Crash Champions #0059 Baytown
In operation 16 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
You all did a great job.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I was told my car would be ready on a Friday and the tech would call. I received word at closing time it would be Monday morning. Two more days of rental fees. Unnecessary.
My Experience - 5.0/5.0 -
They made so easy for me to get repairs ! From having the enterprise waiting for me to calling me and giving me updates weekly I am so happy I chose crash champions !
My Experience - 5.0/5.0 -
The work was very good, but the staff was outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I won’t. Properly inspect every vehicle and make sure it is as it should be. Plus don’t paint something like a kid did it because it was your fault. You make a mistake that is okay. Just fix it. But no. Too much issues and I just wanted to end my business with them.
Repair Quality - 0.5/5.0 -
When I went in and they went through everything with me I was pleased. The service was amazing plus they worked with the rental company which was perfect as I don’t have a vehicle to use while my truck was in the shop. They kept in contact with me throughout the process with the rental and an update on the truck. When I went to pick it up I was told everything was perfect. It looked good so I left. When I got home I was doing a proper inspection especially with my Lights because they only did one side and it had to match. I noticed the headlights was different so I called in and they told me to come back. They were able to change it so it matched. Before I left I asked to make sure the other lights was matching as well. The brights were different so they had to take it back to change it. Then they came back. I turned it all on and the fog lights were different. Dolton who was doing the final inspection said the bulb isn’t in stock so he will have to order it for me. The next day I was walking towards the truck and noticed part of the fender wasn’t painted. I went back to the shop because calling was a hassle to get through. I showed Dolton and he said he didn’t see it. He also said that when you paint metal and plastic it’s different and the back was not matching just like the front they they fixed. I said no. It never looked this way before and in the light you can see it. It’s a different shade white and looked off. He didn’t want to fix it so said he will contact his manager and it will take another day or two. I said I need a car because I don’t have another. I got called to bring it for following Monday. I walked in and no one there had any idea of me coming back or what was supposed to be done. So I had to wait. As always. Enterprise did an impressive job. Showed up on time. But I don’t understand the miscommunication with the collision shop. Told me be there for 8am and I go out of my way to go there but everyone was confused and seem irritated with me coming back. I wouldn’t have to if the job was don’t properly and inspected to make sure everything they changed matched the other side. When I came to get the truck it was a complete mess. Paint was all around. Both sides and the front. All on the rims and tires. Still is a mess because they told me not to wash it. Before they gave me my vehicle I was happy to do business with them. But after I was pointing out all the errors in their work. They didn’t like that. I am very disappointed with the service. I won’t be recommending this place. It’s my first time doing business and will definitely be my last. All they had to do was do a proper inspection with everything they put in and make sure it matched up. Can’t have yellow bulbs on one side and leds on the other. Plus giving me back my truck covered in pain the the part they painted wasn’t done properly. I was too frustrated at that point so I just left. It don’t seem they they were going to make it okay. They just don’t care about customer satisfaction.
Customer Service - 0.5/5.0 -
I would have appreciated if the work done on the truck was done properly and the time was taken to inspect it and. It have me calling and coming in back to back. It’s too much to do. And when I tried to address the issues I was made to feel like I knew nothing. As if I had never done work on a vehicle. Trying to reassure me that painting metal and plastic won’t match is just ridiculous to be honest. I may be a woman it I am not stupid. Saying such things is.
Returned Clean
My Experience - 5.0/5.0 -
Love the quick and easy communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience very polite and professional crew working there.
Likely to Recommend - 5.0/5.0 -
In my experience this is the very best Collison repair shop in the baytown area and the only place I would recommend to people needing repairs. great experience, very professional and outstanding service. Thank you to tge entire Team!
Repair Quality - 5.0/5.0 -
Vehicle looks perfect, fast repair time
Customer Service - 5.0/5.0 -
Top of the line