Caliber - Houston - Morton Ranch

4.8 (2,808reviews)
99%
3221 Peek Rd.,  Katy,  TX  77449
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,808)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and caring throughout the repair process. The quality of repairs receives outstanding feedback, with many customers noting their vehicles look brand new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and proactive status reports that kept them well-informed without needing to follow up. Timeliness is another highlight, with numerous repairs completed ahead of schedule, often days or even weeks early. The cleanliness of returned vehicles exceeds expectations, with many cars being washed, vacuumed, and detailed. While most experiences are highly positive, a few customers mentioned minor issues like paint imperfections, missing parts, or functionality problems that required return visits, though these were typically addressed promptly and professionally.
AI-Generated from reviews written in the last 12 months
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"... staff member is super pleasant and knowledgeable. My vehicle looks fantastic actually better than it looks prior to any damages." Read more
"Caliber Collision went above and beyond. My car looks good, like nothing happened to it. and Paint job is beautiful. Their communication, ..." Read more
"Excellent and prompt service. Very reliable, with outstanding customer service."
"My car looks better than it looked before the wreck. The staff were professional and courteous. Id definitely ..." Read more
"The service was great and the time to complete the repairs was appropriate. The only issue I had was with a few spots in the ..." Read more
"... rental car pick-up. Regular updates via text and VMB. Work was completed ahead of schedule and some items repaired replaced that I didn't know ..." Read more
"My vehicle was ready several hours before the scheduled release."
"My car was ready EARLY!!!"
"Almost 2 weeks earlier than expected."
"Earlier than promised by a whole week!"
"Their customer service was superb. The constant communication about every detail that went on with the vehicle was wonderful. I was never left wondering when my car would be finished. ..." Read more
"Exceptional. There was not a single moment where any communication was lost or I wasnt informed about anything. If I could give above a 10 I would"
"I was kept informed with daily updates via text."
"... process was seamless. Everyone was so kind and helpful, I was kept informed nearly daily with text updates and pickup was just as quick and easy. I am recommending ..." Read more
"I was kept up to date on my service via text. I really appreciated all the communication."

My Experience

The team at Caliber had my car completely ready to go and clean on the day they said it would be done. That girl Kiah though was absolutely AMAZING! So nice and friendly. I loved the communication she provided with updates and always answering when I called. Highly recommend caliber collision, if anyone goes there ask for Kiah!

My Experience

Best service with the staff. Thanks for the satisfaction and great service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Tech did not put the wheel lugs back on the repaired wheel.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

The customer service personnel is outstanding and will work to make things right. They are professional, friendly and received me well.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Perfect experience great work will come back again

My Experience

I felt welcomed and my business appreciated by staff. Repair is flawless.

My Experience

My Experience

I really appreciate how Kiah and Kelly took care of me. If I needed anything they were there to help me in anyway they could. I also appreciate that Kiah dealt with the insurance person that was a blessing! I will always speak highly of Caliber Collision and their staff. Thank you

Likely to Recommend

Repair Quality

My experience was great! Kiah Green and Kelly helped me out tremendously! I really appreciate Kiah dealing with the insurance person! I will always recommend Caliber!

Customer Service

Staff wonderful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much you guys did a great job with my back bumper. Also great customer service!

Likely to Recommend

Repair Quality

My bumper looks super clean and new!!

Customer Service

Ms Kaiah is an angel

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I walked in for my initial consultation, Kiah greeted me like we were friends. We chatted a little bit and then she took some photos and said she would give me a quote. I had one within 24 hours and felt very confident that this was the right choice. The email updates were really nice. Even if it was nothing new, just knowing my car was still being worked on felt reassuring. The job was done one week sooner than the initial estimate date & 200 less than the quote. Kiah was an absolute treasure to work with. & we would definitely recommend your services to anyone in need.

My Experience

From car drop off to return, Kiah made the entire process smooth. I was kept abreast of all stages of repair. Being a disabled senior, I was treated with the utmost respect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with repair work, Mrs. Kiah always kept me informed on the process and, so my baby was in good hands

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was incredibly helpful from the moment I walked in until I picked up my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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