East Coast Collision

4.8 (1,416reviews)

96%

(703) 461-7300

5320 Eisenhower Ave, Alexandria, VA 22304

96%

5320 Eisenhower Ave
Alexandria, VA 22304

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About East Coast Collision

5320 Eisenhower Ave
Alexandria, VA 22304

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 23 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,416)

Sort By:
Newest
Rating

1,414 Customers Rated

5 Stars

89.1% Complete

(1262)
4 Stars

7.4% Complete

(105)
3 Stars

1.3% Complete

(19)
2 Stars

0.6% Complete

(9)
1 Star

0.3% Complete

(4)
< 1 Star

1.1% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is widely recognized for being professional, friendly, and knowledgeable. Communication is frequently highlighted as a strength, with customers appreciating timely text and phone updates throughout the repair process. Timeliness is another strong suit, as many vehicles were completed ahead of schedule. Complimentary interior cleaning and touch-up paint kits were pleasant surprises noted by several customers. A few customers mentioned areas for improvement, including inconsistent communication across staff, interior cleanliness in isolated cases, and clarity around credit card surcharge policies.

Select to learn more

Service Quality
Timeliness

"I was extremely pleased with the quality of the work, my Tacoma looked like I had just driven it off the showroom ..." Read more

"... vehicles that I have owned over the years. Their commitment to service, professionalism, and excellence is the reason I will continue to use and refer their ..." Read more

"Excellent craftsmanship! Outstanding customer service, even vacuumed the car prior to pick-up. Highly recommend!"

"Excellent customer service all around. There were timely updates on the status of my claim, detailed breakdown ..." Read more

"I am so impressed by the professionalism of staffs communication, work, and final product. I would highly recommend ..." Read more

"So happy to get the car back early!"

"My car was ready than expected. They told me it might be a week which Im thankful for them letting me know ..." Read more

"Amazing work and they worked really fast"

"Was ready several days sooner than I expected!"

"Was a day late . Promised Friday afternoon , but ended up being Monday afternoon ."

Service Quality
Timeliness

Service Quality
Timeliness

"I was extremely pleased with the quality of the work, my Tacoma looked like I had just driven it off the showroom ..." Read more

"... vehicles that I have owned over the years. Their commitment to service, professionalism, and excellence is the reason I will continue to use and refer their ..." Read more

"Excellent craftsmanship! Outstanding customer service, even vacuumed the car prior to pick-up. Highly recommend!"

"Excellent customer service all around. There were timely updates on the status of my claim, detailed breakdown ..." Read more

"I am so impressed by the professionalism of staffs communication, work, and final product. I would highly recommend ..." Read more

"So happy to get the car back early!"

"My car was ready than expected. They told me it might be a week which Im thankful for them letting me know ..." Read more

"Amazing work and they worked really fast"

"Was ready several days sooner than I expected!"

"Was a day late . Promised Friday afternoon , but ended up being Monday afternoon ."

Robin (Toyota owner) reviewed 8/4/26

Every came out as estimated . No additional charges or parts needed . Very nice work !

Terence (Mazda owner) reviewed 8/3/26

The repaired vehicle looks good as new

Rob (Honda owner) reviewed 8/3/26

Already gave you good grades online!!

Fast, painless, courteous, quality service. Couldn't be happier.

Exceptional

Marty (Honda owner) reviewed 7/31/26

Excellent, friendly and fast service

Helpful, friendly, good communication

David (Toyota owner) reviewed 7/31/26

Always good work and courteous service!

Cesar (Toyota owner) reviewed 7/30/26

ccard payments must be with out 4 percentage added

Only negative is they add 4 % on CCards payments

None

Sjamer (Subaru owner) reviewed 7/30/26

Excellent work like new

Great communications

Angela (Lincoln owner) reviewed 7/30/26

Felix (Acura owner) reviewed 7/29/26

100%

I was like Wow my car looks brand new

Completely amazing

Robert (BMW owner) reviewed 7/27/26

Peter (Toyota owner) reviewed 7/24/26

Great work-the car looked better than it did before the accident!

Marketta (Acura owner) reviewed 7/23/26

I came here because my insurance recommended they did good work and was close to my house

I don’t like the finished work that was done my hood isn’t flushed and the bumper isn’t sealed closed

Indint like the work that was done. In addition to a nail being in the tread of my right driver tire when I came to pickup

Marie (Honda owner) reviewed 7/20/26

The work is top notch.

Yelitza (Lexus owner) reviewed 7/20/26

Effie (Buick owner) reviewed 7/20/26

Gerald (Nissan owner) reviewed 7/13/26

Samuel (Chevrolet owner) reviewed 7/13/26

Everything looked great. Like new and fast. Thank you

Nice and friendly

Damien (Hyundai owner) reviewed 7/13/26

Yes would do

Very happy with the work done to the car. The guys were nice and explained things clearly

Dinh (Honda owner) reviewed 7/8/26

Stacey (Toyota owner) reviewed 7/6/26

So friendly, kind and informative! I loved how I was kept updated every step of the process while my car was being worked on.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

East Coast Collision

Take photos and get an online estimate

Schedule an estimate appointment

About East Coast Collision

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,416)

1,414 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?