Crash Champions #0061 Galleria
In operation 15 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Timeliness
My Experience - 5.0/5.0 -
Ignacio was amazing
My Experience - 5.0/5.0 -
Everything was pretty smooth. Luis was always accessible
My Experience - 5.0/5.0 -
Everyone was professional, courteous, and kind. The communication during the job was amazing. The outcome of the job was also amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional the repairs were done quickly and very well
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was super easy from drop off to pick up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
1 Customer Service just was not there from the get go. 2. Contact person I was assigned Gevon was not Professional n lacked customer service skills. 3. The work done on the car was not up to par. Rear bumper is still slightly detached. Very Disappointed overall.
Repair Quality - 1.0/5.0 -
Repair job was not the Best.
Customer Service - 1.5/5.0 -
I was rear ended at a red light by a truck with a big bumper guard. The rear bumper receive minor damage, but it did detach a little bit from the rear panel so when I went to pick up the car, it could see that they basically painted the bumper or maybe got a new bumper which is OK, but it was still detached so that tells me a new bumper was not replaced. They just painted it and fixed the holes on my rear Bumper. So I was very disappointed, even though this is a delivery car from my employer. I do not like shabby work, I like work done right! I will not be recommending this place! Also, customer service was horrible. No greeting when I walked in, the lady at the front desk was talking so slow that I could barely hear her. Another thing when I did the walk around the guy that was helping me Gevon just looked around with me and as soon as I said, OK, well thank you, he walked in. Not even a “Thank you” or thank for your Buisness nor handed me a Business card. I mean I hadn’t noticed the rear bumper that was still detached, until I drove away. This location’s Customer Service needs a lot of improvement. People need to smile and greet you as you walk in so the customer service was not there. The job was horrible so I would not be recommending this place to any of my friends or family.
Returned Clean
My Experience - 5.0/5.0 -
You all are the most incredible! I received my vehicle way sooner than I expected, and she looked like nothing ever happened. She looked better, actually! 11/10
My Experience - 5.0/5.0 -
Muy buen servicio y muy rápido
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Muy buen servicio
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly
Customer Service - 5.0/5.0 -
Communication was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are scratches in the panel that was replaced and painted by you. Seems like there was no quality check done to make sure my vehicle actually ready for pickup, . I’ll now need to bring it back to your shop for further work
Likely to Recommend - 0.5/5.0 -
Basic expectations to not have scratches in new panels
Repair Quality - 0.5/5.0 -
The new panel you installed and painted had scratches on it when I collected my car. Appears no one had checked the quality of the repair.
Customer Service - 3.0/5.0 -
Everyone was polite and helpful.
Returned Clean
My Experience - 5.0/5.0 -
I’m very pleased with the repair to my vehicle. It looks great. Also Kevin did a great job getting the repairs done as quickly as possible. I really appreciate it.Thank you so much.
Likely to Recommend - 5.0/5.0 -
Yes. I will definitely recommend them.
Repair Quality - 5.0/5.0 -
Fantastic work
Customer Service - 5.0/5.0 -
Kevin was courteous and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repair service advisor (Louis) was very professional, courteous, and very detailed from beginning to end and kept me updated on the repair process. I was very satisfied with the results.