Caliber - Katy
In operation 29 years, 17 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Timeliness
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient and good quality work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The bumper was not repaired properly, you can see that its not painted correctly. Plus in the process of removing the bumper there are new scratches on the driver side bumper
Likely to Recommend - 0.5/5.0 -
0 (zero)
Repair Quality - 0.5/5.0 -
There is a crack in the bumper they replaced, plus did not paint the new part correctly. Very poorly executed. Caused 2 scratches to the vehicle that were not there before to the driver side bumper area. Very disappointed with the work done, where is the quality control
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I had a great experience with the Caliber Collision team. They kept me informed throughout the repair process with regular text updates and clear communication about the timeline, which I really appreciated. What stood out the most was their exceptional customer service. Since I was out of state, I couldn't return my rental car or pick up my vehicle. The team went above and beyond by delivering my repaired car to my home and returning the rental for me. That took a huge weight off my shoulders and saved me from having to make other arrangements. I'm truly grateful for their professionalism, kindness, and willingness to help. Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott was amazingly courteous and professional in his dealings and communications. He kept providing us the updates and took good care of us. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair was great and Scott kept in touch daily. Great service!
My Experience - 5.0/5.0 -
I appreciated the regular updates from Scott! Everyone I talked to was kind and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did such an amazing job. I appreciate them so much for helping me when nobody cold
My Experience - 5.0/5.0 -
Great service. Received daily text updates. Work was Flawless and look like it came from the factory. Also very pleasing staff. Go nowhere else!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott is very helpful. And he answered all my questions. He also sent me updated status during the time of fixing my truck.
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
This is the first time I have dealt with Caliber and it has been very disappointing. My daughter’s accident was over a month ago and the vehicle is still at the shop. I was told on the 7th it would be done but do to software issues billing couldn’t be complete. On the 13th I was told there was an issue with the headlight and an error message on the dash and on the 14th it was fixed. The issue with the insurance was complete and the bill was paid so we were able to pick up the car, mind you it has been sitting for days and I had already paid my portion. My daughter drove the car home and called saying the blinker was flashing fast and there was an error on her dash. We called Caliber and took the car back. Nothing could be done that day so we were told another company that did the original work will be in the next week. Monday came around and I heard nothing. I called Tuesday to ask what was going on and Scott who has been assigned to our car sounded surprised that I was calling and made it appear that it was my responsibility to call and make an appointment. Regardless he scheduled for the car to be brought it Wednesday the 22nd at 8am bc this other company would be there. I yet again heard nothing. Mind you I told Scott I was out of town and this is the only vehicle my kids had. I waited till 430pm because I heard nothing and Scott advised they had just got there and my car wouldn’t be ready till The 23rd. The vehicle sat there all day and not looked at and all he could say was he had no control over this over company. We are currently on a month and 9 days and I haven’t heard from Caliber today. I will right another review when I finally get my car back. I understand this isn’t an inconvenience for anyone in this company because it’s not your vehicle but I am so very dis and still 5 hours away from home and my kids have no means of transportation
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The vehicle looks like new! Scott was the service representative that took My case, I’m really grateful with his attention! Definitely is good to know a place were Your vehicle be handled by professionals!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Great communication throughout the repair process.
Customer Service - 5.0/5.0 -
From the greeting upon arrival to the communication throughout the repair process the customer service was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate how Valentina and Scott communicated clearly, honestly, and continually through the process. They gave potential completion dates, then finished before. Great job.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Initially, the man handling my case, was very inept, unprofessional, and did not communicate with me at all. I was not aware, but he was released from employment while handling my case, and it sit idle for a couple of days until they reassigned it. Fortunately, I did not leave my vehicle there, but waited until they had the parts in hand to take it in.