Crash Champions #0061 Galleria

4.8 (7,679reviews)
96%
5919 Westheimer Road,  Houston,  TX  77057
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In operation 15 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,679)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles ahead of schedule. Customers highlighted the professionalism, friendliness, and helpfulness of the staff. A few customers noted areas for improvement directly in their feedback, including occasional repair quality concerns such as scratches on new panels, paint texture issues, and incomplete repairs requiring return visits, as well as isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... My wires are hanging down from my rearview mirror. Your attention to detail was extremely poor." Read more
"The new panel you installed and painted had scratches on it when I collected my car. Appears no one had checked ..." Read more
"The quality of my car repair is excellent. The level of workmanship is beyond my expectations."
"Outstanding repair and ahead of schedule delivery"
"... Overall, I think this is a great company that offers high-quality, reasonably priced, and convenient service." Read more
"... their repairs!! What a deal!!! And…One more thing….they finished the job 4 days ahead of schedule!!" Read more
"I was told the vehicle would be ready in 3-4 days, it was nearly two weeks"
"It was ready 10 days before the promised date"
"Early, but with quality issue that mean Ill need to arrange another time to have more repairs"
"... and went above and beyond to make the process easy. My care was finished ahead of schedule." Read more
"everyone that I spoke to at Crash Champions was very helpful and willing to help me understand where in the process my car was at."
"... schedule since the timing was so short notice. Moreover, they weren't the ones to call us and let us know in advance of the delay, we were the ones continuously calling them. As a ..." Read more
"Unfortunately the communication and customer service wasnt what I expected. I appreciate the work done and wish the communication ..." Read more
"... rental car and dropping it off was already arranged. The communication during the entire process was wonderful. Every detail was covered even those I hadn't thought ..." Read more
"... call and confirm status; which was yet another week. There is a disconnect between general Crash Champion office communications and shop status" Read more

My Experience

They quickly corrected any imperfections.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service speedy repair and all around great experience

My Experience

I had an excellent experience with the Crash Champions team, especially Ignacio. He was extremely professional, helpful, and kept me updated throughout the repair process. I was originally told the repair could take up to 10 days, but Ignacio and his team completed the work and had my car ready in just 4 days. I really appreciated the quick turnaround and the quality of the work. Ignacio went above and beyond to make the entire process smooth and stress-free. Thank you to Ignacio and the entire Crash Champions team for the great service!

My Experience

The manager communicated with me, and kept me informed of progress. I was pleased with his attention and service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top level pros! Customer service and quality of repairs and workmanship all exceeded expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ignacio and his team were incredibly helpful in assisting me with my vehicle, providing frequent status updates. Vehicle was completed in a timely manner and done with great craftsmanship.

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was very good.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My experience with crash champions was fantastic. My car was repaired ahead of schedule and my service advisor, Ignacio, was very accommodating. I would use them again, my experience was 100%. -Robert

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Efficient, very friendly and punctual

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks beautiful. Nice to get text updates often. They were very helpful when I picked up my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The cat looks great!

Likely to Recommend

Repair Quality

The car looks great!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Close to home plus a good relationship with Enterprise so very convenient

Repair Quality

Repairs great. Communication not so much. 😥

Customer Service

In person at the location everything great - follow up calls didn’t happen

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Exemplary service and professionalism

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service. My car was finished with the repairs well ahead of when I was originally told it would be ready.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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