Crash Champions #0321 Gulf Freeway

4.8 (2,880reviews)
96%
8943 Gulf Freeway,  Houston,  TX  77017
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,880)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. The front desk staff and repair technicians were frequently commended for their professionalism, friendliness, and attentiveness. A few customers noted areas for improvement, including more consistent proactive updates, ensuring all repair items are completed before vehicle return, and greater care with personal belongings inside vehicles.
AI-Generated from reviews written in the last 12 months
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"All the staff members were really attentive and professional, starting from the receptionist to the incident manager, ..." Read more
"... beginning to end. Everyone was very professional and the communications were top-notch and consistent. I was never wondering what phase of the process ..." Read more
"The service and hospitality that I received from Crash champion was very much over the top. From start to ..." Read more
"From start to finish, their professionalism, attention to detail, and commitment to quality really stood out. They kept me informed throughout ..." Read more
"... was a good choice for some body work on my vehicle. They were fast, punctual, and answered every question I asked. I would recommend them to anyone whos needing body ..." Read more
"... sooner than expected! You guys moved very quickly! The estimate was 3 weeks but the car was ready in 1 week!" Read more
"The Best Car Service weve experienced. Regular updates and the timely was super quick. If I had to use one word Trust. Trust this company, ..." Read more
"... have to wonder how the repairs were coming along. Got it sooner than expected, too." Read more
"... to make sure I couldve made proper arrangements, 5 mins before close is definitely not enough time." Read more
"By far the best communication Ive ever had from a repair shop. Almost daily updates, I felt like I never needed ..." Read more
"They did a great job with my car and communicated well with me regarding any issues or delays."
"Outstanding. Communications were timely, consistent, and detailed."
"... it fixed here made it everything so much better. I was also updated about my car through text so I didnt have to ask. I left my rental and took my car and ..." Read more
"... told him your making it dirty your have to clean up Still waiting answer from them 😡😡😡" Read more

Likely to Recommend

All well

Repair Quality

All was well, excellent work

Customer Service

Thank you so much for the perfect job performed on my vehicle. ...Blessings to the Family Staff at Crash Champions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already recommended you to a friend!

Repair Quality

Great service!

Customer Service

10 out of 10!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mary and James have both been incredibly wonderful the entire way through this stressful process. I really appreciated the proactive update texts, too. Thank you!

Likely to Recommend

Repair Quality

Customer Service

I would give this an 11 if I could!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work by Ron. He helped me so much in the process and kept me updated with calls consistently. I appreciate Ron and the hard work he has done to make sure my vehicle looks amazing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, thank you to Ron for keeping me updated with everything. Great customer service presented by the front desk.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am unfortunately hearing a weird noise coming from the area of impact I didn’t hear it before the repairs. I just want to make sure it’s safe to drive.

My Experience

I'm very pleased how crash champions repaired my vehicle. Outstanding job. Denis did an excellent job, keeping me updated. Very polite and professional answered all my questions. Thanks again for a great job

Likely to Recommend

100% very likely

Repair Quality

Outstanding work

Customer Service

Denis kept me updated throughout the work being done

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Second time choosing your repair service for my vehicle. And I’m easily twice as satisfied as the first time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing services

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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