Caliber - Houston - Morton Ranch

4.8 (2,829reviews)
97%
3221 Peek Rd.,  Katy,  TX  77449
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,829)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs, with seamless paint matches and flawless finishes. The team was widely recognized for exceptional communication, providing regular text, email, and phone updates throughout the repair process, often without customers needing to follow up. Timeliness was a strong highlight, as numerous vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently commended. A few customers noted areas for improvement, including occasional invoice discrepancies, delays beyond initial estimates, minor finishing oversights such as loose parts or paint blemishes, and inconsistent interior cleanliness upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... so courteous and helpful at drop off and pickup. The work on my car was exceptional. Looks better than it did before the accident. I hope to not have ..." Read more
"My brand new vehicle that was damaged looked as it was before the damaged. Outstanding workmanship. Perfect ..." Read more
"Caliber Collision went above and beyond. My car looks good, like nothing happened to it. and Paint job is beautiful. Their communication, kindness, ..." Read more
"The truck looks as if nothing happened. We are so pleased with the effort and dedication from Caliber Collision"
"Car was ready sooner than expected and repairs look excellent."
"My vehicle was ready several hours before the scheduled release."
"... was double the quote without any notification. 3-Completion took 4 days longer than initially advised." Read more
"Yes they got done earlier than estimated so I was very happy with that. And the work done looks great my car looks ..." Read more
"Late and still not finished"
"... process was seamless. Everyone was so kind and helpful, I was kept informed nearly daily with text updates and pickup was just as quick and easy. I am recommending this ..." Read more
"Any time there was an update on my cars repair, I received a message! It was so helpful!"
"I was kept up to date on my service via text. I really appreciated all the communication."
"... No status up date on tracker as being completed. Pick up and communication was a disaster." Read more
"Exceptional. There was not a single moment where any communication was lost or I wasnt informed about anything. If I could give ..." Read more

Likely to Recommend

Repair Quality

Junior was a great help and extremly knowledgeable

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and professional

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You for the awsome service I received, my car looks brand new, special thanks to the team and management for being so professional and patient with the insurance company. I really appreciate your business and we’ll highly recommend business to family members and friends. I am very impressed with the work that was done to fully repair my car back to normal. Thank You

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Due to not giving me my car back in a clean condition the way I brought it to the shop.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes they got done earlier than estimated so I was very happy with that. And the work done looks great my car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You made dealing with the process easy by taking care of the insurance down to the rental car. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We have a good that won’t close and none of the driver assist options work on the car which we’re all working before

Repair Quality

Having ongoing issues with repairs made

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and easy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I would be 10/10 experience if my vehicle had been cleaned before I picked it up. The exterior and interior were cover with dust. I was told my vehicle would be washed, but it actually wasn't

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would never recommend this place. The exact opposite would tell anyone that will listen to stay away this place is horrible

Repair Quality

Was told that truck would take 3 weeks took 8 and still not fixed properly. Found many issues when picked up they adjusted some at that time still have things wrong parts still on order. And is not completed.

Customer Service

The new GM Jr has been helpful. But the previous manager was completely worthless made promises that were false and never communicated

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kiah was great about keeping me informed with the delays from Toyota and the locksmith She’s got a beautiful smile as always pleasant. All the stuff was amazing.!

Likely to Recommend

Repair Quality

I already answered this survey.all the staff were amazing. Approachable informative and happy!

Customer Service

I already answered this survey

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was incredible! Thank you guys for making me feel like my situation was so important to you!

My Experience

Outstanding customer service and communication. Very happy with quality of the repair and the short period of time to complete it. Relationship with Enterprise and ease of getting and returning rental car was another big highlight.

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