Crash Champions #0321 Gulf Freeway

4.7 (2,923reviews)
96%
8943 Gulf Freeway,  Houston,  TX  77017

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,923)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently commended, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a strong positive theme, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly mentioned as standout qualities. A few customers noted areas for improvement, including occasional quality control issues such as misaligned panels, incorrect part installations, and inconsistent communication in isolated cases, as shared directly in their feedback.
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"... and the honesty in the whole process. They did an excellent job in matching the paint color and finding the same rims and tires." Read more
"Ive had to take my car back twice after it has been QC and completed."
"Have a hail damage Paint different color hood still have a lot of dent both sides pass pillars dent head liner have been ..." Read more
"... sooner than expected! You guys moved very quickly! The estimate was 3 weeks but the car was ready in 1 week!" Read more
"Crash Champions did a great job on my truck. The repairs were done sooner than I expected. All the staff members were very helpful and very ..." Read more
"One week before scheduled impressive"
"Repairs were great! I however did not appreciate being told my car was ready 5 mins before close, and letting the insurance know it was ready on Friday ..." Read more
"By far the best communication Ive ever had from a repair shop. Almost daily updates, I felt like I never needed ..." Read more
"... beginning to end. Everyone was very professional and the communications were top-notch and consistent. I was never wondering what phase of the process my vehicle was in." Read more
"... detail, and commitment to quality really stood out. They kept me informed throughout the process and made what could have been a stressful situation much easier to handle." Read more
"They did a great job with my car and communicated well with me regarding any issues or delays."
"... week for the only lift they have to be opened up. I had to call them for EVERY update I got even though I asked him to update me everytime. He would tell me he would ..." Read more

My Experience

Crash Champions were very professional, courteous and friendly. They went above and beyond to make sure my vehicle was restored appropriately. They were readily available when I needed information and finished the work in a timely manner, being considerate of my time and self imposed inconvenience.

Likely to Recommend

Repair Quality

Crash champions was professional, available, and kind during my self imposed crisis. Their workmanship is phenomenal. My car looks better now than it did before the wreck.!

Customer Service

They kept me posted on the progress of my repairs literally from day one! They were communicative, courteous, and transparent about what to expect. They were very familiar with repairing my brand of car , which was very reassuring.

My Experience

Very professional and courteous staff. Our customer experiences was great! Hats off to Ton and his team who keep us in the loop at all times. They all did a wonderful job!

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Repair Quality

Excelente trabajo

Customer Service

My Experience

All great job repair 💪🏽💪🏽 I recommend them

Likely to Recommend

This is my 2nd repair with Crash Champion and will definitely recommend them to everyone!

Repair Quality

Definitely a 10. It began from the time I walked in and was greeted by very professional and courteous people. The repairs on my 4-Runner were immaculate. Very satisfied with the time it took to repair it as well!

Customer Service

My Experience

¡Excelente servicio ! Mi troca quedó como nueva, superaron mis expectativas. Fueron muy profesionales, amables y atentos durante todo el proceso. Estoy más que satisfecha con el resultado. ¡Los recomiendo al 100%! Muchísimas gracias por su excelente trabajo.

Likely to Recommend

Repair Quality

Customer Service

My Experience

There was little to no communication about delays on the completion of repairs. The only reason I knew that it wasn't ready was because the business closed for the day and no one called me on the day that it was delayed to let me know. When I call no one answers. I was not satisfied with the customer service.

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My Experience

Demasiados profesional todo el equipo y son demasiado de rapido y mi carro quedo increíble muchas gracias

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Repair Quality

Great job 👍Will be back again In the future

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

My Experience

Crash Champions did a great job on my truck. The repairs were done sooner than I expected. All the staff members were very helpful and very professional. I recommend Crash Champions to anyone that needs auto collision repair services.

Likely to Recommend

I know that I'll be a repeat customer and recommend your company to those know

Repair Quality

Everyone involved with the repairs on my vehicle did a great job. No complaints and very satisfied with the results.

Customer Service

Everything was done to my satisfaction. I have no complaints at all. Everyone involved were very courteous and professional.

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Good job nice people

Customer Service

Everything good

Returned Clean

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2 time that I got hit by a car and I didn't though of taking my car somewhere else,and they made a great job fixing the car

Customer Service

Great job on fixing the damage of the car recommend it to any one Hispanic or non Hispanic.

Returned Clean

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Repair Quality

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Returned Clean

Likely to Recommend

I'm sent to Crash Champion by Geico Insurance. I'm not sure

Repair Quality

There is a small gap between the front bumper and the hood cover after your assembling.

Customer Service