Crash Champions #0065 Willowbrook

4.9 (4,122reviews)
98%
9960 FM 1960 West,  Houston,  TX  77070

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (4,122)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned clean and in like-new condition. The team was frequently commended for professionalism, friendliness, and keeping customers informed through texts, calls, and app updates throughout the repair process. A few customers noted minor issues such as parts delays, inaccurate text updates, or items needing a return visit, reflecting areas customers felt could be refined. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to family and friends.
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"... feel welcome every time I stepped into the shop. Professional, warm, and stress-free—highly recommend." Read more
"... you guys I if I have a problem again I will be back the service was so professional and quick . I have a new body shop." Read more
"... looking perfect you cant even tell it was ever damaged. The quality of the work exceeded my expectations, and they completed everything on time. Im extremely ..." Read more
"... occasional updates on the finish date for my car. Repair was excellent… even down to the matching of paint." Read more
"The work quality and speed were outstanding. This is the second time time I have worked with them ..." Read more
"Yes — my vehicle was actually ready earlier than promised, which was a wonderful surprise. I had mentioned that I needed the car back before ..." Read more
"They kept me well informed and took my car earlier than expected! Awesome people !"
"... updated without having to ask for an update. And I got my vehicle back 6 days sooner than the estimated date." Read more
"I got my truck back to me same day that was amazing!!"
"Too long"
"I like the way Crash Champions work. Updated about my car in the shop with me every day by calling me and text me. Paper very clear, that is very important to us make ..." Read more
"... entire experience was excellent from start to finish. They kept me informed throughout the process, finished the repair earlier than expected, and returned my car clean and in great ..." Read more
"... auto body repair from check in, to estimates and keeping me informed day to day of the progress! I was very impressed. Thank you." Read more
"... Champions answered every and any question I had. They continued to keep me updated without having to ask for an update. And I got my vehicle back 6 days sooner than the ..." Read more
"They were very fast and communication was clear and consistent and very satisfied with the work that was done on the trunk and the rear bumper."

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My Experience

Excellent

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Good

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Excellent

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Good

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It was a great experience! Irving offered fantastic customer service. My vehicle looked like it had never been damaged. Very satisfied!

Customer Service

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Repair Quality

Beautiful timely work

Customer Service

Returned Clean

My Experience

Repair everything that was needed friendly and helpful and I would recommend family and friends to crash champion

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I would recommend every one I talk with about taking they car or vehicle to crash champion they are very good

Repair Quality

Geo was a good person nice to del and very respectful to me and other customers that came in.

Customer Service

They was good and fast and good to customers

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Returned Clean

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Returned Clean

My Experience

You did an exceptional job from beginning to end. You have been the best experience I have ever had when dealing with a repair. I would highly recommend you to anyone who needs body work on their vehicle.

Likely to Recommend

I would recommend them to everyone and anyone.

Repair Quality

Crash Champions is without a doubt the best company I have ever had the pleasure of dealing with. Professional, friendly, and most importantly they genuinely care about their customers. They go far beyond words “out of their way” to help everyone who walks through their doors. Crash Champions is the standard of excellence every company should strive for.

Customer Service

Crash Champions is without a doubt the best company I have ever had the pleasure of dealing with. Professional, friendly, and most importantly they genuinely care about their customers. They go far beyond words “out of their way” to help everyone who walks through their doors. Crash Champions is the standard of excellence every company should strive for.

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Repair Quality

It was a great service! Everyone was very helpful and kind! They work fast too!

Customer Service

Everyone was kind and very informative

Returned Clean

My Experience

A job well done, well ahead of schedule. A very thorough explanation of repairs in laymen's terms along with an itemized list of the repairs.

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Repair Quality

nice, friendly, explanations were clear, prompt timely service.

Customer Service

service was great.

My Experience

Nice job done ! They kept me up on the repairs that were being done and working hard to get my car back to me as soon as they were able as to get me back in my own car! Great job guys much appreciated! God bless all who worked to get it back to me! Job well done ! TY , Sharon Du Bois

My Experience

Finish ahead of time, great communication and service.

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Repair Quality

The repairs to my vehicle were completed in a timely manner. The communication from my service advisor and the staff was professional and precise. I will refer this shop to others in need of repairs and request to have vehicle repaired here if ever in need again.

Customer Service

Returned Clean

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Always great to work with

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My Experience

I am very satisfied, due to the communication they had and the estimate date aswell. It was ready when they said it would. The performance was amazing. They had every detail on point and explained.

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Returned Clean

My Experience

I am okay with the repair, could be happier but content; it’s better than it was. Just appears the bumper isn’t aligned with the car like I think it should be/supposed to be. One size protrudes more than the other and just appears like it’s hanging off, not set correctly. Idk. Staff were excellent.

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