Eastex Collision Repair

My Experience - 0.0/5.0 -

Poor customer service! Don't answer phones! Don't return call! It took 7 weeks to do a 2 week job! Very disappointed! I will not recommend them at all!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I literally cannot say enough how thankful I am for everyone up there! This was my first time having to file a claim with insurance for an accident and they made everything such a breeze! I have never been more grateful to have my car back and she is perfect! I would give every single person that I encountered up there 10 stars if there were reviews on them!!! Thank you Dustin!!

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Great job on the vehicle repairs. Great job on the vehicle detailing inside and outside before delivery to me. The customer service could be better in providing more updates and client interaction.

Customer Service - 3.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Wasn't ready when they said it would be. Had to pay an extra week and a half, out of my pocket. Daniel told me he would keep me informed with videos and did not. My alignment is not right, need to bring back.

Customer Service - 3.0/5.0 -

Started out great. Daniel was very professional. But when I kept calling to find out the status, it was a different day, every day. I then called after I got my car back, and was telling him my issues and then he sounded frustrated.

Likely to Recommend - 5.0/5.0 -

Glad I have this contact to recommend to others. Hopefully, I won’t need their services in the future, but I would use this company again.

Repair Quality - 5.0/5.0 -

My car looks like it did before the accident. Pleased with the results.

Customer Service - 5.0/5.0 -

Reuben was very helpful in the entire process of my repairs. Explained everything well.

My Experience - 5.0/5.0 -

Took my Dodge to to get painted and was very satisfied with the work!! Dustin was very polite and very professional 👏 THX YOU VERY MUCH 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome service done on time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The crew at Eastex did a great job. Quality work and turnaround was quick

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

When I press on brakes my car sways to the left and when I release the brakes it sways to the right. I do not feel safe driving my car. If you are able to fix my car same day that would be greatly appreciated.

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

Some staff guys are very rude talking with ladies.

Customer Service - 0.5/5.0 -

I waited too many days to get my car back, every time I called them got me different days to pick it up and when I showed up the car wasn’t ready

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

CUSTOMER SERVICE WAS TERRIBLE! NO Communication. I would no go there again, even if it was free.

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

Very disappointed