Classic Collision Katy

4.8 (2,903reviews)
97%
21925 Franz Rd Ste A,  Katy,  TX  77449

In operation 23 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Katy, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Hyundai, Nissan, Kia and Infiniti; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (2,903)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text and email updates that kept customers informed throughout the repair process without needing to follow up. Timeliness was frequently highlighted, with numerous customers receiving their vehicles ahead of the promised date. The friendly, professional, and accommodating staff created a welcoming atmosphere that eased stress during difficult situations. A few customers noted areas for improvement directly from their experiences, including inconsistent communication requiring them to initiate follow-ups, occasional delays in completion dates, and minor quality control issues at pickup. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... of 1 to 10, Id easily give Classic Collision a 10. The repair quality was exceptional from start to finish. My vehicle came back looking brand new, the paint ..." Read more
"I had such a positive experience at Classic Collision from start to finish! Everything promised me was ..." Read more
"The body work is amazing. You can't tell the vehicle was ever in an accident. Houston is a drivers town, ..." Read more
"Great customer service, repairs are excellent."
"One of the few repair experiences Ive had where everything was in perfect working order when I got the vehicle back"
"I appreciate the kindness of your staff and also getting my car back quicker than originally quoted."
"My vehicle repair was completed ahead of the stated date, which I greatly appreciate."
"Repairs were completed days before the promised date!"
"Vehicle was several days late"
"Finished the truck 12 days before they said it would be done."

My Experience

Faster than I expected and great customer service

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Repair Quality

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Returned Clean

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My Experience

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My Experience

I’m very satisfied with the repairs to my vehicle. Everything looks great and the process was pretty smooth! I would definitely recommend Classic Collision to others. Thank you!

Likely to Recommend

Worst experience ever.

Repair Quality

Mechanical repairs to suspension and steering are not resolved. Battery is conveniently dead after spending 37 days at facility. AC conveniently struggling to blow cold air after spending 37 days at facility.

Customer Service

Suspension and steering issues still not resolved. AC now blows hot air after 20 minutes of driving and battery is dead after spending 37 days with Classic.

My Experience

I want to Thank everyone. The car looks great.

My Experience

Sofia Dibez was the associate that handled my work on the Honda pilot touring. She was a true expert working with me. She was clear in her explanations and helpful with my questions. This was my first experience with collision work and I was a bit nervous. Thank you Sofia. The car came back working and clean!

Likely to Recommend

I have already recommended Classic Collision to several people whom were interested.

Repair Quality

Sofia Dibez was an excellent assistant for me. The body work was excellent. Thank you!

Customer Service

The desk was excellent. Sofia Dibez was my customer service Liaison and she was extremely helpful.

My Experience

Great job

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Repair Quality

Customer Service

Good jib

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Repair Quality

The repairs and service were tier 1!

Customer Service

My Experience

Shout out to Yaneli for her best customer service and care

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Great Customer Service

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My Experience

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Everyone come see Anna

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The body work is amazing. You can't tell the vehicle was ever in an accident. Houston is a drivers town, without a vehicle people are stuck. My vehicle being several days past the date I was promised put me in a bad position with my work and cost me extra money

Repair Quality

The body work was done well. The QA is questionable. While checking out the truck, the new tail light had non working bulbs. I found this out on my own and had to go back into the shop to tell them

Customer Service

I had to contact Sophia multiple times. She promised completion dates then back tracked. Would say she would call me in 20 minutes and after two hours I would call her

Likely to Recommend

As the people who have done great repairs for me over the years, Classic Collision in Katy is my go to!

Repair Quality

This is my third time having work done here over the years and I am always impressed with the work they do! Armando did a great job understanding the work I wanted done and my budget. My car looks great and I am very pleased!

Customer Service

Armando did a great job understanding what I wanted done and went to the extra mile to make everything work!

Returned Clean

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Repair Quality

One of the few repair experiences I’ve had where everything was in perfect working order when I got the vehicle back

Customer Service

Clear communication

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I have used them in the past also.

Repair Quality

Very good quality repair. Excellent!

Customer Service

Returned Clean

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Returned Clean

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Best service I’ve had, 10/10 will recommend.

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My Experience

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Returned Clean