First Collision

4.8 (1,157reviews)
97%
6014 Redell Road,  Baytown,  TX  77521
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Shop AssistantSparkles

First Collision has been officially certified by the following manufacturers for maintaining the proper equipment and training necessary to repair these vehicles back to factory specifications. Ford, Ford Aluminum F150, Hyundai, Nissan, Chevrolet, Buick, GMC, Cadillac, Chrysler, Dodge, Jeep, and Fiat. First Collision is part of the exclusive group of Certified Collision Care Providers that include only the best-in-class collision repair facilities. We have passed the rigorous certification process essential to ensure a proper and safe repair on these vehicles. Less than 5% of collision shops across the nation are able to meet these requirements. Our technicians undergo constant training to ensure we are up to date on all new automotive technology and repair procedures. First Collision, anywhere else is second best.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
Hyundai
I-Car
Kia
Nissan

Reviews (1,157)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The level of customer service is frequently highlighted as exceeding expectations, with staff described as friendly, professional, and going above and beyond. Communication throughout the repair process is a strong point, with customers appreciating regular updates via text and calls. Timeliness is largely commended, with several repairs completed ahead of schedule. Vehicle cleanliness upon return is a recurring positive highlight. A few customers noted minor areas for improvement, including occasional delays, undercarriage oversights, and communication that could be slightly more proactive, as mentioned directly in their feedback.
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"... always my go-to for auto body repair! Not only do they do a fantastic job with the repairs but they always detail my car exterior and interior! They go above and beyond!" Read more
"Overall, Im very pleased with the repair. My truck had significant damage, and First Collision did a quality job bringing it ..." Read more
"They are by far the kindest, most helpful and professional body shop ever."
"... communication at every step of the process. I am very satisfied with the quality of the repair work performed on my vehicle." Read more
"We are very pleased with the repair that was completed on our truck. It is great to have it looking new again. My husband ..." Read more
"Estimate repair time was very accurately given."
"Everything was done as planned & was finished a few days early which was wonderful. The car was VERY clean when finished."
"Always ready on schedule or before"
"... undercarriage repaired or I would have but overall I was definitely pleased with work done and the timeliness." Read more
"... had been delayed a few days past expectation. The delay did not cause any problems and were notified planning in advance to be aware of the situation" Read more
"Best customer service Ive ever experienced. Excellent communication at every step of the process. I am very satisfied with the quality of the repair ..." Read more
"... was friendly, patient and very informative. We were kept notified throughout the whole process how things were going." Read more
"Theyre very helpful and thorough. Any and every question I had was answered. They made the whole process as stress free as possible for me."
"First Collision made everything so easy. I was updated through the whole process and when I picked my vehicle up it looked amazing! It was also cleaned ..." Read more
"I hoped the communication could be a little....bit better."

My Experience

Very happy job well done

My Experience

(Mrs. George ) I am very satisfied with the work that was done on my car. I was informed everyday how the work was being completed. I was called my car was ready 1 day earlier of the promised date which made me very happy. You guys are the BEST of the BEST!!

Likely to Recommend

Repair Quality

First Collision was recommended to us by Baytown Hyundai . They did excellent work and kept us posted daily on progress of repairs. Thank you First Collision.

Customer Service

First Collision was recommended to us by Baytown Hyundai . They did excellent work and kept us posted daily on progress of repairs. Thank you First Collision.

Returned Clean

My Experience

I was recommended to you by a former parishioner of mine, Dustin Robinson who sold his body repair shop in Liberty TX. Automobile repair especially when it involves insurance is always stressful but you have made this experience a good one! Thx for your professionalism from the adjustment to the front desk! Hopefully not real soon but I’ll be back

Likely to Recommend

Of course My family will be clients as well

Repair Quality

Great job and craftsmanship

Customer Service

Everyone was cordial and made business easy

Returned Clean

My Experience

Amazing job! Time management and communication was spectacular. Thank you, for all your hard-work, dedication, and determination.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely

Repair Quality

Very nice people to deal with and they do excellent work.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I was very satisfied with the outcome of my vehicle repair

Customer Service

My Experience

They did a beautiful job!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything went well, just overall first class service. Richard Lawrence did a great job by communicating with me the time the truck was getting repaired. Thanks!

Customer Service

Returned Clean

Likely to Recommend

I would definitely recommend first collision to anyone needing top rate service with high-quality craftsmanship. And something that you don't see too often they honor their work.

Repair Quality

Overall, I’m very pleased with the repair. My truck had significant damage, and First Collision did a quality job bringing it back. The paint looks very good, the truck drives straighter than it did before, and everything functions properly. There were a couple of minor issues when I picked it up. The plastic trim around the seat controls had been broken. The manager took care of it immediately by repairing it with epoxy and told me if it doesn’t hold, they’ll replace the entire trim piece. So far, the repair has held up well. I also notice a very slight rattle from the rear every once in a while, and the tailgate alignment is just a tiny bit off—about a sixteenth of an inch—but it opens, closes, and latches properly, so it’s really not noticeable unless you’re looking for it. The metallic in the new paint appears just a little more noticeable than the original paint, but that may simply be because the paint is new and fresh. Overall, I appreciate the quality of the work and the willingness of the staff to address the concerns I had. I would definitely recommend First Collision to others.

Customer Service

Their willingness to make you happy is second none.

Returned Clean

My Experience

Best customer service I’ve ever experienced. Excellent communication at every step of the process. I am very satisfied with the quality of the repair work performed on my vehicle.

Likely to Recommend

Repair Quality

Very professional

Customer Service

Likely to Recommend

I will recommend First Collision in Baytown, TX to anybody and everybody. I will continue using First Collision, myself.

Repair Quality

They are by far the kindest, most helpful and professional body shop ever.

Customer Service

It was perfect!

Returned Clean

My Experience

They do a fantastic job always

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

First Collision is the only place to go for auto body repair!!!

Repair Quality

First Collision is always my go-to for auto body repair! Not only do they do a fantastic job with the repairs but they always detail my car exterior and interior! They go above and beyond!

Customer Service

Customer service is superb...they go above and beyond which is hard to find nowadays

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everything was done as planned & was finished a few days early which was wonderful. The car was VERY clean when finished.

Customer Service

Likely to Recommend

Why not

Repair Quality

Appears accident never happened. Thanks

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You guys did a wonderful job. You can't even tell that the car was in any kind of accident. Be sure that I will DEFINITELY be recommending you guys to anyone who needs any kind of body work.

Customer Service

Communication was good, and all of the staff was friendly and informed.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good wrk

Customer Service