Bates Collision Centers - Baytown
In operation 36 years, 35 years at this location.
Founded in 1990, Bates Collision Center has held true to our mission from the beginning...Our Promise-To treat your family like our family. Providing peace of mind that honesty, safety & compassion drives every decision we make. Voted Baytown’s Favorite Collision Repair Shop year after year, Bates Collision Centers continues to stay focused on delivering excellence...our approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. Bates Collision Centers is a “preferred“ repair center for many insurance companies but works with all insurance companies on all vehicle makes and models. We recognize that the primary concern of our customers is a safe and high quality repair & we provide peace of mind with our Written Lifetime Warranty on every repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Timeliness
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Truck wasn't how I would've expected it...nothing major minor issues but overall ok
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bates did a fine job of repairing my truck. A good shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job with my car kept me updated and it looks amazing!
Customer Service - 5.0/5.0 -
Great Job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for doing a great job on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Only issue was with the total duration of the repair and release
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Found a couple small areas that required correction. They got the vehicle right back into the shop correcting the issues in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic communication and customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bates Collision Repair, y'all did a fantastic job on my car. Y'all got it in quickly, completed the repairs in a timely manner, and my car came out looking beautiful. I couldn't be happier with the results. Thank y'all for the excellent work and outstanding service—I highly recommend Bates Collision Repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very professional
Returned Clean
My Experience - 5.0/5.0 -
As soon as I walked into Bates, Sonya greeted me and was very polite. I then met Alexis and told her I was new to all this and whatever questions I had she was more than happy to help me understand the process. She was very kind and professional and I never felt like a number. Great customer service! 5 🌟 🌟 🌟 🌟 🌟 Best Regards, Debra M
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took far longer than being told in the estimate quote. The final cost is not far from estimate but 4 days vs 12 days in competing the work is a bit excessive. Repairs had been done to my satisfaction and cost is reasonable. If time could be in a week, I will be overjoyed.
Likely to Recommend - 4.0/5.0 -
Time taken in the estimate phase is so much different to the time taken! For such a minor repair, twelve days is excess!
Repair Quality - 4.0/5.0 -
It took 12 days to complete the work compared to 4 days told verbally during the estimate phase.
Customer Service - 4.5/5.0 -
Not being communicated to for the first few days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Here’s a version with the shop’s name included: ⭐⭐⭐⭐⭐ I had an outstanding experience with Bates. From start to finish, the team was professional, friendly, and kept me updated throughout the repair process. The quality of the work was exceptional—my vehicle looks brand new, and the attention to detail was second to none. They completed the repairs on time and made the entire experience stress-free. If you’re looking for a body shop that takes pride in its work and truly cares about its customers, I highly recommend Bates. Thank you for the excellent service!
Customer Service - 5.0/5.0 -
Here’s a version with the shop’s name included: ⭐⭐⭐⭐⭐ I had an outstanding experience with Bates. From start to finish, the team was professional, friendly, and kept me updated throughout the repair process. The quality of the work was exceptional—my vehicle looks brand new, and the attention to detail was second to none. They completed the repairs on time and made the entire experience stress-free. If you’re looking for a body shop that takes pride in its work and truly cares about its customers, I highly recommend Bates. Thank you for the excellent service!