Crash Champions #0065 Willowbrook

4.9 (4,081reviews)
98%
9960 FM 1960 West,  Houston,  TX  77070

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (4,081)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted the high-quality repairs, with vehicles returned looking brand new, and appreciated the seamless end-to-end process. Proactive updates via texts, calls, and app notifications were frequently commended, making customers feel informed and at ease. Several customers noted their vehicles were completed ahead of schedule, which was a pleasant surprise. A few customers mentioned areas for improvement, including occasional delays, inaccurate text updates, and minor repair issues upon vehicle return, but these were largely resolved promptly by the team. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Excellent experience from start to finish. The repair was done in a timely manner, and the paint job was absolutely top-notch. The team was transparent ..." Read more
"... you guys I if I have a problem again I will be back the service was so professional and quick . I have a new body shop." Read more
"... occasional updates on the finish date for my car. Repair was excellent… even down to the matching of paint." Read more
"The work quality and speed were outstanding. This is the second time time I have worked with them first time ..." Read more
"... looking perfect you cant even tell it was ever damaged. The quality of the work exceeded my expectations, and they completed everything on time. Im extremely happy ..." Read more
"Yes — my vehicle was actually ready earlier than promised, which was a wonderful surprise. I had mentioned that I ..." Read more
"Mucho antes nos dijeron el día 20 y lo entregaron el 14 Excelente"
"... updated without having to ask for an update. And I got my vehicle back 6 days sooner than the estimated date." Read more
"Take a longer than promise"
"I like the way Crash Champions work. Updated about my car in the shop with me every day by calling me and text me. Paper very clear, that is ..." Read more
"I have never dealt with a company like yours that kept me up-to-date on my vehicle every single day. Your service is impeccable and my car looks fantastic. ..." Read more
"... auto body repair from check in, to estimates and keeping me informed day to day of the progress! I was very impressed. Thank you." Read more
"They were very fast and communication was clear and consistent and very satisfied with the work that was done on the trunk and the ..." Read more
"... Champions answered every and any question I had. They continued to keep me updated without having to ask for an update. And I got my vehicle back 6 days sooner ..." Read more

Likely to Recommend

Repair Quality

Paint match is perfect, workmanship is great.

Customer Service

Dave was excellent to work with.

Returned Clean

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Repair Quality

Todo excelente la atención , servicio rápido y bien echo muchas gracias

Customer Service

Returned Clean

My Experience

Gio was great and was very helpful and communicated throughout the whole experience!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Being involved in a car accident can be a traumatizing experience, but the people at Crash Champions are so kind and knowledgeable and really put me at ease with all of it. I have told everyone I know what a great place it is if you need body work. My car looks great and I'm smiling.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Great work

Customer Service

My Experience

Looks great, quick and easy!!

Likely to Recommend

Definitely will

Repair Quality

Looks great!!

Customer Service

Great guys

Returned Clean

Likely to Recommend

Repair Quality

fast work

Customer Service

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Repair Quality

Vehicle was returned but the rear tail light was chipped. It was fixed quickly and with great communication!

Customer Service

I didn’t get a lot of communication besides the text but the text weren’t accurate. I had an expected pick up date. I had to call to confirm just to find out my car wasn’t going to be ready to be picked up and the pick up time was extended twice.

My Experience

Good job

Likely to Recommend

Repair Quality

Great Service!

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

I really appreciated the updates.

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Repair Quality

Customer Service

My Experience

When I called asking questions about insurance, the gentleman who answered my first phone call was very kind and patient and gave me information from his experience as of what I could expect. Also, the manager was very friendly and helpful. He explained the extent of the bodywork and repairs under my car and showed me something. I didn’t know about damage that had been done to my car in a previous accident with the previous owner, before I bought the car. He also reminded me to fill up the gas tank on my rental car before leaving, and the guy at the front desk (Vernon?) is very friendly and helpful, as well. I had no negative experiences whatsoever.

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Repair Quality

Customer Service

My Experience

I truly appreciated the texts and calls from Geo that I received as my car was being repaired that kept me informed. Thanks for the great service!

Likely to Recommend

Repair Quality

I have something hanging off my piece going over my wheel well. I need to bring it back in to be looked at.

Customer Service

Excellent communication and customer service!

My Experience

I had an excellent experience with Crash Champions! The entire team was professional, friendly, and kept me informed throughout the repair process. My bumper repair came out looking perfect you can’t even tell it was ever damaged. The quality of the work exceeded my expectations, and they completed everything on time. I’m extremely happy with the results and truly appreciate the attention to detail and outstanding customer service. I would definitely recommend Crash Champions to anyone who needs collision repairs. Thank you for making the whole process smooth and stress free

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Very exceptional work

Repair Quality

So professional from the front office to the quote to the exceptional work! Following up with the insurance company for unforeseen costs and keeping me updated.

Customer Service

Gio kept me well informed of progress and any issues.