. Customer service like that is hard to find these days, and she truly made a difficult situation so much easier. Her communication, professionalism, and dedication to her customers are second to none. When I got my truck back, the repairs looked amazing. The quality of work exceeded my expectations, and my truck looked as good as new. If you need collision repairs, I highly recommend Eagle Collision. Be sure to ask for Veronica—she is absolutely phenomenal and is a huge asset to the company. Thank you, Veronica, and the entire Eagle Collision team for taking such great care of me and my truck!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Ray was exceptional keeping me informed with my repair

Returned Clean

My Experience - 5.0/5.0 -

Great service!

My Experience - 5.0/5.0 -

Customer service was great. Veronica handled all my inquiries on time and she was great to work with. Five star to Veronica and the team at Eagle. Thank you for your hard work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

From the front to my estimator, 5 stars.

Returned Clean

My Experience - 5.0/5.0 -

Best in town.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best experience ever.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Could not be happier. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This was an amazing positive experience. Eagle collision is soooo good at this that I am almost hoping for more body damage to my Tesla so that I can go back to them again. (Of course, I am kidding, but these guys are special. )

Customer Service - 5.0/5.0 -

Could not have been better.

Returned Clean

My Experience - 5.0/5.0 -

Ray Chavez was very communicative with me throughout the whole process. He was very transparent and kept me up-to-date in a timely manner. My vehicle was completed very quickly and he even followed up with me after I picked up the car. Great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The paint job done where the points of collision occured doesn’t match the overall paint of the car. Not to mention along those points the back frame of the car is slightly misaligned after the repair.

Likely to Recommend - 5.0/5.0 -

I will definitely recommend Eagle Collision to family and friends. Thanks to David and Ray on a job well done!

Repair Quality - 5.0/5.0 -

Very satisfied with repair service.

Customer Service - 5.0/5.0 -

Customer service was great. Really enjoyed the drinks and snacks in the hospitality area.

Returned Clean