Crash Champions #0055 Katy

4.8 (13,654reviews)
97%
21333 Katy Freeway,  Katy,  TX  77450
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In operation 18 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (13,654)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with customers appreciating daily text updates, phone calls, and consistent information about repair progress. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Timeliness is another key positive, with numerous customers reporting early completion of repairs, often days or weeks ahead of schedule. The shop's attention to detail, including cleaning and detailing vehicles before return, adds extra value. While most experiences are overwhelmingly positive, some customers noted minor issues requiring return visits for touch-ups or corrections, and a few mentioned communication gaps or quality concerns that needed addressing.
AI-Generated from reviews written in the last 12 months
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"Crash Champions exceeded my expectations from the moment they received my car! The team was prompt, polite, ..." Read more
"Everyone that I spoke to from start to finish was extremely nice and professional. Every part was explained ..." Read more
"Crash Champions made a normally frustrating event ended up being quite painless. The did an EXCELLENT job ..." Read more
"The employees were knowledgeable, considerate, highly professional, and courteous. All should be awarded ..." Read more
"Customer service was excellent. Everybody I met was courteous, helpful, and seemed to be interested in ..." Read more
"Repairs were done in a timely manner…sooner than I expected and the repair was top notch"
"The shop did great and got the job done early."
"... courteous. All should be awarded for a job well done. I was shocked when my car was finished in least than two days and given back cleaner than how it was delivered. ..." Read more
"Ended up getting my car earlier than expected, that was nice, everything check out."
"It was a week early than the date it was promised which was a welcome surprise"
"I never once had to wonder about the status as I was consistently updated!"
"... professional. Every part was explained so well and I loved receiving all of the phone calls and text updates to let me know the status of my car. You ..." Read more
"The collision center communicated with me via email text message or even a phone call"
"Great communication from beginning to end!"
"I received a text message almost every day updating me on the repair of my car."

Likely to Recommend

Repair Quality

Excellent work!

Customer Service

Friendly and professional.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I am completely satisfied with the quality of work that was done. I have a really nice car and I was concerned that the damage was going to devalue my car. But you guys did an awesome job. My car looks brand new.

Likely to Recommend

I especially liked that I was able to get a ride back home after dropping off my car.

Repair Quality

My car looks like it's never been damaged!

Customer Service

Each time I had questions or concerns, they were answered to my satisfaction.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team was professional. They kept me in the loop on everything that was going on, or going to happen. Ryan was very thorough and detailed. Couldn’t be any more happier

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First off, I noticed in the paperwork that I received after the repair included a complete completed customer survey. This survey was very flattering. I never completed a survey. I feel the communication that I received about the progress of my repairs was very lacking. I understand there was difficulty in getting a part. However, every time I called to get an update, I was given a different story on what the delay was. This doesn’t exactly inspire confidence.

My Experience

Thank you for taking of my car and providing service quickly and efficiently.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Repaired the car back as new.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I experienced amazing customer service and the work was great!

Customer Service

The customer service was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service 10/10.. it was fast, communication was clear & I forgot the guys name who helped me.. but give him a raise

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Great communication Timely service

Customer Service

Professional and personable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service! Constant communication with updates & timeline.

Customer Service

Knowledgeable, friendly and courteous

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality of work is great

Likely to Recommend

Repair Quality

Excellent repair work

Customer Service

Good

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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