East Coast Collision

4.8 (1,433reviews)

95%

(703) 461-7300

5320 Eisenhower Ave, Alexandria, VA 22304

95%

5320 Eisenhower Ave
Alexandria, VA 22304

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About East Coast Collision

5320 Eisenhower Ave
Alexandria, VA 22304

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 23 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,433)

Sort By:
Newest
Rating

1,431 Customers Rated

5 Stars

89% Complete

(1275)
4 Stars

7.5% Complete

(107)
3 Stars

1.4% Complete

(20)
2 Stars

0.6% Complete

(9)
1 Star

0.3% Complete

(4)
< 1 Star

1.1% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is widely recognized for being professional, friendly, and courteous. Communication stands out as a key strength, with customers appreciating timely text and phone updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong operational efficiency. A few customers noted areas for improvement, including inconsistent communication between staff members, interior cleanliness, and concerns about a credit card surcharge, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness

"... estimate, and the completion date was right on schedule. Superb workmanship and superb customer service." Read more

"... vehicles that I have owned over the years. Their commitment to service, professionalism, and excellence is the reason I will continue to use and refer their ..." Read more

"Excellent craftsmanship! Outstanding customer service, even vacuumed the car prior to pick-up. Highly recommend!"

"East coast did an incredible job, they were extremely polite and left my car like new. I wouldnt hesitate to back if I needed to."

"The car looked great. Everyone on staff is capable of assisting the customer with any issue. The staff ..." Read more

"So happy to get the car back early!"

"Was ready several days sooner than I expected!"

"Originally said 5-7 business days dropped off on Monday morning done by Thursday morning"

"Was a day late . Promised Friday afternoon , but ended up being Monday afternoon ."

"My car was ready than expected. They told me it might be a week which Im thankful for them letting me know but it ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... estimate, and the completion date was right on schedule. Superb workmanship and superb customer service." Read more

"... vehicles that I have owned over the years. Their commitment to service, professionalism, and excellence is the reason I will continue to use and refer their ..." Read more

"Excellent craftsmanship! Outstanding customer service, even vacuumed the car prior to pick-up. Highly recommend!"

"East coast did an incredible job, they were extremely polite and left my car like new. I wouldnt hesitate to back if I needed to."

"The car looked great. Everyone on staff is capable of assisting the customer with any issue. The staff ..." Read more

"So happy to get the car back early!"

"Was ready several days sooner than I expected!"

"Originally said 5-7 business days dropped off on Monday morning done by Thursday morning"

"Was a day late . Promised Friday afternoon , but ended up being Monday afternoon ."

"My car was ready than expected. They told me it might be a week which Im thankful for them letting me know but it ..." Read more

Gustavo (Toyota owner) reviewed 9/18/26

My car was hit, and they didn't take responsibility for repairing all the damage it sustained; they told the insurance company that the damage to my window couldn't have been caused by the accident—or maybe they colluded with the insurance company to avoid paying, I don't know—but the service was terrible. That’s all I have to say.

Sherif (Mini owner) reviewed 9/18/26

I would surely recommend this shop

Excellent work on my Mini Roadster. Completed on time. Highly recommended.

Friendly and courteous.

Gertrude (Ford owner) reviewed 9/17/26

Great work

Karen (Nissan owner) reviewed 9/12/26

Excellent communication, responsive, clear description of what needed to happen, professional and courteous. As a woman, was treated as any other customer (have had the opposite experience in other situations).

See previous comment

Kristina (Chevrolet owner) reviewed 9/10/26

If you need body work done, they do a great job but anything else please go to a shop that does everything

Yohannes (Toyota owner) reviewed 9/9/26

The work was good and the staff were very professional.

Dana (BMW owner) reviewed 9/3/26

I have used you twice and I would recommend your shop.

I have used you twice and I have been exceptionally satisfied both times. You do what you say you will do. I appreciated that you took my car late on an evening when I couldn’t get a tow in a timely manner. I came back from a trip and my car was nearly finished. Great job!

The guys there are always helpful and will answer questions in a helpful manner.

Deborah J (Acura owner) reviewed 8/31/26

Gertrina (Mercedes-Benz owner) reviewed 8/27/26

Christopher (BMW owner) reviewed 8/26/26

Hanan (Toyota owner) reviewed 8/24/26

They are amazing

Letticia (Chevrolet owner) reviewed 8/20/26

Best group of people to work with everyone gets a A+

Very nice and professional men I highly recommend you company and very satisfied with the work they did. A+

Nelson (Hyundai owner) reviewed 8/17/26

Nguyet (Honda owner) reviewed 8/17/26

Matthew (Mercedes-Benz owner) reviewed 8/14/26

My car got scratched and the repair and paint job was great. Looked brand new. The work was also completed by the enc of the week. Great service.

Great service

Roscoe (BMW owner) reviewed 8/13/26

Excellent. Finished ahead of time.

Always availab

Ronnie (Honda owner) reviewed 8/12/26

I will highly recommend East Coast collision to anyone and everyone!

The staff at East Coast collision were wonderful. They answered all my questions and were very knowledgeable. The service was excellent.

Robin (Toyota owner) reviewed 8/4/26

Every came out as estimated . No additional charges or parts needed . Very nice work !

Terence (Mazda owner) reviewed 8/3/26

The repaired vehicle looks good as new

Rob (Honda owner) reviewed 8/3/26

Already gave you good grades online!!

Fast, painless, courteous, quality service. Couldn't be happier.

Exceptional

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

East Coast Collision

Take photos and get an online estimate

Schedule an estimate appointment

About East Coast Collision

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,433)

1,431 Customers Rated

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Customer Service - 2.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0